The just-released-moments-ago JD PowerCustomer Satisfaction Index indicates Jaguar, Cadillac, Lexus lead the 2009 pack of brands. Also, 12% of new sales are lost to other brands because of poor customer service at the dealer level. Wait, car dealers suck?
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The 2009 Hyundai Genesis ranks highest in launch performance among vehicle models introduced during the first ten months of 2008, according to J.D. Power and Associates' 2009 Vehicle Launch Index released today. Hyundai? Yes, Hyundai. More »
The 2009 J.D. Power Initial Quality Survey is out. Lexus takes top marks followed by Porsche, Cadillac, Hyundai and Honda. The worst? Land Rover, Smart, And Mini.
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