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Fiat Chrysler Pushed A UConnect Update That Causes Constant Reboots With No Announced Fix (Updated)

If you’re bored and, inexplicably, decide to do a search on Twitter for car infotainment systems, when you get to checking out Fiat Chrysler’s UConnect system, things will start to get exciting. Not in a good way, though—exciting in the sense of many, many angry Dodge, Chrysler, and Jeep owners complaining about how they’ve lost all their radio, navigation, rear-view camera, and more features without warning.

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Here, just look at some of these tweets:

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Oh, there’s many, many more. It appears that the over-the-air update to the UConnect system went out on Friday, and many, many owners have not had working center-stack systems since then. Many of these vehicles are nearly brand-new, which makes the issue even more maddening.

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(I reached out to FCA to find out what was known about the issue, if it was affecting all versions of the system, when a fix was expected, and so on, but I was surprised to find that the representative I spoke with wasn’t aware of the problem until I described it. I reached out to FCA two more times, but the first time I was told they had no statement or information yet, and the most recent time I had to leave a message. We’ll update with FCA’s response when we get it.)

The failure of the UConnect system isn’t just limited to not having a radio; like almost all modern automotive infotainment systems, the center screen, controlled by UConnect, handles things like rear-view camera systems, navigation, cell phone connection systems like Apple CarPlay or Android Auto, some climate control functions, many system and user settings, and more.

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Losing access to the system on a new FCA vehicle is a major problem.

According to the UConnect Cares support Twitter feed, they are at least aware there’s an issue:

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Over-the-air software updates are incredibly convenient and effective, but if there’s a problem, you can see results like this.

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Illustration for article titled Fiat Chrysler Pushed A UConnect Update That Causes Constant Reboots With No Announced Fix (Updated)

While it does appear that the user has to actually accept an update via a dialog box, there’s no information about the update, and there’s little reason for an owner to mistrust or not accept regular updates.

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Now, though, I’d suggest that any owners of Jeeps, Chryslers, Dodges, Ram trucks, or Fiats should maybe touch the ‘No’ button there and give this recent update a pass until it gets fixed.

Unless you really hate your radio. In that case, this should teach it a lesson.

We’ll update with more information as we get it.

Update Feb. 13, 2018 8:28 am: Some owners have reported they got no option to decline the update, and it installed automatically.

Senior Editor, Jalopnik • Running: 1973 VW Beetle, 2006 Scion xB, 1990 Nissan Pao, 1991 Yugo GV Plus, 2020 Changli EV • Not-so-running: 1977 Dodge Tioga RV (also, buy my book!: https://rb.gy/udnqhh)

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DISCUSSION

“2500 miles on my new Jeep and it’s pretty much useless...”

Not having a few features doesn’t make the car useless. It’s ridiculous how people put more focus on the peripheral features of the car than the actual car itself.