Playing the role of neither carrier nor broker, uShip connects you with potential transporters who then bid on your auto transport job. It’s a fascinating shipping model that, according to uShip reviews, places control into customers’ hands.

While many view this flexibility as a positive, uShip reviews sometimes reveal overwhelmed individuals who want auto transport companies to take care of the details. If that might be you, check out our full review of the country’s best car shipping companies. If you may be interested in uShip, this review rates the company based on cost, services, reputation, and customer experience.

In This Review:

    uShip Overview

    Since 2004, the uShip marketplace has connected over 6 million clients with car transporters who fit their needs and budgets. The Austin, Texas-based company, a longtime partner of eBay and a regular on the TV program “Shipping Wars.” uShip claims its system is one that increases competition among car shippers while lowering costs for customers.

    Customers who write uShip reviews often praise the provider for the discount car shipping quotes online found through its marketplace, the customizability of its plans, and the ease with which shipments can be tracked. For these reasons and more, we named uShip the Best Shipping Marketplace.

    uShip Pros

    uShip Cons

    Highly customizable plans

    Doesn’t vet carriers

    Lower prices due to competition

    No guaranteed pricing

    Easy shipment tracking

    Hefty service fees

    “Ship with Confidence” guarantee

    uShip Average Costs

    Since uShip allows for an unlimited number of bids on each shipment, prices in the company’s marketplace can vary widely from one bid to the next. Offers for cheap car shipping are usually easy to find, though pricier bids often provide extra assurances of your vehicle’s protection.

    The overall theme, according to uShip reviews, is personal choice. You can generally choose as many or as few benefits as you’d like, since there are countless shipping options available in the uShip marketplace. Expect uShip to meet your budget needs, whether you’re looking for a low-cost delivery or one that includes all the bells and whistles.

    uShip Instant Quotes

    In addition to posting to the shipping marketplace, you can request uShip instant quotes on uShip.com. While some people may prefer to skip the usual uShip bidding process, they’ll find above-average shipping rates when using the instant quote feature. The provider’s top benefits come via the online marketplace, so it may be best to pass on uShip instant quotes.

    However, to give you some idea of instant quote prices, we’ve included a few in the table below. Quoted rates or for an operable vehicle shipping in November.

    Shipping Distance

    Vehicle

    Open/Enclosed Transport

    uShip Instant Quote Estimate

    Denver to Washington, D.C. (1,663 miles)

    2018 Honda CR-V

    Open

    $1,000

    New York City to Los Angeles (2,778 miles)

    2018 Honda CR-V

    Open

    $1,713

    Orlando, Florida to Charlotte, North Carolina (524 miles)

    2018 Honda CR-V

    Open

    $514

    Prices in the table reflect instant quote estimates, so expect considerably lower prices if you let carriers bid on shipping your vehicle in the uShip marketplace. Because uShip does not offer guaranteed pricing, your car shipping costs could unexpectedly increase under the wrong conditions.

    uShip Auto Shipping Cost Factors

    Rates received from uShip could also rise due to a range of outside factors, including:

    • time of year: the summer months and January tend to be more expensive
    • vehicle size: the larger the car, the more expensive it will be to move
    • urgency: the sooner you need the delivery date, the more it will cost
    • transport type: open car transport is cheaper than enclosed car transport
    • distance: coast-to-coast car shipping costs more overall than regional routes but less per mile
    • delivery method: door-to-door shipping is pricier than terminal-to-terminal
    • price of fuel: if fuel prices are higher, expect your car shipment rates to be as well

    Some of the best ways to keep delivery costs down are to send your shipment using open transport and to choose terminal-to-terminal delivery. Leaving a wide-open window for potential delivery dates can also contribute to lower shipping prices.

    uShip Car Shipping Services

    Due to the vast scale of its online marketplace, there’s very little that can’t be delivered through uShip. Though challenging orders lead to increased prices, uShip can generally cover:

    • cars, SUVs, and pickup trucks
    • motorcycles
    • all-terrain vehicles (ATVs)
    • boats, campers, and recreational vehicles (RVs)
    • heavy equipment
    • inoperable vehicles and some bulky household items
    • collector and classic cars
    • open or enclosed transport
    • door-to-door or terminal-to-terminal transport
    • expedited shipping
    • shipping a car to Hawaii, Alaska, and international long-distance delivery locations
    • less-than-truckload (LTL) shipping

    One major advantage mentioned in uShip reviews is its real-time vehicle tracking service, which comes at no extra cost and can be pulled up anytime via the uShip mobile app. Another great feature is the “Ship with Confidence” guarantee, through which uShip offers to pay up to $500 if items in your shipment are damaged, lost, or stolen and you can’t get compensated through the carrier’s insurance company or the optional policy you purchased from uShip.

    Where uShip falls short is in its approval of all car carriers, regardless of customer reviews or shipping standards. Some transporters on the uShip marketplace may offer no cargo insurance whatsoever, so be extremely careful when selecting a carrier.

    uShip Reviews

    uShip reviews are generally impressive, especially considering that its marketplace is open to providers with varying track records. The company holds an A+ rating from the Better Business Bureau (BBB) and gets overall rating of 4.6 stars out of 5.0 from the website’s users. It also has a 4.9-star rating out of 5.0 from more than 3,400 customers on Google reviews.

