Endurance Warranty Reviews

In our comprehensive study of the best extended car warranty providers, Endurance earns a score of 4.6 out of 5.0 stars.

This score is aggregated from Endurance’s ratings in the four key areas of cost, coverage, reputation, and customer experience. The company’s cumulative score of 4.6 is determined by the same methodology our researchers use to deliver unbiased reviews of the best extended car warranty companies to consumers.

How Good Is An Endurance Car Warranty?

Below are some specific features about Endurance that makes it stand out in the industry:

• Better coverage: With numerous plans, benefits, and several unique offerings, Endurance provides the best coverage in the industry. Because of its coverage offerings, flexible payment options, and smooth customer experience, our researchers name Endurance the provider with the Best Coverage in 2023.
• Direct provider: Because Endurance administers the contracts that it sells, the company is more accountable to its customers than brokers. Cutting out the middleman allows Endurance to provide a smoother claims process and focus on providing a superior customer experience.
• Flexible payment options: Endurance has flexible, interest-free payment options that allow customers to choose from 12-, 18-, or 24-month terms.

Endurance Pros And Cons

Is Endurance Warranty Worth It?

Overall, we think you can’t go wrong with an Endurance extended auto warranty. Along with being one of the best-known extended warranty providers in the nation, Endurance warranty customer reviews indicate a reliable claims process and a strong customer service reputation.

When you research different extended warranty providers, you’ll find companies have a variety of ratings from different industry sources. In our analysis, we consider overall customer scores and ratings from different platforms, plus trends in positive and negative reviews on these platforms.

Endurance Warranty Ratings

First, we’ll take a look at industry ratings for Endurance from a few different sources, including the Better Business Bureau (BBB), Trustpilot, and Google.

Endurance Warranty BBB Rating

The BBB does not give Endurance a rating at this time. This rating is separate from the customer review score and is a letter grade from A to F. According to the BBB, it’s investigating a pattern of complaints before issuing a rating, but it doesn’t say what the pattern is.

In the world of extended warranties, it’s somewhat common for a company to not have a BBB rating or even have a negative letter grade. In most cases, a negative grade indicates the company failed to respond to some complaints on the BBB. It doesn’t really translate to the company’s actual customer service record.

Endurance Warranty Trustpilot Rating

Trustpilot compiles reviews from real customers and gives an average rating out of 5.0 for companies on the platform. Endurance has a 3.8-star rating from over 7,000 customers. Seventy-seven percent of reviewers give the company four or five stars overall.

Endurance Warranty Google Rating

Endurance really shines when it comes to its Google review reputation. Over 8,100 people have reviewed Endurance on Google and the company has an average rating of 4.3 out of 5.0. No company is immune to negative reviews, but it’s good to see the majority are positive.

Endurance Warranty Customer Reviews

Below are a few examples of Endurance warranty reviews and complaints.

Positive Endurance Car Warranty Reviews

Endurance’s positive reviews highlight good customer service experiences and helpful representatives.

“I have used them twice for some pretty extensive repairs on my car. They were gracious and efficient, and they came through for me in a quick, easy manner.”

– Donna W., BBB

“Very good experience. I felt like they genuinely cared about my crisis.”

– Larry D., BBB

Endurance Warranty Complaints

Endurance warranty reviews from dissatisfied customers mention some difficulty with the claims process. These types of comments are relatively infrequent, considering the total number of Endurance customers.

“I was dropped by the Endurance manager because they told me that I had the car in the shop too long and they will not fix it.”

– Cristian V., BBB

“Horrible experience. They charged me well over $3,000 for their service. When I had motor problems, I had a very hard time getting them to pay.”

– Stephens J., BBB

Endurance Warranty Reviews On Reddit

Endurance warranty reviews on Reddit are mixed. Some customers have good experiences with warranties but recommend only getting them on higher-value cars with more expensive repairs. Other Redditors caution against getting a plan without reading all the fine print in detail. Depending on the salesperson, customers report that can be hard to get a full contract sample before buying the plan. The good news is that Endurance has sample contracts for all plans on its website, so check those out first if you’re shopping for a plan.

