Tell Us Your Car Dealership Horror Stories

Over the past ten years, car buying has changed dramatically. While there are plenty of dealerships that do things the right way, there are others that haven’t quite gotten the memo. Whether it is a buy-here, pay-here lot or a high-end dealership, many of us have terrible car buying tales to tell. » 4/03/15 10:15am 4/03/15 10:15am

Feds Launch New Offensive Against Dealership Fraud 

While many dealerships have adapted to the age of internet shopping, some dealers have increased their deceptive practices to make up for the loss of profit on new car sales. The FTC has responded with an increased crackdown on these "stealerships," and some penalties could mean prison time. » 4/01/15 1:20pm 4/01/15 1:20pm

Google Thinks Too Many Choices Are A Bad Thing For Car Buyers

When it comes to buying a car, most people probably think the more choices they have the better able they are to make an informed decision. However, analytics experts at Google studied dealership inventory and brand websites and determined that consumers can be easily overwhelmed if those choices are not managed… » 3/19/15 10:18am 3/19/15 10:18am

Slow Sales Shuts Down One Of The Oldest Volkswagen Dealers In America

Since 1950, New Milford Volkswagen has been selling cars to New England customers; as of April 1st it will shut down. With Volkswagen sales sliding across the country, owner Ted Orr says "I'm not the last guy that this is going to happen to." Automotive News talks about the history of this dealership and its… » 3/17/15 10:55am 3/17/15 10:55am

Here Is Why Chevrolet Dealers Aren't Going To Be Like Tesla Stores

Normally when the dealerships versus Tesla debate props up, I'm on Elon's side. But a recent Forbes article that compares buying a Chevy Volt and a Tesla is not only an unfair, it's myopic. Chevy dealers aren't anything like Tesla stores, but that doesn't mean that Chevy are doing something wrong. » 3/16/15 5:11pm 3/16/15 5:11pm

New Jersey Lawmakers On Path To Allow Tesla Direct Sales

It has been a long and complicated battle when it comes to Tesla sales in the Garden State. The automaker was selling cars for several years, then all of the sudden they were shut down due a violation of franchise laws. Now New Jersey lawmakers are getting closer to a full scale approval of Tesla direct sales. » 3/10/15 11:59am 3/10/15 11:59am

Customer Says She Was Threatened By Dealership That Bullied Pizza Guy

The folks over at F&R used car sales seem like some classy individuals. First they harassed a pizza delivery guy over a $7 tip. Now the owner and an employee are facing charges for threats and intimidation after they allegedly told a female customer that they would "punch her in the face," if she came to the… » 3/09/15 10:27am 3/09/15 10:27am

Toyota Dealership Helps Special Needs Students With Job Training

When we were in school we learned a lot of things, but for most of us the most important lessons were outside of the classroom in the real world. For the past twelve years, a Utah Toyota dealership has partnered with a local school to give special needs students an opportunity to work, and learn valuable job skills. » 3/07/15 2:35pm 3/07/15 2:35pm

FCA Says Dealers Are Taking Hellcat Deposits For Cars They Can't Deliver

Car buyers are lining up at their local Dodge dealer to get their hands on a 707 horsepower tire burning monster. The problem is there are way more buyers than available cars. Now Fiat Chrysler is warning consumers about "unscrupulous" Dodge dealers that are taking money for vehicles that won't be delivered. » 3/03/15 9:49am 3/03/15 9:49am

Dealership Donates Minivan To Couple Who Were Scammed On Craigslist

A Michigan couple on a fixed income saved up to purchase a $2500 minivan from a seller on Craigslist. But when the seller gave them a false title and the minivan turned out to be stolen, they were out a car and their money. Now a local dealer has stepped in to donate a car and make things right. » 3/01/15 10:01am 3/01/15 10:01am

Why Is Chevrolet Sending Their Dealers To Disney?

Many of you who have gone car shopping have encountered some interesting characters on the sales-floor. But for the past four years Chevrolet has been taking advice from Mickey Mouse and Goofy in order to make your car-buying experience more pleasant. I guess it really is a small world after all. » 2/19/15 7:25pm 2/19/15 7:25pm

Florida Dealership Repossessed Car With Baby Inside

For credit challenged car buyers, often the only choice is to purchase from a buy-here, pay-here dealership. They are notorious for saddling buyers with high-interest loans and repossessing the car with little grace period when the buyer can't pay. A Florida woman had her car taken with her nine-month old baby inside. » 2/13/15 10:46am 2/13/15 10:46am

Subaru Claims Dealership Falsified Customer Surveys To Avoid Termination

Whenever someone buys a new car automakers use survey data to determine which dealers are treating customers right and which ones aren't. Now Subaru is going after a California dealership that they say falsified these reports in order to hide their poor customer satisfaction. » 2/11/15 10:29am 2/11/15 10:29am