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Mercury Insurance reviews mention that the company offers exceptional rates by sometimes reducing its customer service standards. It’s tough to tell whether Mercury Insurance is the right provider for you without comparing it to the competition, so we’ll see how it stacks up in this review.
Our review team discovered the best car insurance companies across the nation by looking at average costs, coverage plans, reliability, and service standards. We compiled our research to find out where Mercury Insurance reviews and ratings place the company compared to the country’s leading providers.
Mercury Insurance Review
Through our review of Mercury Insurance, we give it an overall score of 3.5 out of 5.0 stars due to its competitive rates but relatively lackluster customer service. According to Mercury Insurance reviews, drivers receive adequate service from the company but shouldn’t expect the industry’s best.
Mercury Insurance Pros And Cons
About Mercury Insurance
States available: Arizona, California, Florida, Georgia, Illinois, Nevada, New Jersey, New York, Oklahoma, Texas, and Virginia
AM Best financial strength rating: A
Insurance types: Auto, home, condo, renters, umbrella, landlord, and business insurance
Founded in 1961 and headquartered in Los Angeles, Mercury Insurance offers a variety of policies for cars, homes, renters, business insurance, and more. They operate through their network of more than 9,400 agents and they pride themselves on their personalized service. Their coverage is only available in 11 states and their car insurance rideshare program is only available in 9 states.
Mercury Insurance Customer Reviews and Ratings
Better Business Bureau (BBB) rating: B-
BBB complaints in last three years: 149
Trustpilot rating: 2.6 out of 5.0
Mercury Insurance reviews aren’t exactly leading the industry, as seen by the company’s ranking as the second-worst midsize provider in the J.D. Power 2021 U.S. Insurance Shopping Study℠. Mercury Insurance also holds a lowly 1.3-star rating from reviewers on the BBB, though customers harshly rank many insurance providers.
According to data from the National Association of Insurance Commissioners (NAIC), Mercury Insurance received 2.9 times the average number of complaints across the industry in 2020. In other words, Mercury customers tend to file an above-average number of complaints against the company.
The positive and negative Mercury Insurance reviews talk of dramatically different experiences during the same processes. This hints that Mercury Insurance service standards may vary widely depending on the location.
Positive Mercury Insurance Reviews
Excellent Mercury Insurance reviews often speak of the provider’s quality service and sometimes tell stories of complete claims satisfaction.
“I had a claim and the adjuster we had was professional and knew what he was talking about. We have been with Mercury almost 10 years and had no problems. Mercury Insurance is a good company.”
– Anna via BBB
“I have to give credit to Mercury Insurance for giving us excellent service. They always treated us fairly, and customer service is superb. There’s no hassle and headaches.”
– Victoria via Trustpilot
Mercury Insurance Complaints
Plenty of Mercury Insurance reviews can be found that complain about dealings with the company. Many drivers mention nonexistent customer service along with a tedious and largely frustrating insurance claims process.
“Worst possible customer service you could ask for. I’ve been dealing with an existing claim from an auto accident for over a month now with little to no contact from my adjuster. Tried calling multiple times during her office hours and was sent straight to voicemail.”
– Robert via BBB
“They are the cheapest around for a reason. They don’t care about their customers at all. Their customer representatives will leave you on hold for over an hour. It’s worth paying a little more not to work with this company. It will save you time and frustration.”
– Sepehr via BBB
Mercury Auto Insurance Price
When looking through Mercury Insurance reviews, it’s pretty easy to find positive opinions on the company’s car insurance quote prices. Most drivers discover their premiums are on the lower end when they pick Mercury Insurance, though coverage may be a bit more stripped down.
To better show how much drivers can expect to spend for Mercury Insurance, we’ve listed the average rates for California and Florida below. These price estimates are for a 35-year-old motorist with good credit and a completely clean driving record.
|State||Mercury Insurance Annual Rate Estimate||State Average Annual Rate Estimate|
As seen, Mercury Insurance reviews are correct in saying the company tends to undercut the competition on pricing. No matter which state you’re in, expect a relatively competitive rate from Mercury Insurance.
Factors That Affect The Cost Of Car Insurance
You’ll find that several factors nearly always affect how much car insurance is in your state. Below, we’ve listed some key details that help determine your premiums:
- Location: You’ll pay higher rates if you live in an urban area or in a state with high minimum coverage standards, a large number of uninsured motorists, or higher rates of car theft.
- Age and gender: Younger men typically face higher auto insurance rates, though costs usually begin to decrease as drivers hit their mid-20s.
- Marital status: Married motorists tend to pay lower rates than single drivers.
- Credit score: Those with low credit scores often pay high auto insurance premiums.
- Driving history: If your record includes car accidents or DUIs, expect to receive steep car insurance rates.
