Glass Doctor repairs auto glass in almost every state in the U.S. and in parts of Canada. According to most Glass Doctor reviews from customers, the company provides good service at affordable rates. We’ll take a closer look at Glass Doctor in this article to help you decide if it’s the best choice for your glass repair job.

In This Review:

    About Glass Doctor

    Founded in Seattle in 1962, Glass Doctor operates over 275 shop locations and serves 46 states in the U.S. and many metro areas in Canada. The company offers auto glass services as well as home and business glass repair.

    Glass Doctor Pros

    Glass Doctor Cons

    Affordable prices

    Not available in all areas

    Wide variety of services

    No online instant quote system

    Great customer service reputation

    In-store or mobile repair

    Today, Glass Doctor is based in Waco, Texas. Each Glass Doctor location is a locally owned franchise that offers in-store and mobile services. Not all zip codes are covered–you’ll have to visit GlassDoctor.com to see if you can get service in your area. Service is not available in Connecticut, Hawaii, Rhode Island, or West Virginia.

    Since Glass Doctor is a franchise company, individual locations have different ratings on the Better Business Bureau (BBB). Glass Doctor reviews from customers also vary by franchise. However, we found that most locations have an A+ rating from the BBB and positive customer reviews on Google.

    Glass Doctor Auto Glass Services

    Glass Doctor offers the following services:

    • Windshield replacements and repairs
    • Sunroof replacements
    • passenger window replacements
    • Back glass replacements
    • Headlight restoration (depending on shop location)
    • Window glass tinting (depending on shop location)

    For windshield service, you can either visit a shop or schedule an appointment for a technician to go to your car’s location.

    Glass Doctor recommends chip repair if the chip is not in your line of sight. The company can repair chips that are under a half-inch in diameter. It can also repair cracks that are less than 3 inches long.

    Besides auto glass, Glass Doctor offers business and home services to cover other glass needs. These include repairs of glass shower doors, tabletops, office windows, custom glass, and specialized industry applications. Glass Doctor franchisees offer emergency services for home and business glass, but not auto glass.

    Glass Doctor Warranties and Upgrades

    Glass Doctor offers two types of warranties as well as a few upgrade options for windshield replacements. 

    The lifetime Limited Windshield Warranty covers leakage, workmanship errors, and defects in the new windshield after installation. It’s automatically included. 

    The Windshield Protection Plan is also automatically included on new windshield installations. This plan lasts for 12 months and covers an unlimited number of chip or crack repairs to the new windshield during that time. It also covers the replacement of a windshield due to road hazards. However, the plan only covers the cost of the glass. It doesn’t cover labor or other materials like adhesives used during replacement.

    Beyond that, Glass Doctor offers the following upgrades: 

    • Future Installation Option: This option covers labor costs and parts when you use your Windshield Protection Plan.
    • Clear ChoiceTM:You can add this protective windshield treatment to repel water and reduce glare.
    • Wiper blades: You can get new wiper blades at the time of windshield installation if needed.
    • Full Service Plan: This is a discounted option that includes the Future Installation Option, Clear Choice, and new wiper blades.

    Cost Of Glass Doctor Auto Glass

    Glass Doctor’s pricing tends to be more affordable than the industry average. Glass Doctor reviews online show quotes that range from $271 to $350 for a standard windshield replacement. In our research, we found that standard windshield replacements cost between $300 and $500 across the industry.

    Repairing glass in an emergency can be a stressful expense. The good news is that, according to Glass Doctor reviews on the BBB, the company offers payment plans to make things easier.

    A number of factors influence what you pay for auto glass service as well. Repairing chips and cracks will always be cheaper than replacing your whole windshield, for example.

    However, even if you have a repairable chip or crack, you’ll need to get the windshield replaced if the damage is in your line of sight. Also, dirt and debris can get into a chip or crack over time and make it impossible to repair correctly. 

    You’ll also pay more if you own a luxury car or if your car has Advanced Driver Assistance Systems like automatic braking. The Glass Doctor installer will need to recalibrate cameras and sensors, and this raises the overall cost of the service.

    How Glass Doctor Works

    If you have a Glass Doctor in your area, it’s a pretty simple process to get a quote and schedule a service appointment. Glass Doctor’s quote form is easy to fill out. You’ll enter your zip code, contact information, choose an available appointment, and add any comments you’d like on the form.

    Glass Doctor will then contact you with your preferred method of communication to confirm the appointment. If the glass specialist is meeting you at your location, you don’t need to stay with them once you give them the keys to your vehicle. So you could have a service done while you’re at work, for example.

    Glass Doctor Reviews

    According to Glass Doctor reviews on the BBB and Google, most customers have positive experiences with the company. Reviewers mention friendly staff, quick service, and good communication. Reviews vary by location, but generally speaking, average store ratings are around 4.0 out of 5.0 stars on Google.

    Most franchise locations also have A+ ratings from the BBB. Here are a few Glass Doctor storefront locations with their BBB and Google ratings:

    Glass Doctor

    Location

    Google Rating

    BBB Rating

    BBB Accreditation

    Tampa, FL

    4.8

    A+

    Yes

    Atlanta, GA

    4.8

    A+

    Yes

    Dallas, TX

    4.7

    A+

    Yes

    Memphis, TN

    4.5

    A+

    No

    Positive Glass Doctor Reviews

    “After a golf ball smashed the rear window of my car Friday evening, the Glass Doctor technician was out early Saturday to replace it. [The technician] was professional, courteous, and efficient. Glass Doctor is excellent.”

    – Ken W., BBB

    “I had my Kia Optima’s windshield done here, and it is absolutely perfect. I am very happy with the results. The staff is so friendly and the prices are very reasonable.”

    – Rhonda B., Google

    Negative Glass Doctor Reviews

    “The first technician did an absolutely horrible job. I am talking uneven gaps from the glass to the body side to side, a stress crack in the replacement windshield, and visible black urethane adhesive residue on the bright red paint. And he scratched my car.”

    – Rebecca S. via Google

    “Use at your own risk! Three tries and they still can’t get it right. Lousy.”

    – Stan M. via Google

    Bottom Line On Glass Doctor: 4.0 Stars

    We rate Glass Doctor at 4.0 out of 5.0 stars because it is reliable and affordable compared to other providers. Most Glass Doctor reviews from customers are positive as well. The only downside is that Glass Doctor doesn’t provide an instant online quote process.