Fiat Chrysler Pushed A UConnect Update That Causes Constant Reboots With No Announced Fix (Updated)
If you're bored and, inexplicably, decide to do a search on Twitter for car infotainment systems, when you get to checking out Fiat Chrysler's UConnect system, things will start to get exciting. Not in a good way, though—exciting in the sense of many, many angry Dodge, Chrysler, and Jeep owners complaining about how they've lost all their radio, navigation, rear-view camera, and more features without warning.
Here, just look at some of these tweets:
@UconnectCares I despise you with every fiber of my being. Love listening to music in 34 second spurts for the last 2 days. #uconnect @jeep #jeep pic.twitter.com/6vmuv5BNrl
— 大阪手押し平野手押し住吉手押し東住吉手押し松原手押し堺手押しミナミ手押し梅田手押し難波手押し八尾手押 (@mgastonville) February 12, 2018
@ChryslerCares how is it I can be notified when I need air in a tire but no warning of an update to uconnect that's on day 4. No rear cam no radio no GPS and annoying as hell going off and on constantly
— Kim Novak (@novie333) February 12, 2018
Experiencing the same exact issues. Didn't realize the radio was going on with the car off also. We need some answers soon @Jeep @UconnectCares pay too much $ for this type of service.
— Anthony Lauro (@wangner4life) February 12, 2018
Thanks #uconnect for auto updating my radio without my knowledge and screwing it up! My radio keeps flashing on and off! Can't even use the assist button or sos button hopefully I don't need it. Please get some employees that know what they are doing! #JeepGrandCherokee problems
— Maria Zaccari (@mzaccari1013) February 10, 2018
Oh, there's many, many more. It appears that the over-the-air update to the UConnect system went out on Friday, and many, many owners have not had working center-stack systems since then. Many of these vehicles are nearly brand-new, which makes the issue even more maddening.
(I reached out to FCA to find out what was known about the issue, if it was affecting all versions of the system, when a fix was expected, and so on, but I was surprised to find that the representative I spoke with wasn't aware of the problem until I described it. I reached out to FCA two more times, but the first time I was told they had no statement or information yet, and the most recent time I had to leave a message. We'll update with FCA's response when we get it.)
The failure of the UConnect system isn't just limited to not having a radio; like almost all modern automotive infotainment systems, the center screen, controlled by UConnect, handles things like rear-view camera systems, navigation, cell phone connection systems like Apple CarPlay or Android Auto, some climate control functions, many system and user settings, and more.
Losing access to the system on a new FCA vehicle is a major problem.
According to the UConnect Cares support Twitter feed, they are at least aware there's an issue:
Certain 2017 & 2018 Uconnect systems may experience a reboot every 45-60 seconds. Our Engineering teams are investigating the cause and working towards a resolution. We will post here as soon as more information is available and apologize for the inconvenience.
— Uconnect Cares (@UconnectCares) February 12, 2018
Over-the-air software updates are incredibly convenient and effective, but if there's a problem, you can see results like this.
While it does appear that the user has to actually accept an update via a dialog box, there's no information about the update, and there's little reason for an owner to mistrust or not accept regular updates.
Now, though, I'd suggest that any owners of Jeeps, Chryslers, Dodges, Ram trucks, or Fiats should maybe touch the 'No' button there and give this recent update a pass until it gets fixed.
Unless you really hate your radio. In that case, this should teach it a lesson.
We'll update with more information as we get it.
Update Feb. 13, 2018 8:28 am: Some owners have reported they got no option to decline the update, and it installed automatically.