Toyota, Cadillac strange bedfellows atop new customer satisfaction index

Americans love their Toyotas as much as they love their Cadillacs. At least, according to the American Customer Satisfaction Index — a national economic survey of customer evaluations of the quality of car brands. » 8/16/11 10:00am 8/16/11 10:00am

JD Power Customer Satisfaction Index: 12% Of Buyers Lost To Crappy…

The just-released-moments-ago JD Power Customer Satisfaction Index indicates Jaguar, Cadillac, Lexus lead the 2009 pack of brands. Also, 12% of new sales are lost to other brands because of poor customer service at the dealer level. Wait, car dealers suck? » 12/08/09 10:00am 12/08/09 10:00am

U of M Survey Contradicts Others, Claims Fewer Buyers Satisfied With…

This year's American Customer Satisfaction Index, a study put together by the University of Michigan's Ross School of Business, shows that the home state's automakers are losing ground in customer satisfaction to European and Japanese manufacturers. The report shows brands like Buick, Cadillac and Lincoln-Mercury… » 8/19/08 2:20pm 8/19/08 2:20pm

Get a Room, You Two: Cadillac Battles Lexus Atop Satisfaction Survey…

Despite a truly amazing result buried in the press release for AutoPacific's latest customer-satisfaction survey — that the Hyundai Azera unexpectedly nailed top-car honors — the battle between GM and Toyota still pulled top billing. The Detroit-based consultancy found that among buyers of new luxury cars, Cadillac… » 5/31/06 1:27pm 5/31/06 1:27pm