USAA insurance and banking products are popular among military members and their families. But what do USAA insurance reviews reveal about the company and its claims process?

If you or a family member are an active-duty or retired service member, our review takes a close look at USAA cost, coverage, and reputation to help you decide whether it’s the best choice for you. We’ll also compare USAA to other providers that scored well in our industry-wide review of the best car insurance companies.

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In This Review:

    USAA Rating: 5.0 Out Of 5.0

    We give USAA a 5.0 rating out of 5.0 and recognize it as one of the top insurers in the country. Not only are USAA policies some of the least expensive nationwide, but USAA also boasts excellent customer service and full coverage offerings.

    Just about the only drawback to USAA insurance is that it isn’t available to all drivers. If you aren’t a member of the military, a veteran, or the child or spouse of a USAA member, you won’t be able to purchase USAA insurance.

    Cost

    5.0

    Coverage

    4.5

    Reliability

    5.0

    Claims Service

    5.0

    Overall Rating

    5.0

    About USAA

    Founded: 1922
    Headquarters: San Antonio, TX
    States available: All states
    AM Best financial strength rating: A++

    United Services Automobile Association, more commonly known as USAA, has been providing top-rated insurance coverage to customers for nearly 100 years and is known for its high customer satisfaction–which is backed up by scores of positive USAA insurance reviews from customers. The company’s insurance products are available in every state for those who qualify for membership.

    Insurance products offered through USAA include:

    • Auto insurance
    • Boat insurance
    • Motorhome insurance
    • Renters insurance
    • Homeowners insurance
    • Life insurance
    • Dental insurance
    • Medical insurance
    • Pet insurance
    • Business insurance

    USAA Car Insurance Cost And Discounts

    According to our cost research, USAA is one of the cheapest car insurance options for most drivers, a finding supported by many USAA insurance reviews. There is no single cheapest provider for every driver, however. Car insurance rates are highly personalized and are determined based on:

    • Age
    • Gender
    • Location
    • Driving record
    • Credit score
    • Marital status
    • Vehicle type

    The table below shows rate estimates for a USAA policy for a 35-year-old married driver who has a good credit score and clean driving history. It’s important to note that these are estimates and the rates you receive may vary.

    State

    Annual Rate Estimate

    State

    Annual Rate Estimate

    Alabama

    $770

    Alaska

    $856

    Arizona

    $1,202

    Arkansas

    $838

    California

    $1,323

    Colorado

    $1,031

    Connecticut

    $1,152

    Delaware

    $1,073

    District of Columbia

    $768

    Florida

    $3,490

    Georgia

    $1,054

    Hawaii

    $1,017

    Idaho

    $634

    Illinois

    $1,192

    Indiana

    $668

    Kansas

    $745

    Kentucky

    $1,089

    Louisiana

    $1,659

    Maine

    $638

    Maryland

    $813

    Massachusetts

    $1,650

    Michigan

    $1,737

    Minnesota

    $905

    Mississippi

    $791

    Missouri

    $691

    Montana

    $788

    Nebraska

    $962

    Nevada

    $1,303

    New Hampshire

    $628

    New Mexico

    $835

    New York

    $2,146

    North Dakota

    $651

    Ohio

    $635

    Oklahoma

    $857

    Oregon

    $954

    Pennsylvania

    $1,430

    Rhode Island

    $1,016

    South Carolina

    $980

    South Dakota

    $1,049

    Tennessee

    $725

    Texas

    $1,370

    Utah

    $841

    Vermont

    $651

    Virginia

    $751

    Washington

    $736

    West Virginia

    $875

    Wisconsin

    $584

    Wyoming

    $810

    *Cost information not available for USAA auto insurance in North Carolina, Iowa, or New Jersey.

    USAA generally offers especially low rates for good drivers. Our nationwide annual rate estimates show USAA as having the cheapest average coverage for those with a clean driving record (no recent accidents or DUIs).

