U of M Survey Contradicts Others, Claims Fewer Buyers Satisfied With Detroit Automakers

This year's American Customer Satisfaction Index, a study put together by the University of Michigan's Ross School of Business, shows that the home state's automakers are losing ground in customer satisfaction to European and Japanese manufacturers. The report shows brands like Buick, Cadillac and Lincoln-Mercury… »8/19/08 2:20pm8/19/08 2:20pm