Why Dealerships Ignore You And What You Can Do About It

I'm in my early 20's and can finally afford to buy a really cool performance car like a WRX or a Focus ST, but every time I go to the dealer for a test drive I get ignored. How can I get the salespeople to take me seriously, so I can test drive these cars and find out what I really want? » 7/11/14 2:20pm 7/11/14 2:20pm

Golfer Says Dealership Pulled Bait And Switch On Hole-In-One Prize

I'm a pretty lousy golfer so I don't even bother with the "Get A Hole In One And Win a Prize!" chances, though I do wish I could go all Tiger Woods and take home a new ATS or something. One golfer managed to sink his ball in one shot and thought he won a Kia K900, but the dealer won't give him the car. » 7/10/14 2:51pm 7/10/14 2:51pm

How To Use The Car Dealership Survey As Leverage To Get A Better Deal

I always recommend that car-shoppers do their negotiations away from the dealership, preferably by email. However, shopping this way isn't always easy and you will eventually have to visit the dealership. If you need one last card to play you can use the CSI (Customer Service Index) or "survey" as extra leverage. » 7/07/14 10:00am 7/07/14 10:00am

Roadside Dealership Will Make Your Jalop Dreams Come True

This wonderful place of awesomeness was found by Opponauts CrzRsn and Yamahog while they were searching for some doors for an XJ. It's Marshall Motors in Jackson, MI and unlike that other cool used-car dealer, this place has plenty of cheap, weird, and strange rides for your next project car hell. » 7/01/14 10:21am 7/01/14 10:21am

Using the Oculus Rift to Find Your Next Car

Going to a car dealership is notoriously fraught with anxiety. In addition to some guy in a plaid jacket trying to upsell you on hubcaps, you never know if they're going to have the exact car you're looking for, with the right options, in the right color. How do you know if it's what you want if you can't see it with… » 6/27/14 3:50pm 6/27/14 3:50pm

Consumer Groups Petition FTC to Investigate CarMax

CarMax might just be our favorite dealership for shopping out-of-warranty and notoriously expensive European hardware. The dealership chain is known for their friendly no-hassle sales and excellent warranties. But not all is well in CarMax country...11 consumer groups are asking the FTC (Federal Trade Commission) to… » 6/25/14 1:59pm 6/25/14 1:59pm

Ford Opens 88 Dealerships in China, All In One Day

For many automakers the Chinese market is so hot right now. A rising middle-class has been rapidly accelerating car ownership for several years. While several manufacturers are struggling in traditional markets, they are seeing profits in China. Of course in order for a non-Chinese company to sell cars in the country… » 6/23/14 10:55am 6/23/14 10:55am

Automakers Say Franchise Laws Go Too Far

Automakers were once a neutral party in the Tesla vs. dealership fight. However, with more states trying to find a middle ground between allowing Tesla to sell cars and still keep the dealers happy, new laws are being drafted, like the one in Pennsylvania, that have automakers pushing back. The manufacturers are… » 6/17/14 12:16pm 6/17/14 12:16pm

Dealers Want to Sell You a Car in 60 Minutes or Less

For many buying a car is all-day event. There is the test-driving the negotiating, and the waiting...and more waiting. Some dealerships use this waiting tactic to wear you down so that you will just accept whatever terms they give you in order get the hell out of there. Other dealerships are realizing that a customer… » 6/16/14 12:39pm 6/16/14 12:39pm

Texas Used Car Dealer Has All Female Sales Staff

As a buyer's consultant, I talk with salespeople everyday and I can tell you there is a difference between dealing with a male or female, not better or worse...just different. So I can understand why car-buyers might be more comfortable with women when haggling for a deal. Victory Auto Smart in Victoria Texas, is… » 6/11/14 3:33pm 6/11/14 3:33pm

Automakers Oppose Pennsylvania Tesla Bill

Tesla's battle to either open or maintain dealerships in certain states has been, for the most part, met with resistance from dealership groups. Now a new bill introduced in the Pennsylvania legislature on Monday has the automakers pushing back. The legislation proposed by Republican state Sen. John Rafferty Jr. , the… » 6/10/14 11:16am 6/10/14 11:16am

Toyota Dealership Tries "No Haggle Pricing"

You asked for it, now one dealership from the Penske auto-group is doing it...no haggle pricing. Surprise Toyota in Phoenix Arizona, is experimenting with this fixed price approach to car buying. Automotive News spoke to General Manager Michael Faul about being different from his competition, "We don't want the… » 6/09/14 1:03pm 6/09/14 1:03pm

Dealership Employee Arrested for Stealing Repair Payments

I always feel a little bit guilty using the "stealership" tag because I know we have some readers who are legit Jalops who also happen to sell cars. I have had plenty of conversations with some of them, and I truly believe they do their best to sell cars the right way. I don't like to paint with broad strokes and… » 6/08/14 9:53am 6/08/14 9:53am