    Cheapest Car Insurance Estimates For Good Drivers

    Car Insurance Company

    Annual Rate Estimate

    USAA

    $1,013

    State Farm

    $1,339

    Geico

    $1,352

    Progressive

    $1,397

    Nationwide

    $1,533

    Cheapest Car Insurance Estimates For Drivers With Poor Credit

    Car Insurance Company

    Annual Rate Estimate

    USAA

    $1,807

    Geico

    $2,077

    Nationwide

    $2,227

    Progressive

    $2,514

    State Farm

    $3,616

    Allstate 

    $3,765

    Cheapest Car Insurance Estimates For Young Drivers

    Car Insurance Company

    Annual Rate Estimate

    USAA

    $1,422

    Geico

    $1,627

    State Farm

    $1,765

    Progressive

    $2,029

    Nationwide

    $2,293

    Allstate

    $2,959

    USAA Car Insurance Discounts

    One way that customers save money on insurance is through discounts. Every insurer has its own set of discount offers, and finding a provider that offers valuable discounts for which you are eligible can greatly reduce overall car insurance costs. USAA discount offers include:

    Good Student Discount

    Offered to full-time students with good grades

    Safe Driver Discount

    Available for drivers with a clean driving record for 5 or more years

    Garage Discount

    Available for customers who garage (regularly park) their vehicle at a military installation–applies to comprehensive coverage policies

    Defensive Driving Discount

    Offered to drivers who complete an approved defensive driving course

    Driver’s Ed Discount

    Available to drivers under 21 who complete a driver training course

    Bundling Discount

    Provides premium discounts for policyholders who also have USAA property insurance products, such as USAA home insurance or renters insurance

    Multi-Vehicle Discount

    Provides discounts for those who insure more than one car with USAA

    New Vehicle Discount

    Available for vehicles that are no more than 3 years old

    Anti-Theft Discount

    Provides a comprehensive insurance discount for vehicles with anti-theft devices installed

    Storage Discount

    USAA offers up to a 60% discount on premiums to service members who keep their cars in vehicle storage on a military base while deployed

    Loyalty Discount

    A discount for customers with a parent who has a policy with USAA

    The best way to get an idea of how much a policy with USAA would cost you is to reach out for your own personalized car insurance quote. USAA insurance reviews often mention how simple and straightforward the quote process is.

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    USAA Auto Insurance Coverage

    USAA offers the six standard types of car insurance, which include:

    Liability

    Bodily injury (BI) liability insurance covers the medical expenses for other drivers and their passengers after an accident where you are at fault. Property damage (PD) liability coverage pays for damages to other drivers’ vehicles following an at-fault accident.

    Collision

    Collision insurance pays for damages that occur while your car is moving, either with another vehicle or a road hazard, or if you flip your vehicle.

    Comprehensive

    Comprehensive insurance pays for damages to your own vehicle that are caused by animals or natural disasters. It also pays to repair or replace your vehicle if it is stolen or vandalized.

    Medical Payments

    Medical payments (MedPay) covers medical bills for you and your passengers after an accident.

    Personal Injury Protection

    Personal injury protection (PIP) pays the medical bills for you and your passengers after an accident. PIP may also pay for other expenses such as lost wages.

    Uninsured/Underinsured Motorist

    Uninsured/Underinsured motorist coverage pays for damages to your vehicle if you are hit by another driver who does not have insurance or does not have enough insurance to fully pay for the cost of damages.

    In addition to standard coverage, USAA offers the following coverage options:

    Roadside Assistance

    Provides services for towing, lockouts, winching, and fluid delivery

    Rental Reimbursement

    Pays for a rental car while your vehicle is in the shop for covered repairs

    Car Replacement Assistance

    If your vehicle is a total loss, pays an additional 20% over the car’s actual cash value

    Accident Forgiveness

    Can be purchased or is provided free after you’ve gone accident-free for five years and guarantees your insurance premium won’t rise after an accident

    Rideshare Insurance

    Helpful if you use your vehicle for a rideshare service like Uber or Lyft

    Roadside assistance and rental reimbursement are standard add-on offerings among insurers. Car replacement assistance (CRA) policies are less common but useful to ensure you can replace your vehicle with the newest model if it is totaled. A CRA policy is especially valuable to those who drive a lot–and may quickly depreciate the value of their vehicle.