- Vehicle type: Newer vehicles, models targeted by thieves, and cars with worse-than-average safety ratings have higher insurance costs.
Mercury Auto Insurance Discounts
Multiple Mercury Insurance reviews online mention saving money through the company’s discount opportunities. Check out the following choices to learn whether you could save:
|Anti-Theft Feature Discount||Lowers prices for those whose cars have anti-theft features|
|Auto Pay Discount||Cuts prices for those who sign up for automatic funds transfer or electronic recurring payments|
|E-Signature Discount||Offers savings to those willing to sign their policies online|
|Good Driver Discount||Rewards safe driving without accidents, violations, or claims|
|Good Student Discount||Lowers rates for students with strong academic performance|
|Multi-Car Discount||Saves money on plans with more than one insured car|
|Multi-Policy Discount||Offers a bundling discount for combining Mercury auto and homeowners insurance or renters insurance|
|Pay In Full Discount||Helps save money for those who pay their entire premiums up front|
Another way to save money is by signing up for RealDrive®, a pay-per-mile insurance program that gets positive mentions in many Mercury Insurance reviews. Expect to receive the best rates if you’re driving fewer miles than the national average.
Mercury Auto Insurance Coverage
Mercury Insurance offers every standard type of car insurance but not many add-ons beyond that. Below, you’ll find every type of coverage Mercury offers.
Bodily injury (BI) liability insurance covers the medical expenses for other drivers and their passengers after an accident where you are at fault. Property damage (PD) liability insurance pays for damages to other drivers’ vehicles after an accident where you are at fault.
Collision insurance pays for damages that occur while your car is moving and crashes, either with another vehicle or a road hazard, or if you flip your vehicle.
Comprehensive insurance pays for damages to your vehicle that are caused by animals or natural disasters. It also pays to repair or replace your vehicle if it is stolen or vandalized.
Medical payments (MedPay) covers medical bills for you and your passengers after an accident.
Personal Injury Protection
Personal injury protection (PIP) pays medical bills for you and your passengers after an accident. PIP may also pay for other expenses, such as lost wages.
Uninsured/underinsured motorist (UM/UIM) coverage pays for damages to your vehicle if you are hit by another driver who doesn’t have insurance or doesn’t have enough insurance to fully pay for the cost of damages.
Roadside assistance ensures you can get help such as towing or lockout assistance if your vehicle breaks down.
Rental Car Reimbursement
Rental car coverage pays for your transportation needs while your car is in the shop for repairs.
Ride-hailing insurance protects drivers who work for rideshare companies such as Uber and Lyft.
Mechanical protection, often known as mechanical breakdown insurance, covers faulty car parts similarly to an extended warranty.
Mercury Roadside Assistance
Mercury Roadside Assistance is an add-on program to your car insurance policy that covers towing services, jump starts, flat tire changes, emergency fuel or fluid delivery, and locksmith services. There are also specific rates for some of its services and below we will break down exactly what each service entails:
- Towing: For 15 miles or less it is $75 as part of the basic plan, up to 100 miles is $500, and towing up to 200 miles is $1,000.
- Locksmith: Service techs will come to get your key if it is locked in your car, but if the key is damaged and not working the cost for the new key isn’t covered.
- Jump Starts: A service tech will come by if the battery can’t start your engine to get your car working again.
- Flat Tire Changes: Your flat tire will be changed for no charge, but you need a spare tire for this to be true.
- Emergency Fuel Delivery: Fuel will be delivered to you if your tank is dry, but while transport costs are paid you must pay for the gas itself.
Its Roadside Assistance does not cover the cost of repair parts, replacement keys, or mechanical adjustments like minor repairs for a vehicle’s engine or the car in general. Mercury’s roadside assistance program typically costs $10 a year for new vehicles and $20-$40 for older vehicles, but these rates may vary.
Mercury Rental Car Insurance Coverage
Mercury insurance coverage for your rental car is included within your personal auto insurance policy but is limited by the terms of your policy’s coverage. So this means coverage such as collision protection, liability coverage, and comprehensive coverage may carry over to your rental. However, it also has a rental car reimbursement program which costs around $2 to $15 on average and gives you $30 to $100 a day toward the cost of the rental for up to 30 days. However, to make sure you have coverage as part of your personal car insurance policy we recommend calling a Mercury agent at 800-503-3724.
Mercury Insurance: Additional Coverage Options
While Mercury insurance is generally known for its car insurance, it also offers various other policies for homeowners and renters insurance. Below we will break down the coverage details of each:
Mercury Home Insurance
Mercury home insurance includes six standard coverage types including liability, medical payments to others, dwelling, other structures, personal property, and loss of use. It also offers homeowners insurance policy add-ons which include:
- Extended replacement cost
- Service line protection
- Home systems protection
- Home cyber protection
- Identity management services
There are also many discounts you can get for your home policy with Mercury. The discounts offered include new home discounts, multiple policies, fire protective devices, theft protection devices, water leak detection, and loss-free discounts.
