And I thought that the parking in my neighborhood was bad.

Well, I've been here for a few weeks now, and I've realized that you were absolutely right. Not about the gun thing. I haven't bought a gun, largely because I suspect the paperwork process is more likely to kill me than an intruder. I base this statement on my experience getting a Pennsylvania driver's license, which… Read more

Try driving the thing in New Orleans, then you'll really have something to write about! Read more

After a long day of work, I get to watch a Doug DeMuro video. This pleases me :) Read more

Disclosure: I work for an automotive advertising agency and we represent over 20 Toyota dealers. Read more

In order to explain what I mean, I'm going to shift gears from Toyota (Automotive Metaphor - 100 points) and instead shame Volkswagen, which I try to do as often as possible. You see, several years ago, Volkswagen instituted a free maintenance program entitled "Carefree Maintenance," which was presumably designed to… Read more

To help you understand why I say this, I present to you a hypothetical situation. Say you just purchased a brand-new 2014 Jetta. I don't know why you did this. You don't know why you did this. Maybe you have a family member who works at the Volkswagen dealership, and they're doing a special this month where the guy… Read more

It's better than getting dragged around by an angry gorilla. (Yes, I did get that from your Citroen review. Brilliant stuff!) Read more

Totally just to get you back in the service department for inspections which lead to sales. I ran a small new car store that struggled with service retention, and we actually considered buying prepaid maintenance for all our customers just to keep them coming back. But still, a net benefit to the customer...so I have… Read more

Doug, I know you like to be snarky about VW, but my wife is yelling at me from the kitchen "12/12 brakes are COVERED under warranty...it's a FULL bumper to bumper!" Thanks Doug. (Wife works for Audi corporate, spent a number of years on the VW side too). Read more

Why does a company offer a program like this? When they refuse to invest their money in good engineering and construction and know they are selling unreliable product. I know this because of my time at a MINI dealership that sold the original new Coopers, 3 years, 36,000 miles of coverage because your brand new car… Read more

primarily designed to appeal to the kind of person who hears the word "free" and gets excited like a Price is Right contestant who just won a sleeper sofa. Read more

The greatest part about this article is that I leased a VW Jetta because I worked at the dealership and the lease rate was ridiculously low and the driver door kept on coming loose. I had to get the bolts tightened on it 4 times because the door was falling off. Read more

Actually VW is a great example. Bought a 2009 Jetta TD. Great car until. The fuel pump exploded at 40K miles requiring the $8K fuel system rebuild (covered by VW). But then the service manager says, "see you in another 40K miles". Bye bye VW. Read more

Macon. 'nuff said. Read more

Really BMW's free maintenance program only benefits one person and that's BMW(is BMW a person?) The free maintenance just serves to improve the confidence of purchasers of lease returns and improve resale value for BMW. Read more

The worst part is, when Volkswagen starting offering free maintenance, they chopped off 1 year and 12k miles from their warranty and went back to the old 3/36k warranties. That warranty is worth a whole hell of a lot more than maintenance. Not to mention, their warranty (at least in 2009 when I bought a CC) was a… Read more

Can confirm: Had a VW GTI. Went to adjust the volume and the passenger door fell of. LOL, just kidding. But, yeah, it's amazing how when it's YOUR money, oil change intervals are like 5k or 7.5K or every week, whichever comes first. But when it's THEIR money, oil change intervals are suddenly like 100K. or until… Read more

Pretty much all of the above. Most Jalops probably agree, so you probably just preached to the choir. Read more