Jason got his Toyota Tundra back from the dealer and noticed change missing. His complaints were ignored. When it happened again, he stuck a camera in the truck and saw some pretty interesting behavior. Updated.
The sordid tale is over at Consumerist, but here’s the skinny: After several unsuccessful attempts to get satisfaction over previously pilfered coinage, our hero placed a camera in the passenger side door and turned it on when he left the truck at the dealer for service. What the unflinching eye caught was pretty salacious. Not only did it see a Hampton Toyota service rep brazenly cleaning out his coin door, they also rifled through his center console, glove box, and ash tray, as well as checking his key-ring pill holder to see if there was anything interesting in there. Oh, then a rep plugged in a laptop and started watching porn in the truck. After sending a DVD of and letter regarding the misdeeds to the dealer and copies to the local newspapers, news station, and Toyota regional rep, he managed to get some satisfaction.
[Consumerist]
UPDATE: Since the incident was initially reported, the dealership has addressed Jason’s complaints and the owner of the dealership, Mark Hampton, has produced this video to address the public regarding the three employees shocking behavior.