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Fidelity Car Warranty Services
Are you thinking of purchasing a Fidelity car warranty? Check out our in-depth guide on coverage plans, costs, customer ratings, and alternative warranty options.
When the manufacturer’s warranty on your vehicle runs out, you might turn to extended warranty coverage for peace of mind. While there are numerous options drivers can choose from, one that you may be considering is a Fidelity car warranty.
But with so many extended car warranty providers out there, is Fidelity Warranty Services Inc. (FWS) the best option for you? In this article, we review Fidelity car warranties based on cost, coverage plans, and customer reviews. Then, we give you a quick rundown of the best extended car warranty companies in the industry to see how Fidelity car warranties compare.
Our review team has spent hundreds of hours researching car warranty companies to help consumers choose the best coverage for their vehicles. Writers and editors evaluate each brand based on industry data and real customers’ experiences, meeting high editorial standards to keep readers informed.
This review gives Fidelity Warranty Services 4.1 out of 5.0 stars.
Deductibles range from $0 to $250 per repair visit.
You can either get a Fidelity Vehicle Service Contract or a High-Mileage Service Contract with Fidelity.
Fidelity Warranty Services Reviews
A Fidelity car warranty is an excellent extended warranty option if you’re looking for comprehensive coverage and nice perks. The company has a solid reputation among industry experts and drivers and is backed by a reputable insurance company.
While Fidelity’s vehicle protection services are superior to some competitors and well above average, you may find more flexible coverage and better mileage options by looking elsewhere. Here’s a breakdown of how we rate Fidelity car warranties in several categories:
Fidelity Warranty Services BBB
FWS has largely positive reviews. The company holds an A- rating and accreditation with 3.7 out of 5.0 stars from the BBB, which shows that the provider knows how to handle and respond to customer complaints effectively.
Our team looked at customer reviews submitted on the BBB website to get an overall view of Fidelity’s customer service experience. Positive customer reviews highlight customer service representatives’ knowledge of the claims process. Negative customer reviews highlight issues with denied claims that purportedly should have been covered under a Fidelity car warranty.
Positive Fidelity Warranty Services Reviews
Positive and negative reviews are to be expected when it comes to customer feedback. To avoid any surprises, be sure to understand the ins and outs of your contract before signing on the dotted line.
“Excellent service and follow up. Fidelity did a wonderful job following up on my claim. Very pleased with outcome….Easy to communicate and response was timely.” – from Ernest R. via BBB
“Service was easy, which is a plus. Everything was amazing.” – Victoria F. via BBB
Fidelity Warranty Services Complaints
“Fidelity would not cover damage to parts of my vehicle. The oil leaked on and damaged the floor cover. Fidelity wouldn’t pay for the replacement.”
– from Lila S. via BBB
“They denied a rightful claim without explanation. I appealed and apparently to investigate it further they contacted the warranty broker instead of the shop where the car is. It is disgusting to treat customers in this manner.” – Gregorio S. via BBB
What Is Fidelity Warranty Services?
A provider of warranty products and services for over 40 years, Fidelity Warranty Services Inc., based in Deerfield Beach, Florida, offers vehicle protection plans at dealerships nationwide. Drivers can choose a Fidelity car warranty from two extended service options broken down into a total of five coverage levels.
FWS–which covers repairs at more than 6,000 participating repair shops nationwide–says it paid out more than $525 million in claims in 2019 alone.
Fidelity Pros And Cons
ProsComprehensive coverage optionsRating of A from the Better Business Bureau (BBB)
ConsOnly up to 120,000 miles of coverageCoverage plans only sold at dealerships
Fidelity Car Warranty Coverage
Drivers can choose from five levels of Fidelity car warranty coverage. The company breaks the coverage levels into two groups: the Fidelity Vehicle Service Contract for newer vehicles and the High-Mileage Vehicle Service Contract.
Fidelity Vehicle Service Contract
The Vehicle Service Contract includes three Fidelity car warranty options. These vehicle protection plans are designed for newer cars and offer up to 120,000 miles of coverage depending on the age and mileage of your car.
Fidelity Car Warranty
Bumper-to-bumper coverage with a few exclusions
Comprehensive powertrain coverage for the engine, cooling, transmission, drive axle, steering, electrical, air conditioning, front/rear suspension, and braking system
Basic powertrain coverage to protect your car’s major systems,
including the engine, transmission, and drive axle
Fidelity High-Mileage Vehicle Service Contract
The High-Mileage Vehicle Service Contract is a Fidelity car warranty for older cars and used vehicles. It begins on the purchase date and expires according to the term or mileage selected, whichever comes first. The vehicle service plan covers up to 48,000 miles of protection and features two coverage levels.
Fidelity Car Warranty
Owner Select Coverage
Comprehensive powertrain coverage for your vehicle’s engine, transmission,
drivetrain, steering, air conditioning, and brake systems
Drivetrain Plus Coverage
Basic powertrain coverage with covered repairs for the engine, transmission,
transaxle, drive axle, and transfer case
Other Fidelity Plans
Along with traditional car warranties, FWS offers the following types of coverage, which are less comprehensive and more specialized:
Road Hazard Tire and Wheel: Repairs or replaces tires damaged by road hazards, road surface conditions, and road debris
Road Hazard Tire and Wheel Bundle: Comes in four levels of coverage that can protect your vehicle’s interior and exterior
Term Care Select: Protects your new car for items not covered under a manufacturer’s warranty
Car Care Service Plan: Features valuable maintenance services such as lube, filter and oil changes, cleaning and adjusting brakes, a multipoint vehicle inspection, and tire rotation
Theft Deterrent System: Helps protect your car from thieves
Fidelity Car Warranty Benefits
All Fidelity car warranties come with additional features, including:
Towing reimbursement: Reimbursement of up to $100 in towing charges after a covered mechanical breakdown
Alternate transportation coverage: Reimbursement of up to $40 per day for up to 10 days for public transportation, rental cars, or rideshare services after a covered mechanical breakdown
Travel coverage: Reimbursement of up to $100 per day and up to $500 per occurrence for food and lodging if your vehicle breaks down more than 100 miles away from home
Fluids coverage: Replacement of necessary fluids, oils, greases, lubricants, and approved air conditioner gases needed after a covered repair
Financing: Plan cost can be included in the financing of your vehicle
Fidelity Car Warranty Cost
Fidelity Warranty Services does not provide cost information on its website. The best way to learn what you may pay for a Fidelity protection plan is to call a dealership that sells the company’s warranties.
