Easycare Warranty

If you’re looking for peace of mind when your car’s factory warranty expires, you may want to consider extended warranty coverage. One place where you can find it is EasyCare Warranty, which offers drivers a choice of four vehicle service contracts. But is this company worth the investment? 

This review will take a look at EasyCare’s warranty costs, services, and customer service reputation so you can know how the Norcross, Georgia-based auto warranty provider compares with the best extended car warranty companies on the market.

We give EasyCare a rating of 4.1 stars out of 5.0. While EasyCare warranties come with some good perks, such as roadside assistance and trip interruption coverage, customer reviews of the extended warranty provider raise some red flags about the quality of service and the company’s reputation.

EasyCare is a subsidiary of the Automobile Protection Corporation (APCO), founded in 1984 by Larry Dorfman, who wanted to create a company that would offer premier driver benefits and customer satisfaction through the lifespan of vehicle ownership. 

There are four EasyCare warranty plans, including bumper-to-bumper and powertrain coverage. Drivers can only purchase EasyCare warranties through dealerships. 

EasyCare holds an A+ rating from the Better Business Bureau (BBB). However, EasyCare warranties come with both positives and negatives.

EasyCare warranty repair costs are not available online since pricing varies by location and dealership. However, we were able to get an idea of coverage costs by reading through customer reviews online. 

One customer reported paying $2,000 for high-level coverage of 10 years/120,000 miles on a 2019 Honda Fit EX. In a recent survey where we polled 1,000 people, most said they paid between $1,500 and $2,499 for their vehicle service contracts. 

Factors that can affect the cost of your warranty are shown in the graphic below.

Drivers can choose from the four EasyCare warranty plans below. While the duration and mileage terms are not listed on EasyCare’s website, the vehicle warranty company says these terms, as well as deductibles and payment plans, are negotiable. 

Here’s an overview of EasyCare’s warranty coverage options:

If you sell your vehicle, you can transfer EasyCare warranty coverage to the next owner if your warranty hasn’t expired. All EasyCare coverage plans also include the following perks: 

• 24/7 emergency roadside assistance: This includes emergency towing, flat tire changes, gas delivery, lockouts, and battery jump-starts. 
• Rental car reimbursement: EasyCare will pay for transportation when your vehicle is in the shop. Drivers receive up to $30 a day for up to six days, with an available increase of up to $50 for an additional cost. 
• Towing reimbursement: EasyCare reimburses drivers up to $100 per occurrence when they have their cars towed to the selling dealership. 
• Trip interruption: The company covers food and lodging expenses up to $100 per day for three days when drivers are more than 50 miles from home. 
• Tire and wheel road hazard protection: EasyCare will repair or replace tires and wheels that are damaged because of road hazards and rendered unserviceable. Some restrictions apply. 

EasyCare Warranty Coverage Exclusions 

While EasyCare warranty plans offer comprehensive vehicle coverage, every plan–even TotalCare–has some exclusions. These include:

• Normal maintenance items and parts
• Squeaks, rattles, water leaks, and wind noise
• Non-factory-installed radios and speakers
• Exterior metal
• Upholstery 
• Cosmetic items such as carpet and trim
• Convertible tops, glass, and plastic

These exclusions are common in the industry.

Drivers can only purchase EasyCare warranty coverage through a car dealership. To find a participating dealership, you can call the EasyCare customer care center. Simple instructions for canceling or renewing an EasyCare warranty are available on the company’s website.

If your vehicle experiences a mechanical breakdown, you should bring your car to the selling dealership if possible. You can also bring your car to any licensed repair facility if it breaks down while you’re traveling. When you arrive, the repair shop should contact the EasyCare warranty claims department before making any repairs. 

Once EasyCare approves the repairs, the car warranty company will pay the repair facility directly for all covered repairs minus your deductible. 

Compared with other third-party providers, EasyCare has below-average ratings from customers. The company holds a 1.2-star rating out of 5 from the BBB and has closed over 110 complaints within the past year.

Positive customer reviews praise the company for its claims process and repairs experience, while negative reviews consistently highlight issues with coverage in the contracts and plan cancellation. 

Positive EasyCare Reviews

“I did have an awesome experience with my repair. Thank you for doing an excellent job. You guys are the best!”

– Maricris C. via BBB

“They took care of my transmission repair. So glad I had purchased their auto extended coverage.”

– Debra B. via BBB

Negative EasyCare Reviews 

“Complete ripoff! The dealer that sold me the warranty would not honor it, and then when I finally need repairs, they would only pay a fraction of the amount. Not worth the time or investment.”

– Anthony S. via BBB

“If I could leave a negative star, I would. This company does not follow its own contract and refuses to issue a refund when the contract was canceled. Buyer beware: They will rob you of your hard earned money and not provide what is promised.”

– Traci M. via BBB

You should always shop around and compare your options before committing to an extended warranty for your vehicle. 

Our team has carefully reviewed every major extended auto warranty provider in the industry by performing secret shopper analyses and comparing plans, pricing, driver reviews, and more. From this, we found Endurance to offer the best overall extended warranty among third-party providers. In addition, we found CarShield to be another option worth considering. 

Endurance: Best Coverage (4.6 Stars)

Endurance is our highest-rated extended car warranty provider. The company offers drivers six options that can stretch beyond 200,000 miles, and these coverage plans include levels of powertrain and bumper-to-bumper coverage.

All Endurance warranties come with one year free of Elite Benefits, which includes roadside assistance, key fob replacement, tire repair/replacement, total loss protection, collision discount, and the Endurance mobile app. 

CarShield: Best Monthly Payments (4.5 Stars)

CarShield is a popular third-party extended warranty company that offers low-cost plans and an easy shopping experience for customers. Like Endurance, the company has six extended warranty options that can cover vehicles with up to 300,000 miles. Plans likewise range from basic powertrain to more high-tech bumper-to-bumper coverage. 

CarShield also specializes in offering affordable coverage. Most drivers find cheaper rates with CarShield than other companies, and our research validates this.

Our review process aims to deliver consistent and unbiased assessments of extended auto warranty providers. While there are multiple qualities that make a warranty company successful, our review team focuses on those we believe are the most important for consumers:

• Cost: Cost can be difficult to compare between providers because so many factors impact vehicle service contract pricing. To determine our cost score, we perform a secret shopper analysis for a variety of vehicles and plans and consider available deductibles.

• Coverage: Our team of experts looks at the number of extended warranty plans available, as well as term limits, exclusions, and added benefits like roadside assistance. Ratings also take into account the availability of maintenance coverage.

• Reputation: It’s important that an extended car warranty company is able to meet its claims obligations. Companies with a strong rating from the Better Business Bureau (BBB) score well in this category. Established providers with a long history of reliable service also receive positive marks.

• Customer Experience: We listen to real customer sales calls and comb through reviews on sites like the BBB to learn about customer experiences. Warranty companies with a low volume of complaints score well in this area. We also consider the availability of mobile apps and chat features.

*Data accurate at time of publication.