Safelite AutoGlass® offers glass repair and replacement services across the U.S., but is it the best option for your job? We analyze Safelite reviews from customers along with the company’s reputation and pricing to find out.

In This Review:

    About Safelite AutoGlass

    Founded in 1947, Safelite AutoGlass is the largest vehicle glass service in the country, serving drivers in all 50 states. Today, the company offers glass repairs and replacements through over 720 Safelite repair facilities and over 7,900 mobile repair shops.

    Safelite AutoGlass Pros

    Safelite AutoGlass Cons

    Coverage across all 50 states

    Mixed customer service reviews depending on location

    In-store and mobile services

    Mobile service isn’t available for all situations

    Choice between manufacturer glass or equivalent product

    Next-day appointments aren’t always available

    Additional services include power window motor repair

    The Columbus, Ohio, company is known for its mobile service that can come and give you a new windshield while you’re at work or home. You can get mobile service for most situations, but some repairs or replacements may require you to visit an actual Safelite shop.

    Safelite has an A+ rating from the Better Business Bureau (BBB) with accreditation. However, Safelite reviews online are mixed depending on the business location. According to Safelite’s own website, it has a 4.7 out of 5.0-star rating from over 700,000 reviews.

    However, Safelite reviews on the BBB give it a 1.25 out of 5-star rating, and reviews on Trustpilot give it a 1.9-star rating. Individual stores have different ratings on review sites, with some receiving high scores and others receiving low scores.

    Safelite Auto Glass Services

    Safelite AutoGlass services include:

    • Windshield repairs and replacements
    • Back glass replacements
    • Side window replacements (including quarter panel windows and vent glass)
    • Power window repairs
    • Safety system recalibration

    The company can also submit insurance claims for glass coverage.

    The difference between a repair or replacement is about a dollar, figuratively speaking. The rule of thumb is that a crack larger than a dollar bill will require the windshield to be replaced. For smaller cracks and chips, Safelite can use specialized resin and UV lights to repair the windshield. Damaged back and side windows can only be replaced.

    According to some online Safelite reviews, Safelite’s mobile technicians can get behind schedule during the day. If it’s important for you to have the work completed by a certain time, you can pay a small fee to make sure you are the first stop on your technician’s route for the day.

    Safelite recommends that you don’t drive your car for at least one hour after the technician completes the glasswork. Keep this in mind when you schedule your appointment.

    How Safelite Works

    First, get a quote by telling Safelite about your vehicle and the glass damage. Next, choose whether you’ll pay for it yourself or work through your insurance company. Finally, schedule your car for dropoff at a Safelite store or schedule mobile service.

    Here’s a more in-depth look at Safelite AutoGlass service:

    • Go to Safelite’s quote form on the website.
    • Enter your car’s vehicle identification number (VIN) or the year, make, model, and style of the vehicle.
    • Choose the location and severity of the damage. If you aren’t sure what to select, you can upload a photo for a technician to review before the appointment.
    • Choose to pay for the service yourself or work with your insurance company. If you choose to pay for the repair yourself, you’ll see a quote for the glass service.
    • Choose whether to take your car to a Safelite store or use the mobile service.
    • Choose a date and time for the service. For mobile service, you can pay an extra EarlyBird fee to be the technician’s first stop of the day. According to the quotes we received from Safelite, it takes about 45 minutes for the company to repair a chip in the windshield and up to three hours to replace an entire windshield.

    If you choose to work with your insurance company, Safelite can submit a claim to your insurer. Just choose your provider, enter your policy number, and provide information on how the damage occurred. Safelite will verify your coverage and then you can schedule an appointment.

    Since there are quite a few steps involved, Safelite lets you save your progress and come back later by entering a phone or email address.

    Safelite Added Benefits

    Safelite offers a lifetime warranty on all glass replacements, which covers defects in material or workmanship. Safelite asks that drivers report warranty issues within 30 days of noticing a problem. For example, if you notice the new car window is wavy and slightly obscures your vision after installation, Safelite will cover a replacement.

    The warranty does not cover damage beyond the defective glass. So, if you get a cracked windshield or rock chip from a road hazard, that wouldn’t be covered under warranty.

