The Texas Automobile Dealers Association Thinks You're A Stupid Idiot

It's that time again in the Lone Star State — the Texas Legislature is once again open for business! And as it was in 2013, there's a big fight over whether or not to allow Tesla Motors to sell their cars directly to customers, much to the ire of franchised dealers, who are fighting it tooth and nail. » 3/18/15 1:38pm 3/18/15 1:38pm

Customer Says She Was Threatened By Dealership That Bullied Pizza Guy

The folks over at F&R used car sales seem like some classy individuals. First they harassed a pizza delivery guy over a $7 tip. Now the owner and an employee are facing charges for threats and intimidation after they allegedly told a female customer that they would "punch her in the face," if she came to the… » 3/09/15 10:27am 3/09/15 10:27am

Tesla Gears Up To Spend Big Money In Texas For Dealer Fight

We love us some sweet, sweet freedom down here in Texas, unless that freedom involves selling your car directly to your customers without having to go through a dealership. Our laws aren't big on that kind of freedom, and the last time the Texas Legislature met, Tesla Motors was way outgunned in the direct sales… » 2/18/15 1:38pm 2/18/15 1:38pm

Florida Dealership Repossessed Car With Baby Inside

For credit challenged car buyers, often the only choice is to purchase from a buy-here, pay-here dealership. They are notorious for saddling buyers with high-interest loans and repossessing the car with little grace period when the buyer can't pay. A Florida woman had her car taken with her nine-month old baby inside. » 2/13/15 10:46am 2/13/15 10:46am

Subaru Claims Dealership Falsified Customer Surveys To Avoid Termination

Whenever someone buys a new car automakers use survey data to determine which dealers are treating customers right and which ones aren't. Now Subaru is going after a California dealership that they say falsified these reports in order to hide their poor customer satisfaction. » 2/11/15 10:29am 2/11/15 10:29am

Dealers Aren't Taking "No" For Answer When It Comes To Financing Extras

Most car buyers and most dealers, if they are honest, know that extended warranties and service plans are largely a waste of money. Statistically few buyers will get the full value out of their coverage. This is a problem for the dealer's finance office, which makes money from these add-ons, so they are coming up with… » 2/06/15 12:23pm 2/06/15 12:23pm

The U.S. auto dealer model isn't going away anytime soon. Here’s why.

Disclosure: I've been working in the car business for over seven years now, though I'm not in sales anymore. I've learned a lot about how the auto business operates during that time. This article isn't intended to glorify car dealerships. It's to explain why today's auto industry can't just up and change to a… » 1/28/15 3:43pm 1/28/15 3:43pm

Owner Says Dealer Tech Screwed Up His 'Vette, Took It For 100 MPH Ride

If you want a chance to drive cars that aren't yours really fast, don't become an auto mechanic. I love to do just that, so I'm an auto journalist, which means the cars I get to clumsily wring out are not someone's personal car. Especially someone's Corvette I'm supposed to fix. A mechanic at RK Chevrolet in Vineland,… » 1/23/15 4:29pm 1/23/15 4:29pm

Internet Gets Back At Car Dealer Jerks Who Were Awful To Pizza Guy

You know how some people just sort of, well, suck? On a deep-down, fundamental level? And this basic, ingrained suckitude makes them treat people like crap, needlessly? Well, a group of those people work at a car dealership, and were dicks to a pizza delivery guy. But this time the dickery boomeranged back and bit… » 1/15/15 12:13pm 1/15/15 12:13pm

Regulators Subpoena Pretty Much Everybody Over Subprime Loans

Subprime loans, the same type of horrible financial junkfood that led to the bonanza right before the financial meltdown in 2008, went right back into bonanza mode over the past year once people figured out they could use them to sell used cars. And once people realized, firms started cutting back. And now the… » 12/16/14 7:05pm 12/16/14 7:05pm

Buy Here, Pay Here Dealership Fined $8 Million For Harassment

This may come as a shocker to all of you, but "buy here, pay here" dealerships sometimes engage in predatory and illegal practices. The Consumer Financial Protection Bureau has fined the nations largest "buy here, pay here" dealership group for allegedly harassing customers. » 12/01/14 10:32am 12/01/14 10:32am

Haggling With Car Dealers Is Great, Say Car Dealers In Grating Cartoon

Not long ago the National Automobile Dealers Association (NADA) made a video to tell consumers how "misguided" there were to think that Tesla's direct sales model was that better than the franchise model. Now the NADA wants to tell you how wonderful it is to negotiate your car deal. » 11/07/14 2:47pm 11/07/14 2:47pm