Here Are The Ways Dealerships Fail At Internet Sales

We’ve already told you how dealerships aren’t particulary good at using social media, but few people actually buy things based on Twitter or Facebook interactions, so you can understand why dealers might be slow to catch on. But practically everyone makes purchases online, so why can’t some dealerships get internet… » 5/18/15 9:05pm Monday 9:05pm

Is Selling A Cheap Car Really That Different Than Selling An Exotic?

In the BBC documentary “The Trade Off,” two car salesmen switch places. One puts customers in ultra exotic cars, while the other helps buyers purchase more budget friendly vehicles. It is a fascinating look into the opposite ends of auto sales. Even through the customers and products are different, the skills to make… » 5/06/15 10:28am 5/06/15 10:28am

Car Dealers: What Are Your Most Outrageous Customer Stories?

Ok dealerships, you asked for it and now is your chance. Do you have a story you would like to share from the other side of the desk? It could be the sales manager from hell or a customer that threatened to take your head off because you didn’t have the right color. I’m sure you have some tales to tell, let’s hear… » 5/05/15 10:31am 5/05/15 10:31am

Miami Car Dealer Takes Car Back, Refuses To Return $9200 Deposit 

Some used car lots just look like sketchy places to make a purchase, but I’ve found that the ones passing themselves off as a “pre-owned luxury car dealer” can be just as bad if not worse than those notorious buy-here, pay-here establishments. One elderly Miami woman learned this lesson the hard way. » 4/30/15 5:17pm 4/30/15 5:17pm

Dealership Gives Boy With Leukemia The Ride Of A Lifetime In A Bugatti

How can you say no to a little boy who wants to go for a ride in a cool car? As the father of a two year old who asks me if we can “Go zoom in the blue car?” I totally understand. You can’t say no. So when a seven year old with Leukemia wanted to take a ride in a Bugatti Veyron, a Texas exotic car dealership answered… » 4/29/15 10:26am 4/29/15 10:26am

Do I Have To Pay Income Tax If I Sell My Car Privately?

I was at a luxury car dealer and they clearly gave me a low-ball offer on my trade. When I told them that I would rather sell it privately, they said “Well, if you do that you will have to pay thousands of dollars in income tax.” This sounds fishy to me, can the IRS tax you on a private sale? » 4/23/15 3:29pm 4/23/15 3:29pm

There Are Still Some Great People Working At Car Dealers

I’ve mentioned before that even when you do your best to negotiate the sale price of your car, you still need to keep your guard up when you get to the finance office. Often this is where the dealers make the most money, and can be a bit pushy about it. My recent trip to the F&I office was surprisingly pleasant. » 4/20/15 12:02pm 4/20/15 12:02pm

Tell Us Your Car Dealership Horror Stories

Over the past ten years, car buying has changed dramatically. While there are plenty of dealerships that do things the right way, there are others that haven’t quite gotten the memo. Whether it is a buy-here, pay-here lot or a high-end dealership, many of us have terrible car buying tales to tell. » 4/03/15 10:15am 4/03/15 10:15am

Feds Launch New Offensive Against Dealership Fraud 

While many dealerships have adapted to the age of internet shopping, some dealers have increased their deceptive practices to make up for the loss of profit on new car sales. The FTC has responded with an increased crackdown on these "stealerships," and some penalties could mean prison time. » 4/01/15 1:20pm 4/01/15 1:20pm

Google Thinks Too Many Choices Are A Bad Thing For Car Buyers

When it comes to buying a car, most people probably think the more choices they have the better able they are to make an informed decision. However, analytics experts at Google studied dealership inventory and brand websites and determined that consumers can be easily overwhelmed if those choices are not managed… » 3/19/15 10:18am 3/19/15 10:18am

Slow Sales Shuts Down One Of The Oldest Volkswagen Dealers In America

Since 1950, New Milford Volkswagen has been selling cars to New England customers; as of April 1st it will shut down. With Volkswagen sales sliding across the country, owner Ted Orr says "I'm not the last guy that this is going to happen to." Automotive News talks about the history of this dealership and its… » 3/17/15 10:55am 3/17/15 10:55am

Here Is Why Chevrolet Dealers Aren't Going To Be Like Tesla Stores

Normally when the dealerships versus Tesla debate props up, I'm on Elon's side. But a recent Forbes article that compares buying a Chevy Volt and a Tesla is not only an unfair, it's myopic. Chevy dealers aren't anything like Tesla stores, but that doesn't mean that Chevy are doing something wrong. » 3/16/15 5:11pm 3/16/15 5:11pm