EasyCare Warranty

If you’re looking for peace of mind when your car’s factory warranty expires, you may want to consider extended warranty coverage. One place where you can find it is EasyCare Warranty, which offers drivers a choice of four vehicle service contracts. But is this company worth the investment? 

This review will take a look at EasyCare’s warranty costs, services, and customer service reputation so you can know how the Norcross, Georgia-based auto warranty provider compares with the best extended car warranty companies on the market.

Jalopnik Gist:

• The four extended warranty contracts EasyCare offers are the TotalCare, StatedCare, PrimaryCare, and PowerCare plans.
• EasyCare only sells vehicle service contracts through participating dealers.
• The company offers a wide variety of other vehicle protection products, including guaranteed asset coverage, tire and wheel protection, and paintless dent repair.

We give EasyCare a rating of 4.1 stars out of 5.0. While EasyCare warranties come with some good perks, such as roadside assistance and trip interruption coverage, customer reviews of the extended warranty provider raise some red flags about the quality of service and the company’s reputation.

EasyCare is a subsidiary of the Automobile Protection Corporation (APCO), founded in 1984 by Larry Dorfman, who wanted to create a company that would offer premier driver benefits and customer satisfaction through the lifespan of vehicle ownership. 

There are four EasyCare warranty plans, including bumper-to-bumper and powertrain coverage. Drivers can only purchase EasyCare warranties through dealerships. 

EasyCare holds an A+ rating from the Better Business Bureau (BBB). However, EasyCare warranties come with both positives and negatives.

EasyCare warranty repair costs are not available online since pricing varies by location and dealership. However, we were able to get an idea of coverage costs by reading through customer reviews online. 

One customer reported paying $2,000 for high-level coverage of 10 years/120,000 miles on a 2019 Honda Fit EX. In a recent survey where we polled 1,000 people, most said they paid between $1,500 and $2,499 for their vehicle service contracts. 

Factors that can affect the cost of your warranty are shown in the graphic below.

Drivers can choose from the four EasyCare warranty plans below. While the duration and mileage terms are not listed on EasyCare’s website, the vehicle warranty company says these terms, as well as deductibles and payment plans, are negotiable. 

Here’s an overview of EasyCare’s warranty coverage options:

If you sell your vehicle, you can transfer EasyCare warranty coverage to the next owner if your warranty hasn’t expired. All EasyCare coverage plans also include the following perks: 

• 24/7 emergency roadside assistance: This includes emergency towing, flat tire changes, gas delivery, lockouts, and battery jump-starts. 
• Rental car reimbursement: EasyCare will pay for substitute transportation when your vehicle is in the shop. Drivers receive up to $40 a day for up to six days, with an upgrade available for an additional cost. 
• Trip interruption: The company covers food and lodging expenses up to $100 per day for three days when drivers are more than 50 miles from home. 
• Tire and wheel road hazard protection: EasyCare will repair or replace tires and wheels that are damaged because of road hazards and rendered unserviceable. Some restrictions apply. 

Additional EasyCare Coverage Options

In addition to its vehicle service contracts, EasyCare offers a few other vehicle protection products. Additional coverages offered include:

• GAP (guaranteed asset protection)
• Appearance protection
• Paintless dent repair
• SelectCare (for wear-and-tear items)
• Etch (theft protection)
• Commercial vehicle coverage
• KeyCare
• TechCare
• DriverCare (for tire and wheel components)

EasyCare Warranty Coverage Exclusions 

While EasyCare warranty plans offer comprehensive vehicle coverage, every plan–even TotalCare–has some exclusions. These include:

• Normal maintenance items and parts
• Squeaks, rattles, water leaks, and wind noise
• Non-factory-installed radios and speakers
• Exterior metal
• Upholstery 
• Cosmetic items such as carpet and trim
• Convertible tops, glass, and plastic

These exclusions are common in the industry.

Drivers can only purchase EasyCare warranty coverage through a car dealership. To find a participating dealership, you can call the EasyCare customer care center. Simple instructions for canceling or renewing an EasyCare warranty are available on the company’s website.

