Autoplex Review: 2.0 Stars
Autoplex Extended Services is a poor choice for extended vehicle protection. There isn’t much information available on the company’s website, and most reviewers call Autoplex a scam. We do not recommend getting a quote from Autoplex.
About Autoplex Extended Services
According to the Better Business Bureau (BBB), Autoplex Extended Services began in 2009 in Saint Charles, Missouri. There is a website for the business, but there’s very little useful information on it. Autoplex Extended Services sells plans administered by other companies.
They say not to judge a book by its cover. Unfortunately, we’re going to have to judge Autoplex by its website. If you scroll to the bottom, you can see a copyright symbol for the year 2010. We’d imagine the website hasn’t been updated since then. You can only select up to the year 2010 for coverage in the quote form, as well.
Autoplex Extended Services Warranty Coverage
The company offers three different coverage options. Here’s a quick overview:
- Diamond: This plan is similar to a factory warranty. It covers parts on all systems of the car except for wear and tear and maintenance items.
- Platinum: This plan is available for vehicles with up to 100,000 miles. It covers the powertrain (engine, transmission, and drive axle) along with basic electrical, the air conditioning, suspension, steering, high-tech components, the fuel system, alternator, starter, and water pump.
- Gold: This basic plan covers the engine, transmission, drive axle (including all-wheel drive), and turbocharger. It also covers some high-tech and electrical components, plus the air conditioning.
All Autoplex extended warranty contracts have a number of exclusions. Here are a few common examples:
- Regular maintenance
- Wear and tear
- Damage from lack of maintenance
- Damage from accidents or environmental events
- Loss of performance without a breakdown or failure
- Damage to covered parts by non-covered parts and vice versa
- Cosmetic items
- Pre-existing conditions
All contracts from Autoplex Extended Services come with the following:
- 24/7 roadside assistance
- Rental car reimbursement
- Trip interruption reimbursement
According to sample contracts, Autoplex reimburses up to $25 per day for five days for a rental car in the case of a covered repair. It also reimburses up to $75 per day for three days for food and lodging if you have a breakdown more than 100 miles from home.
The sample contracts online are likely from 2010, though, so this information may no longer be accurate. Make sure to look for these details on your own contract if you’re considering Autoplex Extended Services.
Cost Of Autoplex Extended Services
Extended warranty prices are based on your car’s make, model, and mileage. The same type of coverage would likely cost more for a vehicle with higher mileage than it would for a vehicle with lower mileage. That’s because the likelihood of car repairs increases as cars age.
Autoplex Extended Services offers $0, $50, and $100 deductibles. You might have to make a down payment at the start of the contract, as well.
When we called Autoplex, a representative from Motor Vehicle Services answered the phone–which is a related car warranty business. Since we hadn’t received a warranty notice from the company in the mail, the operator wasn’t able to provide us with plan information for our Hyundai Sonata. The operator was polite and helpful on the phone call.
Through our research, we’ve found bumper-to-bumper coverage from top providers costs approximately between $340 and $630 per year of coverage. The average rate is about $484 per year. You can use that to judge how affordable or expensive a plan is the next time you get a quote.
How Autoplex Extended Warranties Work
The only way to get a quote from Autoplex Extended Services is to respond to one of its mailers. If you receive a mailer, Autoplex has already set you up with a customer ID and it knows your vehicle identification number (VIN) and can offer plans.
Drivers can go to any licensed repair shop in the U.S. or Canada for coverage. Autoplex pays repair shops directly, minus your deductible. That means you don’t have to pay upfront and wait around for reimbursement. The company needs to authorize any repair before work can be done.
Drivers can cancel within 30 days for a full refund minus a $50 cancellation fee, and drivers can transfer the contract to a secondary buyer for $50. In either case, you’ll have to sign and submit an odometer statement. Most providers allow transfers because they can boost resale value for the driver.
Autoplex Extended Services Reviews
Autoplex Extended Services has an F rating from the BBB with about 20 complaints and a handful of reviews. All of the reviews give the company’s customer service one star. Most of the reviews are about aggressive warranty notices that pretend to come from a manufacturer. A number of reviews also talk about claims being denied.
Autoplex Extended Services hasn’t made much of a mark online. Many of the top providers we’ve researched have hundreds or thousands of customer reviews, so the lack of Autoplex reviews is concerning. The company’s phone number goes to a business called Motor Vehicle Services, which is based in the same town. Motor Vehicle Services has an F rating from the BBB as well, with about 80 complaints and many one-star reviews.
Usually, it’s difficult to decide if a company is reliable when it has so few reviews. But in this situation, all of the reviews are either formal complaints or negative. Here are a few examples:
“Fake company trying to sell an extended warranty for a truck I own that still has a factory extended warranty to cover through 150,000 miles. I’m at 40,000 now.”
– Phoenix, BBB
“I looked at my bank account and noticed the wrong spelling of the word ‘companie,’ which was a red flag. I immediately called my bank and they told me the company is a scam. They blocked all charges from this company and issued me a new card.”
– Anonymous, BBB
“They did not honor any promise of coverage and wanted to cancel my policy. To top it all off, the phone representative began to argue with me intensely! He began to cut me off, being sarcastic, being smart, and even said ‘who are you to tell me…”
– Raul L., BBB
In contrast to Autoplex Extended Services, the best extended car warranty companies are upfront about coverage and are easy to reach to get a quote. It’s normal for a provider to have both positive and negative reviews, but reputable companies are the ones that address customer concerns in a timely and fair manner.
Top Recommendations For Extended Car Warranties
When shopping for an extended car warranty, it’s a good idea to get multiple quotes from different providers. We’ve reviewed the most popular extended warranty companies in the industry for reputation, coverage, cost, and more, and these were the two providers that came out on top.
Endurance: 4.6 Stars
After comparing multiple companies, our Endurance warranty review found that the company had the Best Coverage overall. Endurance is a direct warranty provider, so you don’t have to deal with a middleman when you file claims. It has been around for about 15 years and offers a range of plans. Plus, all plans come with a free year of Elite Benefits, which provides things like 24/7 roadside assistance and tire repairs/replacements.
Get a free quote from Endurance to see how much you would pay for coverage.
CARCHEX: 4.3 Stars
We found CARCHEX to be the best option for drivers with older vehicles. That’s because the company can cover cars up to 250,000 miles. CARCHEX has been around for more than 20 years and is endorsed by industry leaders like Edmunds.com, CARFAX, and Kelley Blue Book. CARCHEX plans tend to be affordable, and the company has hundreds of positive customer reviews on the BBB and Trustpilot.
Learn more about CARCHEX by getting a free quote for your vehicle.