The Better Business Bureau (BBB) issues Crossroads RV an A+ rating. This indicates that the company is overall responsible in handling complaints from customers. However, Crossroads is not accredited by the BBB.
Over on RVInsider, customers give the company 3.6 out of 5.0 stars overall. This is about average compared to other manufacturers. The company earns more than 4.0 stars in the Liveability, Floorplans, and Driveability/Towability categories. But it receives a low 2.5-star rating in the Warranty category.
It is worth mentioning that, while we see complaints for many Crossroads RV models, there are very few about the company’s Redwoods line. Redwood RV is Crossroads’ high-quality luxury brand and comes at a significantly higher price than its other models. It also appears to have far fewer complaints.
Due to Crossroads’ average rating, customers are mixed on their opinion of the brand. But there were some consistencies in both positive and negative Crossroads RV reviews.
Positive Crossroads RV Reviews
Among favorable reviews for Crossroads RVs, the design of the campers’ floorplans and the amenities inside were a consistent theme. These reviews are indicative of many of the positive Crossroads RV reviews found on RVInsider:
“It has an amazing open floor plan and is a great ‘couples camper‘. We have had very minimal issues with it and highly recommend it.”
– J., 2018 Crossroads Sunset Trail
“More like living in a house than an RV. Has full size appliances. Lots of living room space. Have had a full size couch, chair and loveseat in the living room. Lots of windows, spacious and doesn’t feel closed in.”
– Jamie, 2011 Crossroads Hampton
Negative Crossroads RV Reviews
As is the case for many RV brands, build quality issues are a common thread among Crossroads RV reviews from customers who aren’t satisfied with their purchases. These reviews are representative of the less-than-favorable ones on RVInsider:
“After getting home we found leaks and issues throughout the camper–from loose screws to missed supports–the window trim over the dinette fell off from the drive home–the hot water connections were loose so they leaked when we put the hot water on.”
– Julie, 2021 Crossroads Sunset Trail
“The slide-out leaked within two days of having it. The fuse blew in the refrigerator at the same time. The bathroom shower leaks.”
– Cheryl, 2020 Crossroads Volante