Five Worst Airlines

In honor of Evil Week, we're switching up the Hive a little bit. Normally we look for the five best, but this week we're looking for the five worst—specifically the worst airlines in the skies. The ones that should be grounded, or have fees so high, customer service so terrible, planes so uncomfortable, or routes so… » 10/26/14 4:41pm 10/26/14 4:41pm

US Airways Flight Attendant Refused To Hang Army Ranger's Jacket

Passengers on a U.S. Airways flight from Portland, Oregon to Charlotte, North Carolina are sharing an outrageous story of disrespect from a flight attendant toward an Army Ranger and combat veteran. He asked to have his "Dress Blues" uniform jacket hung, but the flight attendant refused, citing company policy. » 10/10/14 3:03am 10/10/14 3:03am

Dealership Finds A Way To Pay Salespeople Even If The Deal Dries Up

Carlos Uruchurtu, general manager of George Chevrolet in LA, had a problem, his hard-working sales staff would do their best to get a customer into a car only to have the deal fall through when it came time to get a loan. Uruchurtu came up with a plan to pay his staff even if a customer didn't drive home with a car. » 8/01/14 4:01pm 8/01/14 4:01pm

Money Saving Phone Calls: How to Optimize Your Car Insurance Rate

How many times have you logged into one of your credit card or bank accounts and seen a bogus charge or late fee appear out of nowhere? You wanted to call the company right away and have them refund your money, but you had no idea what to say to get the fee waived. So you just let it slide. Time after time. » 12/05/13 9:21am 12/05/13 9:21am

Hyundai/Kia's Luxury Problem

Hyundai/Kia has made it no secret that they want to play in the US luxury market. The Genesis, Equus, and now K900 sedans may not be stealing BMW and Benz buyers, but those vehicles show that the focus and resources are present to make an impact on this segment in the near future. However, product alone is not going… » 11/25/13 11:18am 11/25/13 11:18am

What Dealerships Could Learn From Baby Stores

Recently I had to purchase a new stroller for my son. The buying experience, was surprisingly pleasant. So much so that I think some car dealerships could learn a thing or two. Juan Barnett wrote a great piece on how it is the people that make or break a purchasing experience. He was right, and it doesn't matter if… » 11/01/13 11:10am 11/01/13 11:10am

Jeep Dealership Caves, Gives Protester New Wrangler

Abdulah Alsayegh doesn't do subtle. After waiting for weeks for parts from his Jeep dealership to no avail, he spraypainted complaints about their poor service all over his Wrangler and parked it right in front of their door. The dealership scrambled like mad to hide the eyesore, parking cars around it on all sides,… » 5/30/12 1:30pm 5/30/12 1:30pm

This Jeep Owner Vandalized His Own Car In A Dealership Protest

They do things a little differently in the Middle East. After waiting since April 16th for parts for his Jeep from the dealer, a man in the State of Kuwait spraypainted complaints about the dealership all over his Jeep and parked it right in front of their door. It's a "I will blind my eye if it mars your sight" kind… » 5/10/12 10:30am 5/10/12 10:30am

Honda denies pitchman same deal he pitched

Actor Dennis Singletary starred in a national commercial touting Honda's "Really Big Thing" sales promotion program. In fact, Singletary was so swayed by the offer of cheap financing, he went to a Honda dealer to take advantage of it. But when a dealer denied him participation in the very program he promoted he got… » 5/10/11 2:00pm 5/10/11 2:00pm

J.D. Power: Car Dealership Customer Satisfaction Improves, Jaguar Comes…

According to the 28th annual J.D. Power and Associates Customer Service Index, car dealerships rose in customer satisfaction so far this year, due mostly to an increased satisfaction with repair work. Overall, two-thirds of the 37 brands ranked experienced gains in customer satisfaction. Dealer service overall… » 7/18/08 12:15pm 7/18/08 12:15pm