CarShield reviews suggest the extended warranty provider is popular among customers because of its helpful service. While quality service is important, it isn’t the only factor to consider when choosing an extended car warranty. This in-depth CarShield review will take a closer look at customer reviews as well as cost, industry reputation, and coverage.

We’ve also reviewed many of the best extended car warranty companies available. To ensure that you’re getting the best coverage possible, we recommend reaching out to multiple warranty providers for quotes. 

In This Review:

    What Makes CarShield Unique?

    Since its founding in 2005, CarShield has grown to become one of the most popular extended warranty providers in the industry. In our 2021 extended warranty consumer survey, over 37 percent of respondents said they had used CarShield, making it more popular than any other provider. 

    CarShield is a vehicle service contract broker, meaning it sells contracts administered by other companies—American Auto Shield, specifically. Drivers can choose from six types of coverage, including a plan dedicated to high-tech vehicles and another that covers specialty vehicles like ATVs. Its plans are accepted at any repair shop certified by the National Institute for Automotive Service Excellence (ASE®).

    There are thousands of CarShield reviews (positive and negative) from Google, Trustpilot, and the Better Business Bureau (BBB). The warranty provider has also been featured on outlets like TBS, ESPN, HGTV, and CNN. 

    CarShield Pros

    CarShield Cons

    Roadside assistance, trip interruption, and rental car

    reimbursement included

    Negative reviews about advertising practices

    Repair shop paid directly

    Wide range of coverage options

    Low or $0 deductibles

    Coverage up to 200,000 miles

    How Much Does CarShield Cost?

    CarShield is an affordable provider, as many CarShield reviews attest. We also found affordable pricing compared to other providers in our research, and we named CarShield the Best Value in our review of the best extended car warranty companies for those reasons.

    It’s important to know that car warranty prices are dependent on your situation. Your car’s make, model, year, and mileage all affect the price. Prices can also vary between states because of regulations in different markets.

    Here are a couple of CarShield quotes our team received:

    Vehicle

    CarShield Warranty

    Term Length

    Monthly Payment

    Down Payment

    Deductible

    Honda Civic

    Diamond Plan

    5 years/

    70,000 miles

    $89

    for 18 months

    $295

    $100

    Subaru Outback

    Gold Plan

    Variable

    $90 monthly

    First payment

    $100

    Extended warranties generally cost between $50 and $155 per month, so $90 is a good price. If you find a CarShield coverage plan that looks good to you, we think the company’s extended warranty plans are worth the money.

    CarShield Extended Car Warranty Coverage

    There are six CarShield extended warranty plans. All plans only cover repairs due to mechanical failures. CarShield won’t repair parts expected to wear out over time, like brake pads or serpentine belts.

    Damage from accidents or environmental acts is not covered, nor is damage from lack of maintenance. In short, CarShield will repair mechanical failures due to defects in material or workmanship. Here’s an overview of the warranty plans CarShield offers:

    CarShield

    Extended Warranty Plan

    Covered Repairs

    Diamond

    This plan is similar to a manufacturer’s warranty on a new car. It covers almost any mechanical or electrical component, minus a few exclusions.

    Platinum

    CarShield’s Platinum plan is the best option for cars with high mileage. This comprehensive plan covers 15 major systems and includes the air conditioning, steering, fuel pump, suspension, brakes, engine, and more.

    Gold

    This is an enhanced powertrain plan. It covers parts on 10 major systems of the vehicle.

    Silver

    This plan covers the basic powertrain (engine, transmission, and drive axle) plus the water pump, turbocharger, and 4×4 transfer case.

    Aluminum

    This plan is CarShield’s high-tech option designed for luxury and specialty vehicles. It covers some basic systems plus high-tech components like factory GPS, instrument clusters, gauges, and sensors.

    Motorcycle & ATV

    Motorcycle and ATV owners can choose either Gold or Silver level plans for their vehicles.

    When we break it down, CarShield actually only offers four main plans for standard cars: Diamond, Platinum, Gold, and Silver. The last two plans aren’t applicable to all drivers. However, CarShield offers multiple contracts within each of these plans, including a month-to-month option for each plan. 

    What CarShield Doesn’t Cover

    Let’s talk about the Diamond plan first because it’s the highest coverage level, similar to a factory warranty. It’s an exclusionary contract, so it only lists excluded parts. Overall, the exclusions for this plan are fairly standard and mostly fall into categories like cosmetic items or wear items. Here are a few examples:

    • Sheet metal
    • Hoses
    • Trim
    • Weatherstripping
    • Lighting
    • Spark plugs and wires

    The Diamond extended warranty plan also covers a single repair for certain high-tech items like the LCD screen, rearview backup camera, and convertible top motors.

