One Man's Quest To Get Oversight For Insurance Company Repair Programs

We like to think our skills as automotive wonks are fairly well-honed, but Mr. Eversman at AutoMuse makes us and our little Rules Of The Road feature look amateurish. If you'll remember, he was the one who brought the Allstate repair case to our attention. Now he's taking aim at the "direct repair" or "concierge"… » 3/07/08 1:15pm 3/07/08 1:15pm