Social media and other methods - like NHTSA - can work. I was just talking about the 800#. Thanks.
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Forums and social media are different. I was tlking specifically about the 800#.
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What card are you referring to?
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Wow. Read more

Actually, I wasn’t even thinking in those terms. If you are out of warranty, all bets are off. Read more

You aren’t getting what I am saying. The Zone Reps can offer to pay for something with factory money. And they do from time to time. Speaking to a zone rep won’t guarantee you get anything but the zone rep has more authority ($) than the 800# operator.
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There are scattered examples of people who did get something from the manufacturers. Headlines to articles are hard to make which contain such nuance. But so far I have heard from so many people who have had no luck with the MFRs and from a few who have gotten something. I know that it DOES happen from time to time,… Read more

How did Honda know to contact him?
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In case you are curious, I am dismissing all of your comments from this point forward. I do that for people who resort to profanity.
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Thanks for the note. Read more

Who did the consumer complain to and how did they do it? Read more

It’s a PITA and the auto makers know it. That’s why they make the consumers jump through all the hoops.
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I have no doubt about what you are saying. But I suspect this varies wildly from MFR to MFR. Like I said, I have sat at a deposition as an opposing attorney read statements which had been recorded of my client’s phone calls. The statements weren’t verbatim and it was clear that the phone center person had been told to… Read more

You were wondering about the logic of someone who wanted to argue with my thesis? That was your mistake: you assumed there was logic to it.
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Out of curiosity, did you have any authority or did you have to go upstairs to get something done?
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And you are completely wrong. But, someone with a burner being wrong is nothing new. Read more

And I have heard stories much worse than yours. A person who has brought their car in 5 or 10 times and the dealer can’t fix it. After opening a file and assigning a case number, the MFR says, “Bring it back in. It’s still under warranty!”

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Thanks for the note. There have been an inordinate number of trolls claiming they called the 800# and were given a free car and a couple of hookers for their trouble.
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Yes. I was mainly addressing the 800# and how calling it will almost never get you anywhere. A well-written letter to the right person can work wonders. The hard part is finding who to send it to and knowing how to write the letter (which would be out of reach for most people). Read more

24 now. As of Sept. The years just keep slipping by . . .
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