This Japanese Car Brand Goes Off-Roading More Than Land Rover

Last year J.D. Power surveyed car owners on "whether or not they use their vehicles off paved roads." Jeep had the most "yeses," with 31% of owners claiming they left the pavement. Ram was right behind at 30.2%, followed closely by Subaru with 29.5% of owners reporting they hit the dirt. » 7/07/14 1:32pm 7/07/14 1:32pm

​Surprise! Automakers Still Suck At Tech

This year's J.D. Power Initial Quality Study™ is out, and people love their Porsches. What they don't love are the clumsy, hacked together attempts at integrating tech into cars. » 6/19/14 12:19pm 6/19/14 12:19pm

The Sonata's Lack Of 'Dependability' Is Hurting Hyundai

It's undeniable that the current Hyundai Sonata has been a hit for the company, propelling itself from an also-ran to a mainstream midsize sedan. But apparently it's come at the price of Hyundai's advancing reputation for reliability. » 2/24/14 7:00pm 2/24/14 7:00pm

Either New Cars Are Getting Less Reliable Or Olds Are Just Cranky

Increased complexity always frightens car enthusiasts, thinking at the newest crop of tech-heavy cars may be much less dependable in the long-term than their predecessors. A new JD Power survey might justify that fear. » 2/17/14 2:00pm 2/17/14 2:00pm

Everyone Hates Run-Flat Tires

Run flat tires are the worst. No, really. That’s what people say. It’s true. J.D. Power says so. Yeah. That guy who does the surveys. And hands out the trophies. No not the big silver ones, the glassy corporate-looking ones. You know the ones. You see them in those car commercials. » 4/02/13 10:40am 4/02/13 10:40am

JD Power Customer Satisfaction Index: 12% Of Buyers Lost To Crappy…

The just-released-moments-ago JD Power Customer Satisfaction Index indicates Jaguar, Cadillac, Lexus lead the 2009 pack of brands. Also, 12% of new sales are lost to other brands because of poor customer service at the dealer level. Wait, car dealers suck? » 12/08/09 10:00am 12/08/09 10:00am

JD Power: Hyundai Genesis Highest-Ranked Newly-Launched Vehicle

The 2009 Hyundai Genesis ranks highest in launch performance among vehicle models introduced during the first ten months of 2008, according to J.D. Power and Associates' 2009 Vehicle Launch Index released today. Hyundai? Yes, Hyundai. » 7/22/09 10:00am 7/22/09 10:00am

Lexus, Porsche Top 2009 J.D. Power Initial Quality Survey

The 2009 J.D. Power Initial Quality Survey is out. Lexus takes top marks followed by Porsche, Cadillac, Hyundai and Honda. The worst? Land Rover, Smart, And Mini. » 6/22/09 3:15pm 6/22/09 3:15pm

Buick, Jaguar Overtake Lexus At Top Of J.D. Power Reliability Survey

Buick and Jaguar ended Lexus's 14-year reign, each taking a share of first place for brands with the most-dependable vehicles in a study released today. U-S-A! U-K-But-Really-I-N-D-I-A! [Automotive News] » 3/19/09 8:00am 3/19/09 8:00am

Lexus, Mercury and Cadillac Top New J.D. Power Vehicle Dependability…

J.D. Power & Associates has again released its annual Vehicle Dependability Study, measuring problems experienced by original owners of 3-year-old vehicles; in this case, 2005 model year vehicles. No surprises at the very top, as Lexus leads the pack for a 14th straight year, but two domestic brands — Mercury and… » 8/07/08 9:20am 8/07/08 9:20am

J.D. Power: Car Dealership Customer Satisfaction Improves, Jaguar Comes…

According to the 28th annual J.D. Power and Associates Customer Service Index, car dealerships rose in customer satisfaction so far this year, due mostly to an increased satisfaction with repair work. Overall, two-thirds of the 37 brands ranked experienced gains in customer satisfaction. Dealer service overall… » 7/18/08 12:15pm 7/18/08 12:15pm

2008 Chevy Malibu Refuses to be Ignored, Tops J.D. Power Initial…

The Car You Knew America Could Build (but wish they would have about 15 years ago) has just added another trophy to its collection. The 2008 Chevy Malibu received top honors in the mid-size car category of this year's J.D. Power (and his various associates') Initial Quality Survey, beating out the fugly Mitsubishi… » 6/05/08 10:20am 6/05/08 10:20am

Ford Wins Big, Mercedes Improves in Initial Quality Study

The powers that be J.D.Power say FoMoCo's breached the top three in its Initial Quality study, and Mercedes is the most improved automaker of all. The study is fielded each year to determine which cars record the fewest problems in the first 90 days of ownership. Ford large's Lincoln brand reached all the way up to… » 6/06/07 2:38pm 6/06/07 2:38pm

Women Harder to Please than Men in Cars, Chuh

We once put a ring on the finger of a woman whose career to date had been customer service. And when she got bad service herself, she was more than willing to complain about it. Rather loudly, we might add. We've also been in customer service. Or cotomer sevis, if you will. We understand when peons are hamstrung by… » 10/25/06 5:45pm 10/25/06 5:45pm

Your Car Is Delightful: 2006 Porsche Cayman Tops JD Power Top Ten List…

Yup, we know the kiddies love the lists — and Forbes/ForbesAutos readers love it when they can get all their information in table format. But seriously, WTF is JD Power, not to mention all of those Associates, thinking in placing a Scion tC and a Nissan Armada anywhere near the same list as a Porsche Cayman. Because… » 9/14/06 1:34pm 9/14/06 1:34pm

JD Power Takes In The Fumes: Releases Environmentally Friendly Vehicle…

Maybe it's the methane toxic-shock from all the self-inhaling that's causing the mass hysteria surrounding hybrids — because on top of the "Top 30" list (who comes up with a "Top 30" list anyway — doesn't anyone watch Letterman anymore?) JD Power & Associates also released the results of their "expectations survey"… » 8/31/06 2:05pm 8/31/06 2:05pm

Detroit Puts Three Brands in Top 5 of JD Power Dependability Survey

Mercury, Buick and Cadillac placed second, third and fourth, respectively, behind Lexus in the JD Power dependability survey, which tracks new vehicles over the first three years of ownership. Land Rover, on the other hand, finished last. Porsche, which took the number-two sport last year, dropped twenty places. And… » 8/11/06 12:49am 8/11/06 12:49am

Power to the Pontiac: Grand Prix Tops Quality Survey

What? You've got a problem with our leading with a GM win in the latest JD Power quality survey? After all, the Japanese and Koreans (and a couple of Germans) absolutely wiped the floor with American carmakers. But this is a man-bites-octopus business we're in, dammit, and we're always looking for an angle. And here… » 6/08/06 8:48am 6/08/06 8:48am

Brits Tout British-Built Cars' Popularity in Britain

Britons are chuffed that four of the top ten most satisfying cars available in Blighty are built by British hands. The cars? The Honda Civic, Toyota Avensis, Toyota Corolla and Jaguar S-type. And let's see, Honda and Toyota are Japanese, while Jaguar's owned by Ford. Yet What Car? editor David Motton has the gall to… » 6/02/06 4:42pm 6/02/06 4:42pm