• customer satisfaction

    U of M Survey Contradicts Others, Claims Fewer Buyers Satisfied With Detroit Automakers

    This year's American Customer Satisfaction Index, a study put together by the University of Michigan's Ross School of Business, shows that the home state's automakers are losing ground in customer satisfaction to European and Japanese manufacturers. The report shows brands like Buick, Cadillac and Lincoln-Mercury dropping compared to Honda and Lexus — directly contradicting Consumer Reports and JD Power surveys that show American cars on the rise. Though Saturn posted the biggest gain in satisfaction, Chevy posted the biggest loss. It could be that cutbacks are taking their toll; more likely, people are suddenly not so pleased with that Expedition EL now that gas now costs a billion dollars a gallon. Full scores after the jump. More »

    2:20 PM on Tue Aug 19 2008
    By Matt Hardigree
    905 views, 33 comments

    Latest by Dollarbill4: @LucidRalphWiley: Because this is done by the U of Michigan B school, it doesn't necessarily give automatic credibility to the more »

  • vehicle quality

    Toyota Drops In Consumer Reports Annual Car Reliability Survey, Ford Improves

    Apparently, the V6 version of the Toyota Camry, a long-time resident to Consumer Reports' "Annual Car Reliability Survey," is no longer welcome around those parts. And it's not just the Camry, but also the new bigger-than-big four-wheel-drive V8-powered Toyota Tundra and the Lexus Gs. All three of these vehicles "declining reliability" has canceled the "automatic recommended" rating given to the Toyota, Scion and Lexus brands from CR. Hmm, that's no good thing — except it appears to be a boon for Ford, who's showing some serious increases in quality ratings this past year in the Explorer, the F-150 and the Mustang. Full list below the jump. More »

    8:00 AM on Wed Oct 17 2007
    By Ray Wert
    4,766 views, 45 comments

    Latest by Littlecarrot: I like Consumer Reports. I think overall they've called them right over the years. Besides, what other publication are you more »

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