Dwayne Cooney took his Chevy Malibu in for service to Jim Butler Chevrolet to fix a few minor issues. According to his dash cam, the work took an hour and a half. He was charged $600 for four and half hours of work. And now the dealer is suing him for $25,000. What? [Updated with dealer comment]
Cooney's Malibu had a few minor issues after a dead battery in the weeks prior. Apparently the key fobs would no longer work and the tire pressure monitor was staying on. Additionally, there was an airbag warning light on as a result of an earlier service. He was told that their might be a known fault with the car and it could be a fairly long fix with the wiring harness.
Cooney says he told the dealer that the maximum time that he approved to work on the car would be four hours. But when the dealer called, they told him the time it took was "four and a half hours" and $660.
But Mr. Cooney had a dash cam in his car, and it shows that the service wasn't nearly as serious as they had originally said, it was a misplaced fuse that was actually causing the issue, not a full wiring harness meltdown. The kicker?
The whole job took an hour and a half according to the time stamps on the camera.
Obviously, Jim Butler Chevrolet is none to happy about this video, denies overcharging, and has said that the video does not show the true amount of time that the car was in for service. A judge has already ordered the YouTube video taken down and then had it reinstated since free speech laws are incredibly hard to lock down.
After the video went up, Jim Butler Chevrolet put up their own video showing what it's like in their service bay:
The dealer is suing for $25,000 because of damages from the video. Cooney says he offered to settle with a partial refund and apology. We've heard of customers suing the dealer before, but never really hear about a dealer suing a customer. This is a new one.