RoadRunner Auto Transport Reviews

Our team of experts evaluated the best car shipping companies in the industry based on reputation, costs, services, and customer experience. Find out how RoadRunner Auto Transport compares to other leading providers in our in-depth review. We recommend getting free quotes from top-recommended providers to get an idea of what you may pay for car shipping.

Our review team gives RoadRunner Auto Transport a rating of 3.9 stars out of 5.0 based on its wide range of car shipping services and affordable average rates. With additional benefits like 24/7 real-time tracking and shipping to Hawaii and Alaska, RoadRunner can be a smart choice to ship your vehicle.

While the company has a number of negative customer reviews, keep in mind that these only represent a small percentage of RoadRunner Auto Transport’s customer base.

Is RoadRunner Auto Transport Legit?

Yes, RoadRunner Auto Transport is legit. It is a fully licensed and insured broker headquartered in Bethpage, N.Y. Car shipping brokers connect customers with auto carriers in their network and negotiate shipping prices. RoadRunner Auto Transport works with more than 14,000 carriers across the nation.

In addition to standard cars and trucks, RoadRunner Auto Transport ships non-standard vehicles such as recreational vehicles (RVs) and boats. The company also provides open and enclosed shipping services, as well as door-to-door delivery, real-time tracking, and car shipping to destinations outside the U.S. mainland, such as Alaska, Hawaii, Puerto Rico, and other locations in the Caribbean.

With its wide range of services and affordable rates, RoadRunner Auto Transport is one of the leading auto shipping brokers in the industry. But with so many car shipping companies, is RoadRunner Auto Transport the right choice for your needs?

Here are some positive and negative reviews of RoadRunner Auto Transport from customers.

RoadRunner Auto Transport BBB

RoadRunner Auto Transport reviews suggest that the company doesn’t have the best industry reputation or customer support. It holds a D+ rating from the Better Business Bureau (BBB), with an average customer review score of 1.9 out of 5.0 stars on the site. On Trustpilot, the provider has an average customer rating of 2.3 out of 5.0 stars, though this is based on only six reviews.

Positive RoadRunner Auto Transport Reviews

“I was very pleased with RoadRunner’s service. The time frame for assigning my shipment was adequate. The transport driver, Mike, delivered ahead of schedule and was very professional and courteous. I would highly recommend RoadRunner for any transportation needs.”
– Dennis K. via BBB

“RoadRunner made shipping my car from Seattle, Wash., to Durham, N.C., easy and affordable. I called all of the top rated transportation companies and RoadRunner Auto Transport had the best prices and their customer service was professional and courteous.”
– Konnie N. via BBB

RoadRunner Auto Transport Complaints

“Terrible customer service and the worst call experience ever. I decided not to go with them.”
– Mike M. via Trustpilot

“They are not responsive to calls and don’t return calls. They are unreliable and unprofessional. They are not true to their word about when you can transport your vehicle.”
– Ashley M. via BBB

Compared to competitors, RoadRunner Auto Transport offers very reasonable car shipping costs. Our team received sample quotes from the company for an operable 2016 Toyota Corolla traveling more than 350 miles and an operable 2017 Honda Accord traveling more than 450 miles, and the costs ranged from about $500 to $1,200 per shipment.

Here are a few sample prices we received from RoadRunner Auto Transport:

There are several key factors that influence the cost of shipping a car with RoadRunner Auto Transport, including:

• Time of year: Shipping costs are generally higher during the summer and January.
• Vehicle size: For larger vehicles, shipping is more expensive.
• Urgency: Generally, the earlier your delivery date, the more shipping will cost.
• Transport type: Using open transport is cheaper than using enclosed transport.
• Distance: Cross-country shipments are more expensive overall but cost less per mile than shorter trips.
• Delivery method: Compared to terminal-to-terminal shipping, door-to-door delivery is more expensive.
• Price of fuel: If fuel increases in price, car shipping prices may go up as well.

RoadRunner Auto Transport provides shipping services to car owners in every state. The services the provider offers include:

• Open vehicle transport: This is one of the most common and affordable methods for shipping vehicles. It leaves your vehicle exposed to the elements and road debris during transport.
• Enclosed vehicle transport: Your vehicle is transported in a shipping container or enclosed trailer to protect it during transit. Although enclosed transport costs more than open transport, it’s the best choice for shipping luxury and classic cars.
• Door-to-door delivery: Your vehicle is picked up and dropped off as close to your home as possible with RoadRunner Auto Transport‘s door-to-door service.
• Seasonal vehicle shipping: People who move to seasonal residences often prefer to ship their vehicles to those destinations.
• Military vehicle shipping: RoadRunner has the experience and personnel to handle your privately owned vehicle (POV) shipment properly for the relocation process.

We rated RoadRunner 3.9 Stars. While they don’t have the highest reputation, they make up for it with their world class shipping services. If you are not convinced on this provider, check out some of their competitors.

RoadRunner Auto Transport Competitors: Top Picks

Comparing quotes from a few auto transport companies is the best way to find cheap car shipping. As you explore your options, we recommend getting quotes from two top-rated providers: Easy Auto Ship and Sherpa Auto Transport.

Easy Auto Ship: 4.5 Stars

With Easy Auto Ship, you’ll find dependable auto transport services at a secure and affordable cost. Customers can ship vehicles to and from any location, both domestically and abroad. With an excellent industry reputation, Easy Auto Ship consistently receives praise from customers for its easy shipping process, affordability, and guaranteed quotes.

Easy Auto Ship transports motorcycles, RVs, boats, golf carts, and more in addition to standard vehicles. The provider also offers open and enclosed transport, multi-car shipping, and door-to-door vehicle shipping.

Learn more in our comprehensive Easy Auto Ship review.

Sherpa Auto Transport: 4.5 Stars

Sherpa Auto Transport has maintained an exemplary level of reliability, customer service, and quality since it was founded in 2017. The company keeps customers informed throughout the transportation process so they can feel confident that their vehicles are safe and in good care.

In our review, we named Sherpa Auto Transport Best for Locked-In Rates. With Sherpa’s Price Lock Promise, you can be sure the price you’re quoted will not increase during shipping, which is an uncommon benefit in the auto shipping industry.

For more information about the provider, check out our Sherpa Auto Transport review.

RoadRunner Auto Transport: FAQ

Below are some frequently asked questions about RoadRunner:

How We Rate Auto Shippers

Our review process aims to deliver consistent and unbiased assessments of car shipping companies. While there are multiple qualities that make an auto transport provider successful, our review team focuses on those we believe are the most important for consumers:

• Cost: Cost can be difficult to compare between providers because so many factors impact auto shipping rates. To determine our cost score, we perform a secret shopper analysis for a variety of vehicles and routes.

• Services: Our team of experts looks at the types of services available, as well as insurance coverage and the ability to guarantee pickup and drop-off dates. Ratings also take into account whether the transport company is a broker or a carrier.

• Reputation: It’s important that a car shipping provider is able to deliver your vehicle in a safe and timely manner. Companies with a strong rating from the BBB score well in this category. Established providers with a long history of reliable service also receive positive marks.

• Customer Experience: We comb through consumer reviews on sites like the BBB to learn about customer experiences. Car transport companies with a low volume of complaints score well in this area.

*Data accurate at time of publication.