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Volkswagen Launches Website To Help Consumers With Its Diesel Crisis

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Amid the ongoing Dieselgate situation at Volkswagen, the company announced the launch of it’s new “diesel information” website, containing new statements from company officers and a FAQ page containing more regrets as well as a few answers.

The front page of the new website features a video message from Michael Horn, CEO and President of Volkswagen Group of America, with information on what happened, the manufacturer’s plans going forward and a list of the affected models written below.


Horn seems a bit more regretfully somber this time around, in comparison to his recent “our company was dishonest; we screwed up” statements from the event unveiling the new VW Passat. While the message about violating company values and promising to make the situation right remained the same, Horn took a more cautious approach to his wording in the website’s video:

“While we are still gathering all the facts, it’s clear that our company betrayed the trust of you, our customers, our employees, our dealers and the public.”


Also included on the website are pages for frequently asked questions, statements from the company and contact information. The FAQ page detailing affected models, defeat devices, sales, safety of vehicles and how owners should proceed lines up with the current reports circulating around VW, so the company hasn’t backed out of any of its promises yet.

The top FAQ, naturally, is about the defeat devices, to which VW responded with an admission of its wrongdoing:

Government regulations limit the use of engine software that reduces the effectiveness of a vehicle’s emissions control systems. Those are the “defeat device” regulations, and regrettably, VW violated those regulations. We take full responsibility – and deeply regret that this happened.

For more information on Dieselgate, a full breakdown of the situation can be found here.

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