GM Claims Chevy Bolt Owner Who Suffered Two Battery Replacements Is a Rare Case

Photos: Chevy
Photos: Chevy

Back in January, General Motors CEO Mary Barra claimed that her company had sold over 200,000 electric vehicles without having to replace a single battery pack. It turns out not only was that incredibly misleading and false, but one unlucky Chevy Bolt owner even had to replace their battery not once, but twice.


Bolt owner and journalist over on InsideEVs Bradley Berman has extensively outlined a timeline of of his troubles with his car’s battery, including an interview with GM’s chief engineer of electric propulsion systems about why his Bolt was having so much trouble.

A month after receiving the car in June of 2017, Berman claims the car just stopped and left him stranded on the side of the road. Later that month, GM replaced the battery with just 1,746 miles on the clock due to a low-voltage problem with one of the pack’s cells.

GM claims approximately 100 other Bolt owners could potentially face a similar issue, and that the company has altered the supply chain with LG Chem, the battery supplier, to prevent the issue from spreading to newer production cars.

In April of last year, GM issued a recall for 2017 Bolt owners to come in and get a software patch that would improve the reporting of potential cell issues through the car to the driver earlier, and allow the car to operate in a limp mode if an issue did occur to prevent people from being stranded dangerously. More software updates in May of 2018 were implemented to better warn of issues and accurately report range.

And then late last year, it started to happen again for Berman:

Nov. 20, 2018: In a post on, I report detailed range numbers about a 184-mile late trip that reveals my Bolt’s battery capacity is reduced from 60 kilowatt-hours to about 35 kWh.

Nov. 21, 2018: I alert GM about the problem. Chevy Communications responds: “The team is looking into what could be the cause using remote diagnostics.” I am later told that the problems with my Bolt are communicated “all the way to the top” of the company.

Dec. 3, 2018: I receive a standardized OnStar diagnostics alert stating, “An element in the battery has slipped below the threshold required for good performance. If unrepaired, it could cause a stalling situation while driving.”


Jan. 16, 2019: I drive my car 25 miles to the closest Chevy dealership. Diagnostics show the offending low-voltage cell is No. 68. My Bolt receives its third battery pack. The car shows 11,940 on the odometer. I continue to pull data from the computer, which indicates a healthy battery pack and my range is restored to the expected level.


Berman was then informed his Bolt’s new issues lead to more changes between Chevy and LG Chem in the battery manufacturing process.

Soon after Mary Barra’s statement that no GM battery packs have had to be replaced, Chevy communications was forced to clarify that, “Mary’s original statement was in reference to the wear out of a battery due to regular use. Upon further review, an estimated less than 0.01% of customer battery packs or sections have been replaced due to suspected wear out,” according to Berman.


Earlier this month, when Berman spoke with Tim Grewe, chief engineer of electric propulsion systems at GM, to get a better understanding of the persistent, seemingly anomalous issues with his Bolt’s battery packs:

Tim Grewe: We have 280 cells in a Bolt. It has to do with the geometry of the cell. Even at a smaller level than the cell, there’s a lot going on. You have to make sure everything ages appropriately. Batteries expand, contract, and vary with temperature. It’s electrochemistry. And so there were two problems that took a while to manifest themselves. There were some very subtle things that happened in the supply chain and in the cell assembly that caused the inside of those cells to fade.


Can you go into more detail about the differences between what happened in the first case and second case?

When you make a battery cell, there are a hundred steps. You take the aluminum. You take the copper. You laminate on a cathode material the nickel, the manganese, and the cobalt – and then you put the graphite on the anode. Then you have something called a separator that keeps those two from touching each other. And then you have to put a lot of those in parallel in each side of each and every cell.

There were different subtle manufacturing variance issues between the August 2017 and the January 2019 pack that caused it to lose capacity before the life of the car. It would be misrepresenting it to say it was one thing or another. It was subtle. Both resulted in capacity losses but for very different reasons. It’s a long tech paper to go beyond that.


Berman and Grewe go into much more detail about the timeline of events and the issue with the car’s battery packs in the full article over on InsideEVs, so be sure to check it out. Jalopnik reached out to Berman about his story and will update if he gets back to us.

What essentially happened, according to GM, is anomalies in the manufacturing of the battery packs caused specific cells in each pack to falter, crippling the capabilities of the entire pack. While the issues technically were a result of wear on the cells, the packs should have been manufactured to last much longer without failure.


But according to Grewe, Berman’s Bolt is the only one that’s had it happen twice, and hopefully he’s the only one it happens to.

Reviews Editor, Jalopnik



Big. Effin. Deal. So yeah, she was wrong. But why is it that when ANY electric vehicle has ANY problem at all suddenly its this awe-inspiring event? OTOH how many conventional cars detonate their transmissions, have electrical issues, blow head gaskets and so on? See- we forgive that because we all collectively know that mechanical things can and do break. Yet somehow we expect electric vehicles to be flawless in every way, as if they’re different?