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Carvana Pros And Cons
Carvana offers a unique experience for buyers with its Car Vending Machines and online used-car shopping experience. The retailer also provides additional services for buyers, including Carvana extended warranty options.
This review will detail Carvana’s extended warranty coverage, including costs, services, and reviews. We will then compare it with the best extended auto warranty companies in the business.
Carvana Extended Warranty Review: 3.5 Stars
We give Carvana a 3.5-star rating out of 5.0. The company removes the hassle of going to a dealership and offers peace of mind for drivers since everything can be done online. Carvana extended warranty coverage is also above average, with three customizable options to choose from.
We did not give Carvana a higher rating because drivers are only offered a limited time window to add CarvanaCare coverage and the company has very mixed reviews overall.
Carvana is a used-car retailer headquartered in Tempe, Arizona. The company has seen rapid expansion since it was founded in 2012. In 2018, Carvana claimed to be the fastest-growing used car dealer in the United States.
Carvana currently has nearly 50,000 vehicles for sale on its website. The retailer provides home delivery or pickup at one of its automated Car Vending Machines as soon as the next day.
All cars come with a Limited Warranty that is valid for 100 days or 4,189 miles, whichever comes first. The warranty covers basic engine and powertrain components. Some Carvana vehicles are still covered by manufacturer warranties, though the time or mileage left on those warranties vary.
Buyers also have the option of adding CarvanaCare, which includes three levels of extended warranty coverage. SilverRock, a third-party warranty company, administers all plans.
Cost Of A Carvana Extended Warranty
We looked into quotes for Carvana extended warranty coverage and found that its pricing is affordable for most drivers. There are multiple factors that influence pricing, including the type of car you purchase and its mileage.
For a 2014 Honda Civic with 48,800 miles, we were offered the following quotes for a 5-year/125,000-mile warranty:
- CarvanaCare Essential: $2,200
- CarvanaCare Plus: $2,175
- CarvanaCare Premier: $2,631
Prices are easy to check for Carvana extended warranty quotes since they are supplied instantaneously at checkout.
Carvana Extended Car Warranty Coverage
A Carvana extended warranty, known as CarvanaCare, covers repairs after an unexpected mechanical breakdown. Drivers can choose from three plans for their used vehicles at the time of purchase or by the end of the seven-day trial period Carvana gives buyers with their vehicles.
Here’s an overview of the three CarvanaCare extended warranty plans available:
- CarvanaCare Premier: This is the highest level of coverage available, incorporating the same covered elements as the lower-tier Essential and Plus plans in addition to one free year of oil changes, tire rotations, minor cosmetic repairs, and tire and wheel damage repairs.
- CarvanaCare Plus: This is a comprehensive coverage option that includes everything in the lower-tier Essential plan, along with steering, heat, and air conditioning.
- CarvanaCare Essential: This plan includes basic mechanical coverage, including the engine, transmission, and drivetrain.
Every CarvanaCare plan also comes with roadside assistance, including:
- Flat tire assistance
- Locksmith assistance
- Emergency gas and fluids
How Carvana Extended Warranties Work
Carvana extended warranty coverage makes it easy to price and purchase the options you want. You can receive quotes for and purchase CarvanaCare during the checkout process. If you choose to purchase CarvanaCare, you can either buy it when you purchase your car or within seven days of purchase. You can cancel at any time and receive a prorated refund.
If your car experiences a mechanical problem or unexpected breakdown, you should take it to a licensed repair shop in Carvana’s network. For covered repairs, Carvana will pay the repair facility directly. You could end up paying a $0 deductible if the repair shop is in-network or a maximum of $50.
Carvana holds an A+ rating from the Better Business Bureau (BBB). The provider has a 2.16-star rating with about 1,500 complaints within the past year. Note that Carvana is a big company that provides services nationwide, so some complaints are expected.
Most reviews are about the car buying process with Carvana, but they can still give us an idea of the level of service the company provides. Carvana customers praise its online buying experience and overall ease of use, while customer complaints consistently state that Carvana doesn’t properly inspect its vehicles.
Positive Carvana Reviews
“This was by far the best car buying experience I have ever had. Far better than wasting hours at the dealership and being hard sold a bunch of useless extras. The process is easy. The service is World Class. I would never buy another car the old-fashioned way.”
– Dave M. via BBB
“Fast, friendly service. The windshield was cracked in transit, and the delivery driver quickly pointed it out and made arrangements to have it replaced immediately. Silver Rock (warranty company) is definitely not as user-friendly or quick to respond as Carvana representatives.”
– Heather via Trustpilot
Negative Carvana Reviews
“Delay after delay. Horrible experience.”
– Deven J. via BBB
I trusted your 150-point inspection or whatever it is and was sold a car with dry-rotted tires. I just paid $700 to have them replaced. The car I traded in had new tires that I paid $1,100 for. Bad experience. Never again.
– Kathi C. via Trustpilot
Top Recommendations For Extended Car Warranties
Carvana extended warranty coverage is good for drivers who want to commit to an extended warranty immediately. However, before you make any decisions, you should explore all of your extended warranty options. We recommend reaching out to CARCHEX and CarShield for free warranty estimates.
CARCHEX: Best For Used Cars
CARCHEX is one of the most reputable extended car warranty companies on the market. The warranty provider offers five plan types covering up to 250,000 miles, ranging from bumper-to-bumper to powertrain coverage. Many drivers have enjoyed choosing different coverage levels and deductible options that work for their budgets.
CARCHEX has average Trustpilot ratings with over 1,400 reviews. The company also holds an A+ rating from the BBB with only 2.12 stars. CARCHEX has responded to nearly 50 complaints over the past year, which is typical for the size of this company.
CarShield: Best Value
CarShield is the most popular provider listed in our best extended auto warranty review. The company has several celebrity endorsements and has been featured on CNN, HGTV, ESPN, and more. CarShield offers six comprehensive warranty plans that can cover up to 300,000 miles.
CarShield currently has over 22,000 reviews on Trustpilot, giving the company an overall rating of “Great.” However, the third-party provider has had over 1,100 complaints in the past year on the BBB. Note that this number reflects a small percentage of the customers CarShield has.
Frequently Asked Questions
How We Rate Warranty Providers
Our review process aims to deliver consistent and unbiased assessments of extended auto warranty providers. While there are multiple qualities that make a warranty company successful, our review team focuses on those we believe are the most important for consumers:
- Cost: Cost can be difficult to compare between providers because so many factors impact vehicle service contract pricing. To determine our cost score, we perform a secret shopper analysis for a variety of vehicles and plans and consider available deductibles.
- Coverage: Our team of experts looks at the number of extended warranty plans available, as well as term limits, exclusions, and added benefits like roadside assistance. Ratings also take into account the availability of maintenance coverage.
- Reputation: It’s important that an extended car warranty company is able to meet its claims obligations. Companies with a strong rating from the Better Business Bureau (BBB) score well in this category. Established providers with a long history of reliable service also receive positive marks.
- Customer Experience: We listen to real customer sales calls and comb through reviews on sites like the BBB to learn about customer experiences. Warranty companies with a low volume of complaints score well in this area. We also consider the availability of mobile apps and chat features.
*Data accurate at time of publication.