Here Are The Ways Dealerships Fail At Internet Sales

We’ve already told you how dealerships aren’t particulary good at using social media, but few people actually buy things based on Twitter or Facebook interactions, so you can understand why dealers might be slow to catch on. But practically everyone makes purchases online, so why can’t some dealerships get internet… » 5/18/15 9:05pm 5/18/15 9:05pm

Here Are All The Ways Car Dealers Fail At Social Media

Whenever I sit down to talk to a car dealer about his online presence, invariably, the topic of Social Media comes up. “How are you managing your presence on Facebook, Twitter, and YouTube?” I ask them. Then I count to five, because that’s how long it will normally take them to fumble toward some sort of answer. » 5/13/15 10:17am 5/13/15 10:17am

Miami Car Dealer Takes Car Back, Refuses To Return $9200 Deposit 

Some used car lots just look like sketchy places to make a purchase, but I’ve found that the ones passing themselves off as a “pre-owned luxury car dealer” can be just as bad if not worse than those notorious buy-here, pay-here establishments. One elderly Miami woman learned this lesson the hard way. » 4/30/15 5:17pm 4/30/15 5:17pm

Moron Customer Calls Dealer A 'Fagget' Because He Can't Do Simple Math

As we’ve been in the habit of collecting horrible car dealer experiences lately, let us also take a moment to remember that customers can be every bit as bad. Case in point: this text message exchange between a dealer and a would-be Volkswagen GTI buyer that devolves into a missive of poorly-spelled insults. Human… » 4/29/15 12:02pm 4/29/15 12:02pm

Do I Have To Pay Income Tax If I Sell My Car Privately?

I was at a luxury car dealer and they clearly gave me a low-ball offer on my trade. When I told them that I would rather sell it privately, they said “Well, if you do that you will have to pay thousands of dollars in income tax.” This sounds fishy to me, can the IRS tax you on a private sale? » 4/23/15 3:29pm 4/23/15 3:29pm

Bill To Let Tesla Sell Direct In Texas May Sputter Out And Die

If you were hoping 2015 would be the year that Texas lawmakers would finally vote to allow Tesla Motors to sell their cars direct to customers in the Lone Star State, you may want to pin your hopes on the 2017 legislative session instead. The latest direct sales bill has been met with considerable opposition. » 4/14/15 10:40am 4/14/15 10:40am

Feds Launch New Offensive Against Dealership Fraud 

While many dealerships have adapted to the age of internet shopping, some dealers have increased their deceptive practices to make up for the loss of profit on new car sales. The FTC has responded with an increased crackdown on these "stealerships," and some penalties could mean prison time. » 4/01/15 1:20pm 4/01/15 1:20pm

The Texas Automobile Dealers Association Thinks You're A Stupid Idiot

It's that time again in the Lone Star State — the Texas Legislature is once again open for business! And as it was in 2013, there's a big fight over whether or not to allow Tesla Motors to sell their cars directly to customers, much to the ire of franchised dealers, who are fighting it tooth and nail. » 3/18/15 1:38pm 3/18/15 1:38pm

Customer Says She Was Threatened By Dealership That Bullied Pizza Guy

The folks over at F&R used car sales seem like some classy individuals. First they harassed a pizza delivery guy over a $7 tip. Now the owner and an employee are facing charges for threats and intimidation after they allegedly told a female customer that they would "punch her in the face," if she came to the… » 3/09/15 10:27am 3/09/15 10:27am

Tesla Gears Up To Spend Big Money In Texas For Dealer Fight

We love us some sweet, sweet freedom down here in Texas, unless that freedom involves selling your car directly to your customers without having to go through a dealership. Our laws aren't big on that kind of freedom, and the last time the Texas Legislature met, Tesla Motors was way outgunned in the direct sales… » 2/18/15 1:38pm 2/18/15 1:38pm

Florida Dealership Repossessed Car With Baby Inside

For credit challenged car buyers, often the only choice is to purchase from a buy-here, pay-here dealership. They are notorious for saddling buyers with high-interest loans and repossessing the car with little grace period when the buyer can't pay. A Florida woman had her car taken with her nine-month old baby inside. » 2/13/15 10:46am 2/13/15 10:46am

Subaru Claims Dealership Falsified Customer Surveys To Avoid Termination

Whenever someone buys a new car automakers use survey data to determine which dealers are treating customers right and which ones aren't. Now Subaru is going after a California dealership that they say falsified these reports in order to hide their poor customer satisfaction. » 2/11/15 10:29am 2/11/15 10:29am

Dealers Aren't Taking "No" For Answer When It Comes To Financing Extras

Most car buyers and most dealers, if they are honest, know that extended warranties and service plans are largely a waste of money. Statistically few buyers will get the full value out of their coverage. This is a problem for the dealer's finance office, which makes money from these add-ons, so they are coming up with… » 2/06/15 12:23pm 2/06/15 12:23pm

The U.S. auto dealer model isn't going away anytime soon. Here’s why.

Disclosure: I've been working in the car business for over seven years now, though I'm not in sales anymore. I've learned a lot about how the auto business operates during that time. This article isn't intended to glorify car dealerships. It's to explain why today's auto industry can't just up and change to a… » 1/28/15 3:43pm 1/28/15 3:43pm