Warranty companies weigh a host of factors to determine the cost of their vehicle service contracts. These include:
The type of car you drive
The age and mileage of your vehicle
The coverage plan you choose
Your deductible ($0, $50, $100, or $250 per repair visit)
Fidelity car warranties are also subject to dealer markups since they are sold through participating dealerships only.
How Does A Fidelity Car Warranty Work?
FWS partners with more than 3,800 U.S. dealerships, which sell its vehicle service contracts. Fidelity car warranty costs will vary depending on the dealer, so cost information isn’t directly available to consumers. For a Fidelity car warranty quote, you can contact a participating dealership in your area.
If your car breaks down, Fidelity recommends bringing your vehicle to your selling dealership for repairs. If this isn’t possible, the company suggests contacting the customer service number found on your contract to find a participating repair facility.
Once repairs are made, Fidelity will pay the service center directly. You’ll only have to pay the deductible that you selected when choosing your coverage plan.
If you’re unsatisfied with your Fidelity car warranty, you can contact your dealership to find out about cancellation options. If you choose to sell your car while it’s still under warranty, your coverage is transferable to the new owner. Your vehicle service contract should include exact details about the transfer process and any applicable fees.
Fidelity Car Warranty: Conclusion
This review went over the protection plans offered by Fidelity Warranty Services. The company breaks its extended warranties into two separate categories. For newer vehicles, there are three levels of vehicle service contracts to choose from. For older cars, Fidelity has two warranty plans under its High Mileage Protection Plan umbrella. Because it only sells warranties through certain dealers, the best way to get a quote is to contact a dealership directly.
Top Recommendations For Extended Car Warranties
Before you commit to an extended car warranty, it’s a good idea to shop around and get multiple quotes to compare your options.
Superior: Covers hundreds of parts for most major systems
Secure Plus: Mid-level option with the shortest waiting period for coverage
Secure: Covers the basic powertrain components, such as the engine, transmission, and drivetrain
Select Premier: Designed for drivers with up to 150,000 miles on their vehicles
EnduranceAdvantage™: Extensive component and maintenance coverage
The warranty company also provides extra perks to new customers by enrolling them in one year of free Endurance Elite Benefits when they sign up for any Endurance vehicle protection plan. Key features include 24/7 roadside assistance, key fob replacement, and tire repairs and replacements.
In business for more than 20 years, CARCHEX is one of the most respected warranty providers in the nation. The company has thousands of positive reviews and partners with companies such as CARFAX and Kelley Blue Book.
CARCHEX offers five coverage levels extending as high as 250,000 miles:
Titanium: Exclusionary coverage, similar to a bumper-to-bumper warranty
Platinum: Highest stated-component coverage for hundreds of parts
Gold: Mid-tier coverage targeted to higher-mileage vehicles
Silver: Powertrain coverage
Bronze: Basic powertrain coverage
Plans also come with roadside assistance, rental car reimbursement, and trip interruption coverage. CARCHEX is only one of two providers on our list that offer full extended warranty coverage in California.
Below are some frequently asked questions about Fidelity Warranty Services:
Fidelity Warranty Services Inc. holds accreditation and an A rating from the BBB with 3.71 stars out of 5 from customer reviews. Most drivers say their experience with the claims process has been easy and hassle-free.
If you need to contact Fidelity Warranty Services to file a claim or for any other reason, you can speak to an FWS representative by calling 800-327-5172. To obtain a free quote, contact a local participating dealer.
You can purchase a Fidelity car warranty at over 3,800 dealerships nationwide.
We named Endurance, CARCHEX, CarShield, Protect My Car, and autopom! as the best extended car warranty companies based on reputation, coverage, cost, and customer experience. However, the best warranty provider for you will depend on your unique needs.
How We Rate Warranty Providers
Our review process aims to deliver consistent and unbiased assessments of extended auto warranty providers. While there are multiple qualities that make a warranty company successful, our review team focuses on those we believe are the most important for consumers:
Reputation:It’s important that an extended car warranty company is able to meet its claims obligations. Companies with a strong rating from the Better Business Bureau (BBB) score well in this category. Established providers with a long history of reliable service also receive positive marks.
Coverage:Our team of experts looks at the number of extended warranty plans available, as well as term limits, exclusions, and added benefits like roadside assistance. Ratings also take into account the availability of maintenance coverage.
Cost: Cost can be difficult to compare between providers because so many factors impact vehicle service contract pricing. To determine our cost score, we perform a secret shopper analysis for a variety of vehicles and plans and consider available deductibles.
Transparency: Our team evaluates the availability and transparency of each company’s contracts, as well as whether each provider offers a money-back guarantee.
Customer Experience: We listen to real customer sales calls and comb through reviews on sites like the BBB to learn about customer experiences. Warranty companies with a low volume of complaints score well in this area. We also consider the availability of mobile apps and chat features.