I think it’s telling that all of us here at Jalopnik were going back-and-forth about whether or not to write up this story of a dealership speeding in a customer’s car, mostly because we’ve seen so many worse videos of dealership abuse. But that’s just us being jaded. Really, it’s worth calling out all these examples…

Even though car buying has changed a lot, there’s still one thing that remains the same: There are a lot of shady characters taking advantage of people. Rarely do these scammers face justice, but the law did manage to catch up with a crooked dealer in Utah, who now has to pay back the money he took in addition to…

Champion Porsche in Florida has made a name for itself as the largest Porsche dealer in the U.S., a reputation secured in part by the sales prowess of its ex-vice president of marketing, Shiraaz Sookralli. But Champion now finds itself at the center of a burgeoning scandal set off by Sookralli, who’s accused by his…

Now that summer is coming to a close and last year’s models have begun shuffling off of dealer lots, a lot of folks are entering the car market hoping to score a deal. While the internet has made car buying easier, there are still some dealers that will say whatever they can to make a sale.

This is a strange story. Fundamentally, it’s the story of two Dallas-area enthusiast car shops: one, a dealer in used performance cars, and the other, a tuner shop. What happened between the two companies started out as a normal enough exchange, but got weird, fast, with one side claiming it was an attempted scam, and…

A few months back, Reagor-Dykes Auto Group was held up as a model example among Ford dealers, having earned an award from the automaker for customer sales and satisfaction. Now, Ford claims the auto dealer chain defaulted on $41 million in financing agreements by falsifying records to obtain extra loans.

Everyone knows you aren’t likely to get top dollar for your trade if you give it to a dealer instead of selling yourself. But what if you think the dealer straight up lied about the value of your car only, to profit from it later? Unfortunately, your options for recourse are limited.

Marci Robin was buying a Fiat 500X from a West Palm Beach, Florida dealership, and was in the final stages of signing all the paperwork, when she was presented with a strange but simple question: was she a robot?

You would hope that after you sign the sales contract that you wouldn’t have to be hassled by the dealer anymore. Unfortunately, some dealers will attempt to pull more money from you by claiming they “overpaid” for your trade-in. This is bunk.

There are all kinds of websites, platforms and startups that are supposed be “disrupting” the whole car buying process, yet every day people end up with bad deals. But the most powerful tool is something buyers have had for a while, and they don’t even have to download it.

This is certainly not the first time we’ve seen dashcam video of dealership techs doing stupid, embarrassing, or disrespectful things to or with customer’s cars, and I suspect it won’t be the last. Daniel Shiekhan took his Mercedes-Benz S63 AMG in for a transmission service to a Toronto-area Mercedes-Benz dealership,…

I know a few good salespeople who would rather lose a sale than put someone in a car that is going to strain the buyer financially. But that level of ethical sales is rare in the industry. There are far too many stores that will do whatever it takes to get you to sign that contract, even it means crushing debt.

It seems that one of the most important pieces of equipment for a dealership’s service manager should know how to use is a telephone. If the service manager at Titan Ford in New South Wales, Australia, was able to properly hang up his telephone-machine, then a pretty colossal mess involving a Focus RS head gasket…

I’ve brokered thousands of car deals and encountered all sorts of reasons why some dealers refuse to email price quotes. A reader recently reached out to me with one of my favorite bullshit excuses, however: dealers who claim emailed prices are illegal.

Well, friends here is yet another topic that I shall file under “things I thought were obvious,” but apparently there are a number of folks who think they have a legal case because a dealer for whatever reason did not sell them a car.

I’ve brokered thousands of deals and have encountered a variety of excuses as to why a car’s price was not competitive, but I’ve have never had a dealer say the automaker made them charge more. If the email I just got is any indication of the norm, the excellent Kia Stinger is getting absolutely screwed by its dealers.

Since 2018 is predicted to be a slower year for car sales, dealers are pulling out all the stops to get you into the showroom. Presidents’ weekend is usually a big time for car buying, but some of these so-called deals don’t really offer the yuuuge savings you would expect.

If you had a bad experience at a car dealership, there often isn’t much you can do. In some cases you can get a lawyer involved, but if you truly think a dealer isn’t operating within the confines of the law, you can report them to the Federal Trade Commission who can investigate and even fine dealers who are in…

I’m all for toy cars. Hell, at least 75 percent of my kid’s Hanukkah haul is toy-car related. And while I know Playmobil makes some very nice toys, and their toy Porsche 911s look especially fun, what with their illuminated headlights, taillights, and even dash instruments! But a Porsche dealership toy? What kid is…

One day last December, Tanisha Coley visited a Kia dealership in Stamford, Connecticut and filled out a computer-based credit application to figure out what kind of car she could afford. Soon after, she left without buying a vehicle, but ended up more than $17,000 in debt anyway.