- Assurant has an A+ rating with the BBB
- We rate Assurant extended warranty 3.8 stars
- All Assurant extended warranty plans can be transferred or canceled
Assurant Pros And Cons
Assurant extended warranty contracts are provided by dealerships and financial institutions to protect your car after the manufacturer’s warranty expires. While the third-party provider has been in business for over 100 years and provides a variety of plans, you should always take the time to learn the ins and outs of a company before making any decisions.
This article will look at Assurant’s extended warranty coverage and what customers have to say about the company. Read on to see how Assurant stacks up against some of the best extended auto warranty providers in the nation.
We give Assurant a 3.8 out of 5.0-star rating. While Assurant has solid protection plans available, its reputation and customer experience are concerning, especially the claims of how it handles its policies. We recommend reaching out to other reputable extended car warranty providers for quotes.
Reviews of Assurant discuss all of the company’s services, such as phone insurance and third-party extended car warranties. The company holds an A+ rating from the Better Business Bureau (BBB) with a 4.5-star rating out of 5.0 from reviewers. Assurant has responded to over 2,100 customer complaints made through the BBB in the last year alone.
Customer complaints discuss the company’s poor customer service, slow claims processing, and failure to follow through on honoring contract obligations and issuing claims payments.
Below, we’ve presented reviews to provide a bigger picture of Assurant’s customer service experience.
Positive Assurant Reviews
“A well-thought-out process that allows a smooth and efficient transaction. Thank you for a good experience.”
– Frank via Trustpilot
“Timely processing and approval of all claims. Great job, guys.”
– Frederick via Trustpilot
“Taking 12 weeks to get my claim money back still no check.”
– Christina11 via BBB
“No stars for me. They did not want to cover my vehicle unless I took it to the dealership I bought it from. No more business from me.”
– Baudelio M. via BBB
Assurant began as the LaCrosse Mutual Aid Association, which sold disability insurance, in 1892. Over several decades, Assurant has grown and expanded into new markets, acquiring several companies, including The Warranty Group, a warranty and insurance company covering automobiles, mobile devices, and electronics.
Assurant also administers warranties to other companies as Assurant Solutions, including the United Services Automobile Association (USAA). Assurant’s extended warranty plans are only available through dealerships, which is why there isn’t much information about them posted online. If you would like to receive a quote for an Assurant extended warranty, you should reach out to participating dealerships directly.
How Much Does An Assurant Extended Warranty Cost?
Assurant does not post cost information for its vehicle service contracts online since coverage must be purchased through a dealership. However, some factors affect the overall costs of Assurant’s vehicle protection plans, including:
- Coverage level
- Deductible option
- Vehicle make, model, and age
- Vehicle mileage
Assurant Extended Car Warranty Coverage
Assurant offers five extended service contracts to drivers with various mileage eligibility limits. In-depth information about the plans is not readily available on the company’s website. However, we were able to find a general overview of coverage options:
- Platinum: Available for vehicles with 150,000 miles or less
- Gold: Available for vehicles with 180,000 miles or less
- Silver: Available for vehicles with 200,000 miles or less
- Powertrain: Available for vehicles with 150,000 miles or less
- Engine: Available for vehicles with 150,000 miles or less
All plans are transferable and can be canceled. Plan benefits include:
- Emergency roadside assistance
- Rental reimbursement
- Travel-expense reimbursement (not available in New York)
Assurant extended warranty coverage excludes cosmetic damage, normal wear and tear, and damage from a lack of maintenance. Its service plans also don’t cover routine maintenance such as oil changes or tire rotations. This is common in the extended warranty industry.
How Does An Assurant Extended Warranty Work?
To get an Assurant extended warranty, you’ll have to reach out to a participating dealership to get a quote. You can contact Assurant directly to find the location closest to you.
If you have an Assurant extended warranty and your vehicle experiences an unexpected mechanical breakdown, you can take it to a licensed repair facility in the U.S. or Canada. The repair service department will reach out to Assurant directly once the problem is diagnosed. Assurant will need to authorize any repairs before work can be done. If the repairs are covered under your extended car warranty, all you will need to do is pay your deductible.
Assurant Warranty: Conclusion
We rate Assurant extended warranty 3.8 out of 5.0 stars because of their above average protection plans. Before you make any decisions on an Assurant extended warranty, you should get quotes from multiple third-party providers to compare your options.
Assurant Competitors: Top Picks
We recommend reaching out to Endurance and CARCHEX for warranty estimates.
Endurance: 4.6 Stars
Endurance ranked highest in our review of the best extended car warranty companies. The direct auto warranty provider is unique in the industry as it creates and backs its warranty plans. Endurance offers six levels of warranty coverage that can last up to 200,000 miles. It also provides perks through offering one year free of Elite Benefits, including roadside assistance and tire repair/replacement.
CARCHEX: 4.4 Stars
In our review of the best extended auto warranty companies, we recognized CARCHEX as the Best for Used Cars since it can cover cars with up to 250,000 miles. The third-party warranty provider offers five plan types, including bumper-to-bumper and powertrain coverage.
How We Rate Warranty Providers
Our review process aims to deliver consistent and unbiased assessments of extended auto warranty providers. While there are multiple qualities that make a warranty company successful, our review team focuses on those we believe are the most important for consumers:
- Reputation: It’s important that an extended car warranty company is able to meet its claims obligations. Companies with a strong rating from the Better Business Bureau (BBB) score well in this category. Established providers with a long history of reliable service also receive positive marks.
- Coverage: Our team of experts looks at the number of extended warranty plans available, as well as term limits, exclusions, and added benefits like roadside assistance. Ratings also take into account the availability of maintenance coverage.
- Cost: Cost can be difficult to compare between providers because so many factors impact vehicle service contract pricing. To determine our cost score, we perform a secret shopper analysis for a variety of vehicles and plans and consider available deductibles.
- Transparency: Our team evaluates the availability and transparency of each company’s contracts, as well as whether each provider offers a money-back guarantee.
- Customer Experience: We listen to real customer sales calls and comb through reviews on sites like the BBB to learn about customer experiences. Warranty companies with a low volume of complaints score well in this area. We also consider the availability of mobile apps and chat features.
*Data accurate at time of publication.
Assurant Warranty: FAQ
Below are some frequently asked questions about Assurant extended warranty.