Endurance has been in business since 2006 and is based in Northbrook, Illinois. The company is a direct warranty provider that sells plans in every state, including mechanical breakdown insurance in California. As a direct provider, it administers warranty claims itself–many other companies use third-party administrators instead. In other words, you don’t have to work with a middleman when filing a claim. You work with Endurance the whole time, which can speed up the claims process.

Endurance offers a wide variety of vehicle service contracts that can cover nearly any breakdown or just the basics. It also offers maintenance plans, which are less common in the industry.

Endurance offers six warranty plans ranging from exclusionary coverage similar to a bumper-to-bumper warranty to basic protection for a vehicle’s powertrain. One of the direct provider’s plans combines extended warranty coverage and maintenance services, which is unique across the industry.

Endurance Warranty Plans

Here’s an in-depth look at Endurance warranty plans:

Endurance Highline Add-On

Endurance also offers a Highline add-on to its Supreme plan to cover a range of luxury models, including:

• Audi
• BMW
• Land Rover
• Maserati
• Mercedes
• Porsche

The only exclusions to this add-on are: 

• Incomplete-chassis vehicles
• Fuel systems other than gas or diesel
• Vehicles over one ton
• Quad turbo setups
• Vehicles with more than eight cylinders

What Does Endurance Warranty Not Cover?

There are two main types of extended auto warranty coverage plans, exclusionary and named component. An exclusionary contract only lists exclusions, and it usually covers over 1,000 parts. On the other hand, named-component contracts only cover auto repairs for the items specifically listed.

Some common warranty exclusions are:

• Damage from misuse or lack of maintenance
• Regular maintenance items
• Wear and tear
• Environmental damage
• Salvaged titles or cars with tampered odometers

Endurance Elite Membership

Endurance includes a range of perks with its warranty plans under the Endurance Elite Benefits program. These perks are only free for the first year, after that, it will cost $29 per month. Here’s an overview:

Endurance Roadside Assistance 

With the Endurance roadside assistance program, you get 24/7 coverage, jump-start services, and towing up to 25 miles.

All Endurance warranties also include the following benefits for the length of your contract:

• 24/7 roadside assistance
• Towing reimbursement
• Rental car reimbursement
• Trip interruption allowance

In our research, we found that Endurance warranty services cost between $98 and $121 per month with monthly payments. You can also expect to make a down payment of about $20. Endurance offers affordable rates compared to other top providers, with services that are hard to beat.

Endurance Warranty Prices

Endurance’s total costs are within the range of what nearly half of the 1,000 respondents reported paying in our recent survey. Here’s a closer look at the cost breakdown of what people paid for an extended warranty:

Endurance Car Warranty Quote

The first step to getting an Endurance extended warranty is to gather some basic information for a quote. Endurance asks for:

• Your car’s year, make, and model
• Vehicle mileage
• Your name, phone number, and email
• Your ZIP code

Once you submit your information to Endurance for a quote, it might be a few days before you hear back either by phone or email. If you call directly, you should have a free quote within a few minutes.

Depending on your vehicle, you’ll get quote details for plans you are eligible for. Read through the Endurance warranty contract before signing to know what kind of coverage you’re buying. Endurance offers a 30-day money-back guarantee, and you can always request a cancellation for a prorated refund after that point. 

Here are a few examples of extended warranty quotes we received from Endurance:

The company offers deductible options of $0, $50, $100, and $200. Choosing a higher deductible will lower your overall cost and vice versa. You can pay for an Endurance warranty plan over 12, 18, or 24 months, which gives you good options for monthly payments. 

Endurance auto warranties are designed to fit your personal situation, so there aren’t set prices for each plan. To get an exact price, you’ll need to get a quote. 

Factors That Affect The Cost Of An Endurance Warranty

When you purchase an Endurance extended warranty, there are a few factors the company considers when deciding the price for your vehicle service contract.

These include:

• Your car’s make, model, and mileage
• Level of coverage
• Deductible amount

Drivers with higher deductibles tend to pay lower rates. However, if their vehicle breaks down, they end up paying more out of pocket for needed repairs.

