With lower fares and fewer problems, the airline industry has, somehow, been on an upward trend in recent years. Customer satisfaction has been up five years running, and it continued to increase between 2016 and 2017. March 2017, that is—before major airliners started going berserk on their customers.
Yes, air travel is pretty amazing. But between flight delays and bumped seats, airlines give us a lot to complain about, too. Boarding procedures, for example, often annoy passengers because they’re seemingly random and pointless. There is, however, a method to the madness.
On Sunday, a man was forcibly dragged off a United flight headed from Chicago to Louisville after he refused to give up his seat to a United employee who “needed to be in Louisville” for a flight the following day, The Courier-Journal reports.
Alaska Airlines announced on Wednesday that it will retire the Virgin America brand sometime in 2019. The Seattle-based airline bought Virgin America last year for $2.6 billion with the hope of expanding beyond the Pacific Northwest. Richard Branson, founder of Virgin America, apparently cried when he heard the news.…
Some airlines have their flight attendants ask you and your fellow passengers to raise your window shades during take-off and landing. This isn’t about waking passengers up at the end of a red-eye or having all the shades up or down for the next flight, it’s about safety.
Let’s say your favorite restaurant started offering meals at a reduced price but you have to pay extra if you want napkins, forks, or a seat. Most of us would probably hesitate to give them our business, but that hesitation doesn’t translate to airfare. We keep paying for crappy, bare bones flights. And that’s not a…
Cheaper airfare is one of the ways major airlines are trying to win back your business, and for Delta and United that means introducing a “basic economy” option. Here’s what you can expect if you opt for it the next time you travel.
In-flight Wi-Fi is wonderful. The price to use it on the other hand, not so great. There are a few methods to get free access, but these two are relatively simple. The first requires only an iPhone. The second requires either a VPS or server you control. They both result in free, unlimited access for the whole flight.
Part of what sucks about flying is checking your bag. Aside from paying the stupid bag fee, part of what sucks about checking your bag is the very real possibility of the airline delaying or losing your bag. So, not only did you pay, but you paid for a poor service. Well, the Obama administration says that it’s time…
The Transportation Department just banned all Samsung Galaxy Note 7 smartphones from any flight in the United States. Anyone caught attempting to evade the ban may face criminal prosecution, in addition to fines.
If you need to get some work done on your next flight, or hate being crammed next to other passengers, having an empty seat next to you is great. Here’s how you can nab the perfect seat right at the gate.
Good morning! Welcome to The Morning Shift, your roundup of the auto news you crave, all in one place every weekday morning. Here are the important stories you need to know.
To anyone who was worried: the American airline industry isn’t in as bad a shape as Donald Trump is making it out to be, who says that if he isn’t elected to be President, Boeing’s jobs are moving to China.
Most of us don’t choose the airline we fly so much as we choose the most convenient and affordable flight, but if you’ve ever wondered what your odds are of flying comfortably on JetBlue, United, Southwest, or heaven forbid, Spirit, are, this legroom GIF shows you at a glance.
This is complete madness, but the guy as one good reason for doing it. Well, he has one good reason and a generous background of general lunacy.
Airlines lose and damage luggage all the time. But what if that luggage was your only way to get around? What if instead of misplacing a bag, the airline removed your ability to move about independently? That’s exactly what one airline did to my wife on a trip to Mexico two years ago.
Earlier this week, the TSA admitted that waiting times have been climbing for airline passengers, after being called out by the Port Authority of New York. By way of explanation, the TSA scapegoated passengers, claiming it was our fault for showing up to checkpoints unprepared. And now, the Port Authority is …
Airlines don’t come with many perks these days—in fact, they charge you extra for the basics. However, there are still some things you can indeed get for free, and Business Insider breaks it down.
Wichita State University and Embry-Riddle Aeronautical University conduct a study on the major US airlines’ performance every year. The results for this year are in, and you might be surprised by the ranking.
The International Civil Aviation Organization has placed a ban on the cargo shipment of lithium-ion batteries on passenger aircraft, following concerns from pilots that they constitute a fire risk.