    Safelite also outlines a few more benefits as part of the Safelite Advantage:

    • Stronger repairs with GlassHealerTM resin technology
    • Precise windshield installation with TrueSeal® technology
    • Warranty coverage at over 7,900 MobileGlassShopsTM and stores in 50 states
    • Know who to expect with a Technician Profile email prior to mobile service
    • Book appointments 24/7 online

    Wondering what happens to your cracked windshield after you get it replaced? Safelite recycles windshields through glass companies that turn them into fiberglass insulation and carpet backing. Safelite has recycled 6.1 million windshields since 2012.

    Cost Of Safelite

    The cost of Safelite’s services ranges from $130 for a single chip repair to about $300 to $500 for standard windshield replacements. If your car has advanced safety features like cameras connected to the windshield, Safelite will need to recalibrate those. This type of windshield replacement can cost $800 to $1,000 or more.

    Mobile services cost slightly more than visiting a shop as well. Generally, you’ll pay $15 to $30 more for a mobile appointment.

    To get accurate estimates for this Safelight review, we reached out to the company for quotes for a few vehicles:

    Safelite Service

    2015 Honda Civic

    Glass Cost

    2018 Audi A6

    Glass Cost

    2019 Ford F-150

    Glass Cost

    Repair 1 chip in windshield




    Repair 2 chips in windshield




    Repair 3 chips in windshield




    Replace standard front windshield




    Replace front windshield and

    recalibrate advanced safety features




    Replace back glass




    Replace driver front window




    You can see that glass replacement prices vary by vehicle fairly significantly, but the cost to fix a chipped windshield doesn’t. Generally speaking, Safelite costs about the same or a bit more than glass services from other providers. While it might not be the cheapest option in some cases, it’s often the most convenient.

    Be aware that repair and replacement services are different, so you can’t schedule a windshield repair and a door window replacement for the same appointment time. Also, if your vehicle requires recalibration of advanced safety features, you need to bring it to a Safelite AutoGlass shop so the technicians can do that in a controlled environment.

    Does Insurance Cover Broken Glass?

    If you have comprehensive car insurance coverage, it will cover the cost of your windshield repair or replacement, minus your deductible. Florida, Kentucky, and South Carolina offer “free windshield replacement,” which means you don’t have to pay a deductible, but you still need to have comprehensive coverage.

    In some states, you can get separate glass coverage without a deductible. States in which this is offered include:

    • Arizona
    • Connecticut
    • Massachusetts
    • Minnesota
    • New York

    Safelite Reviews

    As mentioned above, Safelite reviews give different scores to different stores around the country. Safelite’s own site displays over 700,000 reviews that give it a 4.7-star rating overall, but it scores 1.25 stars on the BBB and 1.9 on Trustpilot.

    That said, there are about 500 reviews on the BBB and Trustpilot combined, so these negative scores represent the views of just a small fraction of overall customers.

    Positive Safelite Reviews

    “The Safelite branch In Eastgate, Ohio, did a wonderful job. They were extremely accommodating. They were professional and did an excellent job. For a second, It reminded me of when businesses actually cared about their customers.”

    – Jorda R., BBB

    “My Safelite technician was wonderful! He was able to be flexible with my schedule and he was very quick and efficient in replacing my windshield. His communication skills were also outstanding. My windshield looks amazing!

    Rebecca A., BBB

    Negative Safelite Reviews

    “I had an appointment between 8 a.m. and 5 p.m. No communication all day. I had a missed call at 4:37 p.m. with no voicemail. The appointment was canceled and rescheduled for 12, yes, 12 days later!”

    – Sebastien M., BBB

    “I have been stuck waiting for a month for this company to pay my provider. I finally paid over $1,300 out of pocket to avoid losing thousands more because I’m stuck here until my shop gets paid.”

    – Joe H., BBB

    Bottom Line On Safelite AutoGlass: 4.5 Stars

    After a thorough Safelite review, we rate the company 4.5 out of 5.0 stars overall. Safelite has a strong reputation as a nationwide auto glass company, and its mobile service makes repairs convenient. Pricing is transparent, and customer service is reliable in most cases.

    Frequently Asked Questions