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What To Do If Something Gets Stolen From Your Car While It's In The Shop

I have written previously about what to do if your car is damaged while in for service. The Garagekeeper Liability Act is the law in Michigan which shifts the burden onto the shop for damage that happens to your car while it is in their possession, and many states have similar statutes. But what about stuff stolen… » 8/26/15 10:25am Wednesday 10:25am

'If Car Commercials Were Honest' Is Hilarious And Depressing

Cracked has taken the time to dump on car dealers and basically the entire process of buying a new car because, hey, it kinda sucks. Here’s what your local dealer’s commercials might look like if they were “honest,” had better lighting, and Steve Buscemi’s stunt double(?) as a spokesman. » 8/11/15 9:15pm 8/11/15 9:15pm

Does A Dealer Have To Honor An Online Price Quote?

There are several third party websites such as TrueCar and Edmunds, that offer an instant hassle free price based on the vehicle you want. You get a savings certificate that you take to the dealer and buy the car without the haggling. But what happens when the dealer doesn’t want to honor your certificate? » 8/05/15 3:31pm 8/05/15 3:31pm

How Dealerships Steal Profit From Their Salespeople

I joked in a previous post about the desperate salesperson who says I’m losing money on this deal,but sometimes it is true. If you ever wondered why some dealers refuse to work with Internet shoppers or why the turnover rate is so high, here’s an insider’s take on how dealers “protect” their profit at the expense… » 7/15/15 10:39am 7/15/15 10:39am

When To Call Bullshit On Mail From Stealerships

If you have ever contacted or done business with any dealership, you know your email inbox gets blasted with “HUGE SAVINGS” until you “unsubscribe.” Dealers know this method is fairly ineffective, but it is cheap and easy. Now some stealerships are targeting your mailbox instead of your inbox. » 7/07/15 2:37pm 7/07/15 2:37pm

Car Dealers Had $7 Billion In Revenue From Finance And Insurance

When a dealer is getting really desperate to close the sale, my all time favorite line is, “Hey man, I’m losing money on this deal.” While it is rare that a dealer will ever sell a car at a loss, chances are they will make up for it in the finance office. Revenue from finance and insurance are at $7 billion dollars. » 6/19/15 10:11am 6/19/15 10:11am

Here Come The Lawsuits Against The Awful Alabama Nissan Stealership

The upstanding individuals at Serra Nissan just can’t catch a break. First their employees pled guilty with a massive loan scheme, then prosecutors go after upper level employees for conspiracy and wire fraud. Now the dealership is facing a civil lawsuit that alleges customers were purchasing cars from a “criminal… » 6/12/15 10:50am 6/12/15 10:50am

Florida Dealer Still Pissed About Saturn Sues GM's Auditing Firm

For nearly 20 years, Saturn cranked out some of the world’s... cars, until it fell victim to the Carpocalypse and finally closed up shop for good. You might think that most people are over Saturn’s demise these days, but one Florida car dealer has a pending lawsuit against General Motors’ auditing firm claiming they… » 6/08/15 6:50pm 6/08/15 6:50pm

Here Are The Ways Dealerships Fail At Internet Sales

We’ve already told you how dealerships aren’t particulary good at using social media, but few people actually buy things based on Twitter or Facebook interactions, so you can understand why dealers might be slow to catch on. But practically everyone makes purchases online, so why can’t some dealerships get internet… » 5/18/15 9:05pm 5/18/15 9:05pm

Here Are All The Ways Car Dealers Fail At Social Media

Whenever I sit down to talk to a car dealer about his online presence, invariably, the topic of Social Media comes up. “How are you managing your presence on Facebook, Twitter, and YouTube?” I ask them. Then I count to five, because that’s how long it will normally take them to fumble toward some sort of answer. » 5/13/15 10:17am 5/13/15 10:17am

Miami Car Dealer Takes Car Back, Refuses To Return $9200 Deposit 

Some used car lots just look like sketchy places to make a purchase, but I’ve found that the ones passing themselves off as a “pre-owned luxury car dealer” can be just as bad if not worse than those notorious buy-here, pay-here establishments. One elderly Miami woman learned this lesson the hard way. » 4/30/15 5:17pm 4/30/15 5:17pm

Moron Customer Calls Dealer A 'Fagget' Because He Can't Do Simple Math

As we’ve been in the habit of collecting horrible car dealer experiences lately, let us also take a moment to remember that customers can be every bit as bad. Case in point: this text message exchange between a dealer and a would-be Volkswagen GTI buyer that devolves into a missive of poorly-spelled insults. Human… » 4/29/15 12:02pm 4/29/15 12:02pm