    USAA Usage-Based Insurance

    The USAA usage-based program is called SafePilotTM and is currently available in every state except for the following:

    • California
    • Connecticut
    • Delaware
    • Hawaii
    • Illinois
    • Indiana
    • Massachusetts
    • New Hampshire
    • New Jersey
    • New York
    • North Carolina
    • Vermont

    SafePilot monitors your driving habits through a mobile app and can provide savings of up to 30% on your policy bill. Premium reductions are offered to those who avoid driving at night, brake gently, and maintain a low annual mileage.

    The SafePilot app has a 3.7 out of 5.0-star rating on Google Play. Several reviewers note that the app has trouble tracking driving data and often doesn’t work. The app is better reviewed in the App Store where it has a rating of 4.3 out of 5.0 and appears to be working well for most users.

    How To Cancel USAA Auto Insurance

    Policyholders can request to cancel their USAA auto insurance policy through their online account, by mail, or by speaking with a customer service representative at 1-800-531-8722. You can arrange to have your policy canceled immediately or at a later date. You will need your name, address, date of birth, and policy information when making a cancellation request. 

    If you paid for your insurance policy up front, USAA will prorate the unused portion. The insurer does not impose any cancellation or early termination fees. 

    USAA Mobile App

    USAA auto insurance policies can be managed through the USAA mobile app, which can also be used to pay your bills and file claims. The USAA insurance app has a 4.5 out of 5.0-star rating on Google Play and a 4.8 out of 5.0-star rating on the App Store. These are high scores and indicate that the app works well with few issues.

    USAA Insurance Reviews

    Better Business Bureau (BBB) rating: A+
    BBB complaints in the past three years: 1,686
    2021 J.D. Power auto claims satisfaction index: 909 / 1,000

    While there have been several complaints regarding USAA roadside assistance, overall the insurer fields a relatively low volume of negative feedback. On the BBB website, USAA has received just under 1,700 complaints in the past three years. This is an extraordinarily low number for a company of its size. Given that there are nearly 12.5 million USAA members, this represents less than one percent of total customers.

    However, this seems to conflict with reporting by the National Association of Insurance Commissioners (NAIC). USAA’s NAIC complaint index is 1.90, meaning the company saw 1.90 times more complaints than the national average.

    While USAA is not eligible to rank in the J.D. Power satisfaction surveys due to its eligibility requirements, it is scored and often receives the highest customer satisfaction ratings in most regions.

    Positive USAA Insurance Reviews

    Many reviewers on the BBB report that USAA claims service is quick and efficient.

    “I’ve been in several accidents and [USAA has] taken care of me and had an awesome body shop do the work. It was nearly hands-off on my end; I just came back to pick up the car when it was repaired.”

    – Frank A. via BBB

    “My car was totaled [on] 8/8/19. USAA responded immediately at the scene and an hour later I had solutions. Their adjuster was available within 12 hours and paperwork [was] filed [the] same day.”

    – Elizabeth C. via BBB

    Negative USAA Insurance Reviews

    There are some reports of poor claims service with USAA, including customers who were displeased with their valuation.

    “The valuation they were willing to pay us for the total loss of our truck is woefully low.”

    – via BBB

    “My accident took place May 8, 2021. It is June 28, 2021 and my car is still in the shop due to the negligence of USAA claim adjusters and supplement department. My car has already been repaired but the body shop will not release my car until the second supplement is approved by USAA.”

    – Shakita J. via BBB

    Negative experiences seem to be the exception. Based on the low volume of complaints and high scores in industry surveys, USAA has one of the superior customer reputations among insurers.