If your vehicle experiences a mechanical breakdown, you should bring your car to the selling dealership if possible. You can also bring your car to any licensed repair facility if it breaks down while you’re traveling. When you arrive, the repair shop should contact the EasyCare warranty claims department before making any repairs. 

Once EasyCare approves the repairs, the car warranty company will pay the repair facility directly for all covered repairs minus your deductible. 

Compared with other third-party providers, EasyCare has below-average ratings from customers. The company holds a 1.3-star rating out of 5.0 from the BBB and has closed over 110 complaints within the past three years. Customer ratings on Trustpilot are a bit better, giving the company an average star rating of 3.1 out of 5.0.

Positive customer reviews praise the company for its claims process and repair experience, while negative reviews consistently highlight issues with coverage in the contracts and plan cancellation. 

Positive EasyCare Reviews

“I’ve had nothing but amazing results with the warranty company. They covered everything that need to be to fixed and even provided me with a loaner vehicle. I would buy this over and over again with whatever vehicle I purchase.”

– Carlos S. via BBB

“Good experience. I would highly recommended. Saved me thousands on my vehicle repairs. The service department even said they were easy to deal with. Also approved me for a rental.

– Elizabeth N. via BBB

Negative EasyCare Reviews 

“Terrible customer service. They paid what they want without giving an explanation or a writing summary. Supervisors dont care. They dont return calls. This is a total scam.”

– Glenn G. via BBB

“They are awful to deal with. Not a professional company. [They] do not keep past records and are just a headache when you need to try to use them. Save your money!”

– Erin C. via BBB

EasyCare offers four levels of coverage to choose from, but the company only sells its warranty plans through participating dealers. Each protection plan comes with a few additional benefits, including roadside assistance, rental car reimbursement, trip interruption protection, and tire and wheel protection. EasyCare also offers several kinds of additional protection, including KeyCare, guaranteed asset protection (GAP), paintless dent repair, appearance protection, and more.

Top Recommendations For Extended Car Warranties

You should always shop around and compare your options before committing to an extended warranty for your vehicle. 

Our team has carefully reviewed every major extended auto warranty provider in the industry by performing secret shopper analyses and comparing plans, pricing, driver reviews, and more. From this, we found Endurance to offer the best overall extended warranty among third-party providers. In addition, we found CarShield to be another option worth considering. 

Endurance: Best Coverage 

Endurance is our highest-rated extended car warranty provider. The company offers drivers six options that can stretch beyond 200,000 miles, and these coverage plans include levels of powertrain and bumper-to-bumper coverage.

All Endurance warranties come with one year free of Elite Benefits, which includes roadside assistance, key fob replacement, tire repair/replacement, total loss protection, collision discount, and the Endurance mobile app. 

Read more: Endurance warranty reviews

CarShield: Best Monthly Payments

CarShield is a popular third-party extended warranty company that offers low-cost plans and an easy shopping experience for customers. Like Endurance, the company has six extended warranty options that can cover vehicles with up to 300,000 miles. Plans likewise range from basic powertrain to more high-tech bumper-to-bumper coverage. 

CarShield also specializes in offering affordable coverage. Most drivers find cheaper rates with CarShield than other companies, and our research validates this.

Read more: CarShield reviews

Our review process aims to deliver consistent and unbiased assessments of extended auto warranty providers. While there are multiple qualities that make a warranty company successful, our review team focuses on those we believe are the most important for consumers:

• Cost: Cost can be difficult to compare between providers because so many factors impact vehicle service contract pricing. To determine our cost score, we perform a secret shopper analysis for a variety of vehicles and plans and consider available deductibles.

• Coverage: Our team of experts looks at the number of extended warranty plans available, as well as term limits, exclusions, and added benefits like roadside assistance. Ratings also take into account the availability of maintenance coverage.

• Reputation: It’s important that an extended car warranty company is able to meet its claims obligations. Companies with a strong rating from the Better Business Bureau (BBB) score well in this category. Established providers with a long history of reliable service also receive positive marks.

• Customer Experience: We listen to real customer sales calls and comb through reviews on sites like the BBB to learn about customer experiences. Warranty companies with a low volume of complaints score well in this area. We also consider the availability of mobile apps and chat features.

*Data accurate at time of publication.