Movewheels Auto Transport offers a huge selection of vehicle transport options and transparent pricing. But customer complaints and other concerns about the company gave our review team pause.
Movewheels Auto Transport has been in business since 2009 when it began transporting vehicles under a different name. Today, the company has more than 200 industry partnerships and ships cars around the world. It also offers shipping options for many different kinds of vehicles.
In this article, we’ll take an in-depth look at the car shipper’s rates, services, ratings, and reviews to find out whether it’s a good choice for moving your vehicle. Then we’ll see how the auto shipper compares to the market’s highest-rated car shipping companies.
Movewheels Reviews
Movewheels Auto Transport does a lot of things we wish we’d see more of in the industry, like tiered pricing and posting rates online. If it delivered on all of these services, the company could have been near the top of our list. But multiple BBB warnings, an F rating from the agency, and many serious customer complaints means we cannot rate Movewheels Auto Transport highly.
Reputation |
1.0 |
|---|---|
Price |
2.8 |
Services |
4.3 |
Customer Experience |
1.6 |
Overall Rating |
2.5 |
Movewheels Auto Transport BBB
Unfortunately, those years of experience haven’t translated into a positive reputation. In addition to an F rating from the Better Business Bureau (BBB), Movewheels Auto Transport has three warnings from the agency for various issues.
Even more concerning is that the BBB has issued three separate alerts for the company. One relates to a pattern of complaints that the company “employs bait and switch tactics to engage consumers in auto transportation contracts.” Another alert asserts that Movewheels Auto Transport offers monetary incentives in exchange for positive reviews. The final alert states the company’s business address is actually the location of a mail forwarding agency.
Based on that information and the fact that a large number of reviews have come in for the company over a very short period of time, we do not think customer reviews online are a reliable source of information about the company. Movewheels may have genuine positive reviews from customers, but it’s not easy to tell which are which.
Movewheels Auto Transport Shipping Cost
Movewheels Auto Transport offers four different levels of service on its website at four different price levels. Here are the different service categories:
Flexible |
Recommended |
Expedited |
Enclosed |
|---|---|---|---|
$ |
$$ |
$$$ |
$$$$ |
7-day pickup window |
4-day pickup window |
Same-day pickup |
Any day pickup |
Open carrier |
Open carrier |
Open carrier |
Enclosed container |
$100,000 insurance included |
$100,000 insurance included |
$100,000 insurance included |
$250,000 insurance included |
Include up to 100 pounds of personal items |
Include up to 100 pounds of personal items |
Include up to 100 pounds of personal items |
Include up to 200 pounds of personal items |
Movewheels posts sample rates clearly on its website. The company also posts brief details and costs of active orders for reference. However, you’ll still need to submit your personal information to get a quote on your shipping options.
Thankfully, the company’s quote tool is very easy to use. You need to provide a phone number and email address, but the tool returns instant results without having to wait for a phone call or an email. We requested a quote to ship a 2018 Subaru Impreza in drivable condition from New York City to San Francisco–a distance of 2,906 miles. We received four estimates based on Movewheels’ different levels of service:
- Flexible: $1,182
- Recommended: $1,418
- Expedited: $1,772
- Enclosed: $2,067
These rates are average for the car shipping industry based on our secret shopping data. However, the website does mention that these are just estimates and are subject to change. Based on Movewheels Auto Transport reviews we saw, that has been the case for some customers.
Car Shipping Cost Factors
It’s important to note that variable rates are normal for this industry. The main reason is that car shippers use a number of factors to figure out your rates. Here are the most common variables used to calculate car shipping cost:
- Shipping time frame: If you want cheap car shipping, you’ll need to be flexible about your pick-up date and transit time. You can expedite your transport, but it will cost extra.
- Shipping options: An open carrier can save you money, but comes with extra risk of damage compared to an enclosed container.
- Vehicle type: Larger vehicles like SUVs generally cost more to ship than smaller cars. This also typically applies to more expensive vehicles as well.
- Vehicle condition: If your car isn’t in driving condition you can still ship it, but it will cost more.
- Cost of fuel: Fuel is one of the biggest expenses for truck drivers, so your shipping rates will fluctuate along with diesel and gas prices.
- Time of year: Shipping rates are seasonal. The best time to find low prices is usually in the fall and early winter, while demand hits its peak in the summer.
Movewheels Auto Transport Car Shipping Services
Movewheels Auto Transport has a wide array of services. You can find just about any shipping option you need with the provider, including:
- International transport: Movewheels offers the ability to ship your car overseas.
- Shipping to all 50 states: You can ship a car to Hawaii, Alaska, Guam, or Puerto Rico if you need to, which is not something every transporter offers.
- Open carrier shipping: Shipping your car on an open carrier can save you money but it also exposes your car to more risk of damage.
- Enclosed hauler shipping: You can protect your vehicle during transit in an enclosed trailer, but this option costs significantly more.
- Alternative vehicle shipping: You have the option to ship non-car vehicles like RVs, ATVs, motorcycles, and more.
- Boat shipping: Movewheels can help you transport your boat and other watercraft.
Movewheels Shipping Company: Conclusion
In this review, we did an overview of Movewheels Auto Transport. We talked about the cost, services and industry reputation of the shipping provider. While rated low, it can still be the best choice for you. If you’re not convinced, check out some of their competitors below.
Movewheels Competitors
If Movewheels Auto Transport isn’t the right option for you, these companies offer reliable service at reasonable rates. You should always get car shipping quotes online from multiple providers and compare before making a decision.
AmeriFreight: Best Discounts
Discounts are somewhat of a rarity in the car transport industry, but AmeriFreight offers plenty of them. The company took home the award for Best Discounts in our 2022 review of the best car shipping companies. Consumers can find a way to save with all of the opportunities for discounts, including an early bird booking discount, military discount, and senior citizen discount.
AmeriFreight has also proven itself to be a reliable car shipping provider. The BBB accredited the company and issued it an A+ rating. On the customer review portion of the BBB website, customers give the company an average score of 4.9 out of 5.0 stars across more than 1,100 reviews.
See what else the company has to offer in our AmeriFreight review.
Montway Auto Transport: Best Overall
Montway Auto Transport scored highest out of all providers in our study and earned the title of Best Overall for 2022. The company performed well in all areas of our research. What stood out most were its excellent customer service, smooth shipping process, and competitive rates.
Currently, Montway has both accreditation and an A+ rating from the BBB. Customers give the company an average rating of 4.5 stars on the BBB’s customer review section.
Discover more about the company in our Montway Auto Transport review.
Movewheels Auto Transport Reviews: FAQ
Below are some frequently asked questions about Movewheels
How We Rate Auto Shippers
Our review process aims to deliver consistent and unbiased assessments of car shipping companies. While there are multiple qualities that make an auto transport provider successful, our review team focuses on those we believe are the most important for consumers:
- Cost: Cost can be difficult to compare between providers because so many factors impact auto shipping rates. To determine our cost score, we perform a secret shopper analysis for a variety of vehicles and routes.
- Services: Our team of experts looks at the types of services available, as well as insurance coverage and the ability to guarantee pickup and drop-off dates. Ratings also take into account whether the transport company is a broker or a carrier.
- Reputation: It’s important that a car shipping provider is able to deliver your vehicle in a safe and timely manner. Companies with a strong rating from the Better Business Bureau (BBB) score well in this category. Established providers with a long history of reliable service also receive positive marks.
- Customer Experience: We comb through consumer reviews on sites like the BBB to learn about customer experiences. Car transport companies with a low volume of complaints score well in this area.
*Data accurate at time of publication.