    Other Recommendations For Car Insurance

    If you aren’t a service member or part of a military family, or you want to compare other car insurance options, you can request personalized car insurance quotes from several of our other top-recommended insurers. It’s generally a good idea to compare rates from several providers when shopping for car insurance.

    Compare car insurance rates
    Answer a few simple questions to save money on your policy

    Geico: Best Overall Provider

    Geico is the only other insurer we awarded a full 5.0 out of 5.0 stars. While the company isn’t perfect, we named it the Best Overall Provider in the U.S. because it offers comprehensive coverage options and reliable claims service. It’s also available to most drivers.

    Geico is rated A++ for financial strength by AM Best and has a long history of meeting customer claims obligations. Premium rates are low and may be the cheapest option for many drivers–especially for good drivers, young drivers, and drivers with poor credit.

    Read our Geico insurance review for more information on this provider, such as our state cost estimates, discount options, and customer reputation.

    Progressive: Best Usage-Based Insurance

    Progressive is one of the largest insurers in the country, and it offers low auto insurance rates for drivers with recent traffic violations or DUIs in particular. The provider offers full coverage car insurance plus a number of valuable add-on options.

    We recognized Progressive for having the Best Usage-Based Insurance because of its Snapshot® program, which makes the provider a great option for those who don’t drive very often or those with excellent driving habits. The Snapshot app is well reviewed on both Google Play and the App Store.

    Learn more by reading our full Progressive insurance review, where we list Progressive cost estimates and explain the provider’s coverage and discount options.

    Frequently Asked Questions

    • Is USAA the cheapest auto insurance?

      USAA has the cheapest auto insurance for many drivers, and our quote research indicates that it is the cheapest insurer on average. However, individual rates vary depending on a number of factors, so the only way to find the cheapest insurance for your vehicle is to compare personalized quotes.

    • Does USAA pay claims well?

      USAA insurance reviews indicate that the company reliably pays customer claims. While some have complained about USAA claims service on the BBB website, the volume of complaints is exceptionally low for a company of USAA’s size.

    • How much is USAA car insurance per month?

      USAA monthly premiums can range anywhere from $20 a month to hundreds of dollars a month. Your rates will depend on the policy you choose as well as personal details such as your age, gender, driving history, and more.

    • Can anyone join USAA?

      Not everyone can join USAA. USAA membership is only available to members of the U.S. armed services, veterans, or those who have either a parent or spouse who is a USAA customer.

    • Can you pay USAA car insurance monthly?

      Yes, you can sign up for monthly payments for your USAA car insurance. However, you can receive policy discounts if you pay your premium up front and in full. Setting up automatic payments will also reduce your overall insurance bill.

    • What are USAA auto insurance payment options?

      Your USAA auto insurance bill can be paid with a checking or savings account. You also have the option to pay with MasterCard, Visa, or American Express. You can pay your bill online, over the phone, or through mail.

    How We Rate Insurers

    Our auto insurance review process aims to deliver consistent and unbiased assessments of car insurance providers. While there are multiple qualities that make a car insurance company successful, our review team focuses on those we believe are the most important for consumers:

    • Cost: Cost can be difficult to compare between insurers because so many factors impact annual premiums. The cheapest insurer for one driver may not be the cheapest for another. To determine our cost score, we look at insurance rate estimates generated by Quadrant Information Services, discount opportunities, and consumer reports.
    • Coverage: To determine our coverage score, we look at the number of coverage options available as well as coverage limits and deductible options. Our ratings also take into account additional services and benefits like roadside assistance.
    • Reliability: It’s important that an auto insurer is able to meet its claims obligations. Companies with a strong financial strength rating from AM Best score best in this category. Established insurers with a long history of reliable service also receive positive marks.
    • Service: We comb through customer reviews on sites like the BBB to learn about customer experiences. Insurers with a low volume of complaints score well in this area. We also consider the claims process, giving higher ratings to car insurance providers that offer easy-to-use claims apps.

    *Data accurate at time of publication.