Endurance warranties cover your vehicle after a mechanical breakdown. Contracts range from basic powertrain protection for your car’s essential systems to exclusionary, bumper-to-bumper coverage. Instead of paying for repairs out-of-pocket, you pay a monthly rate and a small deductible when covered repairs are needed.

Endurance covers specific breakdowns that are outlined in each contract. Its highest coverage level covers anything except a list of exclusions, while other plans only cover the exact parts written. It’s important to read through the contract and understand what is and isn’t covered.

What To Know Before You Buy An Endurance Warranty

Before you buy an extended warranty from Endurance, consider the type of vehicle you have and what you spend or expect to spend on repairs. Then, compare that cost with the cost of a warranty plan. Financially, warranties may make more sense for cars that have a higher average repair cost. That said, many people appreciate the peace of mind of a warranty no matter the type of car.

It’s important to keep up with the manufacturer’s recommended maintenance schedule including oil changes. Endurance will inquire about your service records when you file a claim and can deny a claim if you haven’t done regular maintenance.

Endurance Warranty Claims

When you have a mechanical breakdown, call Endurance’s roadside assistance number and have your car towed to any repair facility licensed by the National Institute for Automotive Service Excellence (ASE^®) or any dealership. There are over 30,000 ASE-Certified^® shops across the United States. 

You’ll then give the repair shop Endurance’s contact information. Endurance will pay the shop directly for any covered repair, minus your deductible. Since the company pays the repair shop directly, the Endurance warranty claims process is fairly straightforward.

Endurance earns a rating of 4.6 out of 5.0 stars and we award it “Best Coverage in 2023” based on the same categories we use to assess all of the leading aftermarket vehicle service contract providers.

Endurance Warranty Competitors: Other Top Picks

While Endurance is a great choice, you might find a plan you like more with another provider. CARCHEX and CarShield are two other reputable extended car warranty companies that have paid out millions in claims and have many happy customers. Check out the table below to see how these providers stack up with Protect My Car and autopom!, two other well-respected extended auto warranty providers. After that, we’ll offer a few more details on CARCHEX and CarShield.

CARCHEX: 4.4 Stars

CARCHEX provides affordable plans to many drivers and is a great choice for people with older vehicles. CARCHEX can cover cars up to 250,000 miles, which makes it a good option for an extended warranty for cars over 100k miles. It’s endorsed by industry leaders like Kelley Blue Book and CARFAX.

You can read more about the company in our CARCHEX review.

CarShield: 4.5 Stars

CarShield has been in business since 2005 and is the most popular provider we’ve reviewed. Overall, many drivers find cheaper plans through CarShield than through other companies. CarShield offers six protection plans, including plans for specialty vehicles and high-tech components.

Learn more about the provider in our CarShield review.

Below are some common frequently asked questions about Endurance extended auto warranties:

Our review process aims to deliver consistent and unbiased assessments of extended auto warranty providers. While there are multiple qualities that make a warranty company successful, our review team focuses on those we believe are the most important for consumers:

• Reputation: It’s important that an extended car warranty company is able to meet its claims obligations. Companies with a strong rating from the Better Business Bureau (BBB) score well in this category. Established providers with an extensive history of reliable service also receive positive marks.

• Coverage: Our team of experts looks at the number of extended warranty plans available, as well as term limits, exclusions, and added benefits like roadside assistance. Ratings also take into account the availability of maintenance coverage.

• Cost: Cost can be difficult to compare between providers because so many factors impact vehicle service contract pricing. To determine our cost score, we perform a secret shopper analysis for a variety of vehicles and plans and consider available deductibles.

• Transparency: Our team evaluates the availability and transparency of each company’s contracts, as well as whether each provider offers a money-back guarantee.
• Customer Experience: We listen to real customer sales calls and comb through reviews on sites like the BBB to learn about customer experiences. Warranty companies with a low volume of complaints score well in this area. We also consider the availability of mobile apps and chat features.