    Beyond CarShield Diamond coverage, each contract only covers the parts named in the contract. All contracts share some common exclusions, such as:

    • Damage from lack of maintenance
    • Damage from environmental events or accidents
    • Modifications
    • Wear items and standard maintenance
    • Pre-existing conditions
    • External nuts, bolts, or fasteners
    • Damage from a non-covered part

    Extended car warranties don’t cover pre-existing conditions. That’s why CarShield’s waiting period is 30 days and 1,000 miles. The company doesn’t want to pay for issues that existed prior to a contract.

    CarShield Warranty Perks

    All CarShield plans–except ATV contracts–come with roadside assistance, rental car reimbursement, and trip interruption reimbursement. The ATV contracts only come with roadside assistance. Here are the details of CarShield perks:

    Warranty Plan Benefit

    What It Does

    Roadside assistance

    CarShield provides up to $75 per occurrence and $400 total for the life of the contract for towing, spare tire installation, lockout service, fuel delivery, battery jump-starts, and winching.

    Rental car reimbursement

    CarShield will reimburse you up to $40 per day ($160 per occurrence) for rental car expenses in the case of a covered repair.

    Trip interruption reimbursement

    CarShield will reimburse you up to $50 per day ($150 per occurrence) for food and lodging if you experience a breakdown more than 100 miles from home.

    How CarShield Extended Warranties Work

    Buying an extended warranty from CarShield is a painless process. You just need to provide your car’s make, model, and mileage, as well as some contact information. When we called for a quote, our team was only on hold for about a minute. The whole phone call took about 10 minutes.

    The CarShield claims process is easy since the company pays the repair shop directly. However, if the repair is extensive, you might have to wait for an inspection for CarShield to verify coverage. You also might have to authorize a diagnosis, but it’s important to note that CarShield won’t cover the diagnosis if the repair isn’t covered.

    Some CarShield reviews talk about the company not paying for car repairs. It’s important to read the contract thoroughly and understand exactly what’s covered. For example, damage from overheating isn’t covered. So, if an engine component that is normally covered was damaged from overheating, CarShield won’t pay for the repair.

    Also, remember that rental car reimbursement is just that–reimbursement. You’ll have to pay for a rental up front and submit receipts later, unless you get the repair at a dealership that also provides rental cars.

    Transfers And Cancellations

    CarShield extended warranty plans can be transferred to secondary buyers with a $50 fee. You can’t transfer the contract from one of your own vehicles to another, but you can get in touch with customer service to change coverage when you replace your car with a new one.

    You can cancel a CarShield contract within 30 days for a full refund, as long as you haven’t used it for any auto repairs. After that period, you can cancel coverage for a prorated refund based on time and mileage.

    CarShield Reviews

    CarShield is the most popular extended car warranty provider we’ve reviewed. There are over 8,400 CarShield reviews on Google and over 22,000 on Trustpilot. The CarShield reviews on Google give the company 4.1 stars out of 5.0, and reviews on Trustpilot give it 4.0 stars out of 5.0.

    CarShield has a higher number of complaints on the BBB’s website than other providers, but it also sells more contracts. Overall, complaints only represent a small fraction of CarShield’s customers.

    Positive CarShield Reviews

    In addition to the CarShield review below, many others mention pleasant and helpful service when filing claims. Many drivers also talk about helpful staff when they got quotes and purchased plans.

    “CarShield lived up to their end of the deal when I had trouble with my Chrysler 300. They had it towed to a shop. They provided a rental. CarShield paid the repair bill. Everything I could ask.”

    – Paul E., BBB

    Negative CarShield Reviews

    The CarShield customer below brings up a common problem with all extended warranty companies: The driver expected a repair to be covered when it wasn’t. CarShield’s sample contracts state that the company doesn’t cover fastening bolts. Because of that, any damage caused by bolts isn’t covered, either.

    “I was informed that the cam gear bolts caused damage to the cam cradle and metal throughout the engine. To be informed that you will not cover ‘fastening hardware’ is ridiculous. I find this unacceptable because it’s a part of the unit. I’m highly disappointed with this warranty!”

    – Diane B., BBB

    In other negative CarShield reviews, customers mention pushy salespeople who try to have callers buy plans over the phone on the first contact. The sales staff might not go through every exclusion over the phone, either.

    Still, CarShield has a 30-day guarantee period. It’s important to take that time to read the whole contract and understand what’s covered.

    Bottom Line On CarShield: 4.2 Stars

    We think CarShield is one of the best extended car warranty companies on the market. The important thing is to understand exactly what’s covered under the contract. If you feel comfortable with the terms of the warranty, there won’t be any surprises waiting for you later on.

