<![CDATA[Jalopnik: customer satisfaction]]> http://tags.jalopnik.com/assets/base/img/thumbs140x140/jalopnik.com.png <![CDATA[Jalopnik: customer satisfaction]]> http://jalopnik.com/tag/customersatisfaction http://jalopnik.com/tag/customersatisfaction <![CDATA[U of M Survey Contradicts Others, Claims Fewer Buyers Satisfied With Detroit Automakers]]> This year's American Customer Satisfaction Index, a study put together by the University of Michigan's Ross School of Business, shows that the home state's automakers are losing ground in customer satisfaction to European and Japanese manufacturers. The report shows brands like Buick, Cadillac and Lincoln-Mercury dropping compared to Honda and Lexus — directly contradicting Consumer Reports and JD Power surveys that show American cars on the rise. Though Saturn posted the biggest gain in satisfaction, Chevy posted the biggest loss. It could be that cutbacks are taking their toll; more likely, people are suddenly not so pleased with that Expedition EL now that gas now costs a billion dollars a gallon. Full scores after the jump.

Company / Score / Year-Over-Year Percentage Change
Lexus / 87 / 0.0%
BMW / 87 / 1.2%
Honda / 86 / 2.4%
Toyota / 86 / 2.4%
Saturn / 85 / 4.9%
Cadillac / 85 / -1.2%
Buick / 85 / -1.2%
Hyundai / 83 / 0.0%
GMC / 83 / -3.5%
Lincoln, Mercury / 83 / -3.5%
Nissan / 82 / 2.5%
All Others / 82 / 2.5%
Mercedes Benz / 82 / -1.2%
Volkswagen / 81 / 1.3%
Ford / 80 / 0.0%
Mazda / 80 / 2.6%
Pontiac / 80 / 0.0%
Kia / 80 / 2.6%
Chrysler / 80 / 1.3%
Chevrolet / 79 / -3.7%
Dodge / 78 / -2.5%
Jeep / 76 / 1.3%
Subaru / NM / N/A

[Source: The ACSI via The Detroit News]

]]> http://jalopnik.com/index.php?op=postcommentfeed&postId=5038887&view=rss&microfeed=true <![CDATA[Get a Room, You Two: Cadillac Battles Lexus Atop Satisfaction Survey Results]]>

Despite a truly amazing result buried in the press release for AutoPacific's latest customer-satisfaction survey — that the Hyundai Azera unexpectedly nailed top-car honors — the battle between GM and Toyota still pulled top billing. The Detroit-based consultancy found that among buyers of new luxury cars, Cadillac is the top rated premium/luxury brand for customer satisfaction. Cadillac also had the top rated entry luxury car, the CTS, though Lexus picked up top luxury car with its LS430. More results after the jump.

Highest overall satisfaction: Lincoln Navigator
Top vehicle: Lincoln Navigator
Top truck: Lincoln Navigator
Top luxury SUV: Lincoln Navigator

Mainstream brand: Honda.
SUV: Honda Ridgeline
Minivan: Honda Odyssey

Top car overall: Hyundai Azera
Top large car: Hyundai Azera
Midsize SUV: Hyundai Santa Fe

Among segment ratings:
Sport Utility Vehicle owners rate their vehicles more satisfying than do Car, Pickup or Minivan owners.

AutoPacific Announces 2006 Brand Satisfaction Awards [Yahoo! News]

Related:
Lincoln Tops Dealer Service Satisfaction List [internal]

]]> http://jalopnik.com/index.php?op=postcommentfeed&postId=177394&view=rss&microfeed=true