    According to our own survey which polled over 600 people, uShip is a popular choice for those looking for single-vehicle and enclosed shipping. The most common complaints about uShip regard shippers missing their pickup dates, and poor communication with truck drivers.

    Positive uShip Reviews

    Positive reviews of uShip mention the ease of using uShip’s marketplace, the excellent car tracking services provided, and low overall uShip costs.

    “As a first-time user of uShip I found the process fairly easy. The estimate and listing process was straightforward. I found excellent drivers within one to three days of my listing. The drivers were experienced and friendly. I got up-to-date reports on their status.”

    – Susan G., BBB

    “Well designed and easy to use. Within two days I had multiple bids on my shipment. The shipper I went with was professional and on time–at less than half the price of quotes I received when I directly contacted large providers.”

    – Joe R., BBB

    Negative uShip Reviews

    Less satisfied patrons left uShip reviews mentioning the hassle of dealing with irresponsible carriers and a hands-off approach to conflict resolution.

    “Worst customer service I have ever dealt with. Refuse to take responsibility for the companies that haul for them. Pass the buck seems to be the way.”

    – Mike R., Trustpilot

    “Beware. uShip brokered a delivery job and their service provider took my money without doing the job. uShip has been nothing but unresponsive and unhelpful in getting my full refund.”

    – Dozie A., Trustpilot

    Keep in mind that uShip pairs customers with drivers, so your final experience will depend largely on the mover that books your shipment.

    Bottom Line On uShip: 4.0 Stars

    Though uShip reviews call its bidding and shipping processes somewhat intimidating at first and a few customers report having issues with its carriers, many love the flexibility and savings that make uShip our choice as the Best Shipping Marketplace.

    Overall Star Rating

    4.0

    Reputation

    4.0

    Price

    4.0

    Services

    5.0

    Customer Experience

    3.5

    Top Recommendations For Car Shipping

    Sherpa Auto Transport: 4.0 Stars

    If you’re looking for some of the industry’s highest customer service standards, consider Sherpa Auto Transport. Though its rates are slightly more expensive than those from other providers, few car moving companies can match Sherpa’s customer focus.

    Various Sherpa Auto Transport reviews praise the company’s transparency, even during shipping. Perhaps the top advantage of Sherpa Auto Transport, though, is the Price Lock Promise, which promises that the cost for your shipment won’t increase once a quote has been accepted.

    Montway Auto Transport: 4.5 Stars

    It’s hard to find a better bang for your buck than what’s offered by Montway Auto Transport. Rates from the provider are consistently some of the cheapest around.

    Customers seem happy with Montway Auto Transport overall, giving it a 4.5-star average out of 5.0 from more than 4,800 Google reviews. With a low average price and content customers, Montway Auto Transport earned our recognition as the Best Overall car transporter.

    Learn more about the company in our extensive Montway Auto Transport review.

    Frequently Asked Questions: uShip Reviews

    • Is uShip legit?

      As shown by its BBB accreditation and 4.9-star rating from over 3,400 uShip reviews on Google, uShip is a legit car shipping company. Customers have come to expect a cost-effective uShip marketplace, and the vast majority walk away satisfied.

    • What is the uShip fee?

      While uShip service charges vary based on the shipment, they’re usually under $100. Many uShip reviews criticize the company for its fees, though, believing them to be too high at checkout.

    • How does uShip work?

      Along with basic vehicle details, uShip asks the shipping customer where the car will be heading and what the time frame for delivery is. Then, the customer can either ask for an instant quote or post the details of their shipment in the uShip marketplace to receive bids from trucking carriers.

    • Where does uShip operate?

      Since uShip operates in all 50 states and internationally, most customers will find that uShip can transport their vehicles wherever they need to go.

    • Can you get scammed on uShip?

      While uShip works to make its platform reputable , it’s possible for uShip customers who don’t carefully vet vehicle movers to get scammed. The company doesn’t check whether transportation service providers on the marketplace carry insurance coverage, and you’ll need to check whether each auto shipping company is licensed by the Department of Transportation (DOT) for your own peace of mind.

    • How does the uShip cancellation process work?

      If you need to cancel a uShip order before it’s been picked up, head to the uShip website or uShip app and log into your account. Click “cancel” next to your specific shipment and fill out the following form. While uShip doesn’t charge cancellation fees, uShip reviews mention that your specific shipping provider may.

    How We Rate Auto Shippers

    Our review process aims to deliver consistent and unbiased assessments of car shipping companies. While there are multiple qualities that make an auto transport provider successful, our review team focuses on those we believe are the most important for consumers:

    • cost: Cost can be difficult to compare between providers because so many factors impact auto shipping rates. To determine our cost score, we perform a secret shopper analysis for a variety of vehicles and routes.
    • services: Our team of experts looks at the types of services available, as well as shipping insurance coverage and the ability to guarantee pickup and drop-off dates. Ratings also take into account whether the transport company is a broker or a carrier.
    • reputation: It’s important that a car shipping provider is able to deliver your vehicle in a safe and timely manner. Companies with a strong rating from the Better Business Bureau (BBB) score well in this category. Established providers with a long history of reliable service also receive positive marks.
    • customer Experience: We comb through consumer reviews on sites like the BBB to learn about customer experiences. Car transport companies with a low volume of complaints score well in this area.

    *Data accurate at time of publication.