    CarShield’s plans offer comprehensive coverage and include the typical benefits at a lower-than-average price.

    Reputation

    3.8

    Coverage

    4.6

    Price

    4.5

    Customer Experience

    3.6

    Overall Rating

    4.2

    Top Recommendations For Extended Car Warranties

    Even if you find a very attractive price from CarShield, you should probably check out a couple of other reputable extended car warranty companies. Different companies have varying criteria for determining what cars can get what plans, too.

    In our research, we found Endurance and CARCHEX to be great options. Both companies offer plenty of coverage choices and allow drivers to visit any ASE-Certified® repair facility.

    Company

    Maximum Mileage

    Number of Plans

    Trustpilot Score

    Endurance

    200,000 miles

    6

    4.4 / 5.0

    CARCHEX

    250,000 miles

    5

    3.2 / 5.0

    Protect My Car 

    125,000 miles

    3

    4.6 / 5.0

    CarShield 

    200,000 miles

    6

    4.0 / 5.0

    Autopom!

    150,000 miles

    4

    4.0 / 5.0

    Endurance: Best Coverage

    Endurance has been around for more than 15 years. The company is a direct provider, so it administers all of its contracts. Endurance offers six protection plans, including a bumper-to-bumper option. In addition, all plans come with Endurance Elite Benefits for the first year, which includes benefits like key fob replacement, a collision discount, and total loss protection. Read our Endurance warranty review to learn more.

    CARCHEX: Best For Used Cars

    We think CARCHEX is the best option for high-mileage vehicles because it can cover cars up to 250,000 miles. CARCHEX has been around for more than 20 years and is endorsed by industry leaders like Edmunds.com, Kelley Blue Book, and CARFAX. If you’re looking for an extended warranty for a car over 100k miles, CARCHEX is a great choice. Learn more about this provider in our CARCHEX review.

    FAQ: CarShield Reviews

    • Is CarShield worth the money?

      According to our research, CarShield is one of the most affordable extended warranty options available. An extended warranty from CarShield is worth it if you want peace of mind that repairs are covered. However, an extended auto warranty might not be worth it if you have savings set aside for car repairs.

    • What is the average cost of CarShield?

      CarShield’s highest level of coverage costs between $80 and $100 per month and has an average total cost of between $1,700 and $2,000. CarShield’s prices are cheaper than many of its competitors.

    • Does CarShield really pay for repairs?

      According to positive CarShield reviews from thousands of customers, CarShield does pay for repairs. However, each contract comes with specific exclusions that apply to different parts and situations. Read the entire contract before signing to avoid being disappointed if a repair is not covered.

    • What does CarShield actually cover?

      CarShield covers a range of mechanical breakdowns depending on which plan you choose. The highest level of coverage is similar to a factory warranty, so it covers almost any breakdown due to mechanical failure of a factory-installed part. However, plans exclude a number of parts, including cosmetic items and wear parts like brake pads. They also don’t cover damage from environmental events, misuse, or lack of maintenance.

    • Is CarShield a rip-off?

      CarShield is not a scam or a rip-off. The company has over 22,000 reviews on Trustpilot with a 4.0-star rating overall. The key to not being disappointed with an extended warranty is to read the fine print and understand what is and isn’t covered.

    • Does CarShield cover the alternator?

      Yes, CarShield covers the alternator under the Diamond, Platinum, Gold, and Aluminum plans. The alternator is included under electrical system coverage, along with the power window motor, ignition switch, wiper motors, power door locks, and more.

    • Does CarShield have a deductible?

      Based on our research, CarShield offers deductibles that are very low or nonexistent. The quotes we received from the company each came with a $100 deductible, which is standard in the extended car warranty industry.

    How We Rate Warranty Providers

    Our review process aims to deliver consistent and unbiased assessments of extended auto warranty providers. While there are multiple qualities that make a warranty company successful, our review team focuses on those we believe are the most important for consumers:

    • Cost: Cost can be difficult to compare between providers because so many factors impact vehicle service contract pricing. To determine our cost score, we perform a secret shopper analysis for a variety of vehicles and plans and consider available deductibles.
    • Coverage: Our team of experts looks at the number of extended warranty plans available, as well as term limits, exclusions, and added benefits like roadside assistance. Ratings also take into account the availability of maintenance coverage.
    • Reputation: It’s important that an extended car warranty company is able to meet its claims obligations. Companies with a strong rating from the Better Business Bureau (BBB) score well in this category. Established providers with a long history of reliable service also receive positive marks.
    • Customer Experience: We listen to real customer sales calls and comb through reviews on sites like the BBB to learn about customer experiences. Warranty companies with a low volume of complaints score well in this area. We also consider the availability of mobile apps and chat features.