Lexus, Mercury and Cadillac Top New J.D. Power Vehicle Dependability…

J.D. Power & Associates has again released its annual Vehicle Dependability Study, measuring problems experienced by original owners of 3-year-old vehicles; in this case, 2005 model year vehicles. No surprises at the very top, as Lexus leads the pack for a 14th straight year, but two domestic brands — Mercury and… » 8/07/08 9:20am 8/07/08 9:20am

J.D. Power: Car Dealership Customer Satisfaction Improves, Jaguar Comes…

According to the 28th annual J.D. Power and Associates Customer Service Index, car dealerships rose in customer satisfaction so far this year, due mostly to an increased satisfaction with repair work. Overall, two-thirds of the 37 brands ranked experienced gains in customer satisfaction. Dealer service overall… » 7/18/08 12:15pm 7/18/08 12:15pm