The U.S. auto dealer model isn't going away anytime soon. Here’s why.

Disclosure: I've been working in the car business for over seven years now, though I'm not in sales anymore. I've learned a lot about how the auto business operates during that time. This article isn't intended to glorify car dealerships. It's to explain why today's auto industry can't just up and change to a… » 1/28/15 3:43pm Wednesday 3:43pm

Owner Says Dealer Tech Screwed Up His 'Vette, Took It For 100 MPH Ride

If you want a chance to drive cars that aren't yours really fast, don't become an auto mechanic. I love to do just that, so I'm an auto journalist, which means the cars I get to clumsily wring out are not someone's personal car. Especially someone's Corvette I'm supposed to fix. A mechanic at RK Chevrolet in Vineland,… » 1/23/15 4:29pm 1/23/15 4:29pm

Internet Gets Back At Car Dealer Jerks Who Were Awful To Pizza Guy

You know how some people just sort of, well, suck? On a deep-down, fundamental level? And this basic, ingrained suckitude makes them treat people like crap, needlessly? Well, a group of those people work at a car dealership, and were dicks to a pizza delivery guy. But this time the dickery boomeranged back and bit… » 1/15/15 12:13pm 1/15/15 12:13pm

Regulators Subpoena Pretty Much Everybody Over Subprime Loans

Subprime loans, the same type of horrible financial junkfood that led to the bonanza right before the financial meltdown in 2008, went right back into bonanza mode over the past year once people figured out they could use them to sell used cars. And once people realized, firms started cutting back. And now the… » 12/16/14 7:05pm 12/16/14 7:05pm

Buy Here, Pay Here Dealership Fined $8 Million For Harassment

This may come as a shocker to all of you, but "buy here, pay here" dealerships sometimes engage in predatory and illegal practices. The Consumer Financial Protection Bureau has fined the nations largest "buy here, pay here" dealership group for allegedly harassing customers. » 12/01/14 10:32am 12/01/14 10:32am

Haggling With Car Dealers Is Great, Say Car Dealers In Grating Cartoon

Not long ago the National Automobile Dealers Association (NADA) made a video to tell consumers how "misguided" there were to think that Tesla's direct sales model was that better than the franchise model. Now the NADA wants to tell you how wonderful it is to negotiate your car deal. » 11/07/14 2:47pm 11/07/14 2:47pm

Dealership Pocketed Money For Extended Warranties Owners Had No Coverage

We have discussed several times the pros and cons of extended warranties. Sometimes they are worth it, especially in the case of a European car with a history of reliability issues. But when the dealership takes your money and never process the paperwork, it's going to be a bad time. » 10/18/14 9:00am 10/18/14 9:00am

Owner Gets Stuck With Repair Bill After Car Is Stolen From Dealership

I would love to only write about dealerships that go out of their way to do the right thing and throw away the "stealership" tag. But some dealers keep that label alive, like this Detriot Chrysler store who has refused to compensate an owner when his car was stolen off their lot and badly damaged. » 10/13/14 9:22am 10/13/14 9:22am