Mercury Renters Insurance
Mercury also offers insurance to those who are renters and live in condos. Standard coverage options include guest medical protection, personal property protection, reimbursed living expenses, and renters liability coverage. Add-on coverage for renters insurance is not as expansive as its home policies and are as follows:
- Earthquake Coverage
- Identity Theft Protection
- Valuable Items
Similar to homeowners policies, renters insurance discounts are offered for security devices like alarm systems, deadbolt locks on exterior doors, smoke detectors, and more.
Mercury Insurance Mobile App
Mercury Insurance reviews of the company’s app tend to be strong, with an average rating of 4.4 stars out of 5.0 on the App Store and 4.2 stars on Google Play. From the Mercury Insurance app, policyholders can access their digital ID cards, pay their bills, and get in touch with roadside assistance.
Mercury Insurance RealDrive
Mercury Insurance reviews often mention the RealDrive pay-per-mile program as one of the best ways to save money with the provider. If you sign up for the program, your car insurance rate will be partially based on how many miles you drive. RealDrive is an excellent way for those who don’t spend much time on the road to save money.
MercuryGO® is Mercury Insurance’s usage-based-insurance option. While pay-per-mile insurance checks how many miles you drive, MercuryGO uses additional factors, such as when you drive and how well you drive. Mercury Insurance reviews say both RealDrive and MercuryGO provide easy ways for drivers to find the cheapest car insurance.
The app for the MercuryGO telematics program receives poorer reviews. MercuryGO has an average of 2.0 stars on the App Store, while Google Play gives it 3.6 stars on average. Many drivers put up with the app to receive potential car insurance discounts of up to 40 percent.
Mercury Auto Insurance Reviews: Conclusion
Overall, our review team rates Mercury auto insurance 3.5 out of 5.0 stars for the affordable rates and mediocre service reputation. While the company has good rates overall for its car insurance, Mercury’s coverage and services are average when compared to other top providers. The company can be a good option, but we recommend searching around and comparing multiple provider quotes to get the best deal for your insurance needs.
Mercury Auto Insurance Competitors: Top Picks
It’s smart to get free insurance quotes from Mercury, but many providers offer higher-quality coverage with similar rates. Compare car insurance policies and rates from Geico and Progressive if you’re looking for top-tier auto insurance with competitive pricing.
Geico: Best Overall Provider
We recognize Geico as Best Overall Provider for car insurance due to its combination of outstanding coverage, some of the industry’s lowest premiums, and a stellar reputation. With these factors, it’s not surprising that Geico is the second-largest provider in the United States.
Coverage through Geico is secure, as shown by its A++ financial strength rating from AM Best. The company also holds an A+ score from the BBB. A long list of Geico insurance reviews reveals drivers who are highly satisfied with the provider’s coverage choices.
Progressive: Best Usage-Based Insurance
While many insurance providers offer usage-based insurance policies, the Snapshot program by Progressive stands out. According to the company, drivers receive an average annual savings of $146 when they enroll in usage-based insurance through Snapshot.
Besides Snapshot, Progressive offers extensive coverage, a wide array of discounts, and an A+ financial strength rating. Many satisfied Progressive insurance reviews come from drivers who are pleased with the company’s willingness to insure high-risk drivers.
If you’re considering the two auto insurance providers above, it might help to look through our Geico vs. Progressive review to determine which one best fits your needs.
Mercury Auto Insurance Review: FAQ
How We Rate Insurers
Our review process aims to deliver consistent and unbiased assessments of car insurance providers. While there are multiple qualities that make a car insurance company successful, our review team focuses on those we believe are the most important for consumers:
- Cost: Cost can be difficult to compare between insurers because so many factors impact annual premiums. The cheapest insurer for one driver may not be the cheapest for another. To determine our cost score, we look at insurance rate estimates generated by Quadrant Information Services, discount opportunities, and consumer reports.
- Coverage: To determine our coverage score, we look at the number of coverage options available as well as coverage limits and deductible options. Our ratings also take into account additional services and benefits like roadside assistance.
- Reliability: It’s important that an auto insurer is able to meet its claims obligations. Companies with a strong financial strength rating from AM Best score best in this category. Established insurers with a long history of reliable service also receive positive marks.
- Service: We comb through customer reviews on sites like the BBB to learn about customer experiences. Insurers with a low volume of complaints score well in this area. We also consider the claims process, giving higher ratings to car insurance providers that offer easy-to-use claims apps.
*Data accurate at time of publication.