http://cache.jalopnik.com/assets/base/img/thumbs140x140/jalopnik.com.png http://jalopnik.com/tag/jd power http://jalopnik.com/tag/jd power U.S. manufacturers top foreign carmakers in J.D Power Initial Quality Survey. USA! USA! USA! [AP/Yahoo] More »
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The just-released-moments-ago JD Power Customer Satisfaction Index indicates Jaguar, Cadillac, Lexus lead the 2009 pack of brands. Also, 12% of new sales are lost to other brands because of poor customer service at the dealer level. Wait, car dealers suck? More »
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The 2009 Hyundai Genesis ranks highest in launch performance among vehicle models introduced during the first ten months of 2008, according to J.D. Power and Associates' 2009 Vehicle Launch Index released today. Hyundai? Yes, Hyundai. More »
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The 2009 J.D. Power Initial Quality Survey is out. Lexus takes top marks followed by Porsche, Cadillac, Hyundai and Honda. The worst? Land Rover, Smart, And Mini. More »
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Buick and Jaguar ended Lexus's 14-year reign, each taking a share of first place for brands with the most-dependable vehicles in a study released today. U-S-A! U-K-But-Really-I-N-D-I-A! [Automotive News] More »
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J.D. Power & Associates has again released its annual Vehicle Dependability Study, measuring problems experienced by original owners of 3-year-old vehicles; in this case, 2005 model year vehicles. No surprises at the very top, as Lexus leads the pack for a 14th straight year, but two domestic brands — Mercury and Cadillac — again made the top five. In fact, of US automakers, only Chrysler didn't have a brand that placed above the industry average. Full rankings and press release after the jump. More »
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According to the 28th annual J.D. Power and Associates Customer Service Index, car dealerships rose in customer satisfaction so far this year, due mostly to an increased satisfaction with repair work. Overall, two-thirds of the 37 brands ranked experienced gains in customer satisfaction. Dealer service overall increased to 882 on a 1,000-point scale, with Jaguar ranking highest in customer satisfaction for the second year in a row followed by Cadillac and Buick. Top ten brands below the jump. More »
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The Car You Knew America Could Build (but wish they would have about 15 years ago) has just added another trophy to its collection. The 2008 Chevy Malibu received top honors in the mid-size car category of this year's J.D. Power (and his various associates') Initial Quality Survey, beating out the fugly Mitsubishi Galant and GilletteFord Fusion, ranked second and third, respectively. More »
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The powers that be J.D.Power say FoMoCo's breached the top three in its Initial Quality study, and Mercedes is the most improved automaker of all. The study is fielded each year to determine which cars record the fewest problems in the first 90 days of ownership. Ford large's Lincoln brand reached all the way up to third, while Mercury moved up eight points from 2006 to eighth and Ford is up five spots to 10th. Mercedes jumped from 25th in 2006 to fifth in 2007. Bruce continues to elude Porsche, which again ranked highest among nameplates with 91 problems per 100 vehicles. Click through to check out what's likely pinned to every Ford Motor bulletin board today. – Mike Spinelli More »
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We once put a ring on the finger of a woman whose career to date had been customer service. And when she got bad service herself, she was more than willing to complain about it. Rather loudly, we might add. We've also been in customer service. Or cotomer sevis, if you will. We understand when peons are hamstrung by corporate policy, and politely ask to speak to a superior. And then, when all devolves into a mess of dumbassery, we get vicious. Lately, we've dropped the AOL cancellation story to get our way. More »
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Yup, we know the kiddies love the lists — and Forbes/ForbesAutos readers love it when they can get all their information in table format. But seriously, WTF is JD Power, not to mention all of those Associates, thinking in placing a Scion tC and a Nissan Armada anywhere near the same list as a Porsche Cayman. Because you know, when I'm thinking cars with serious Automotive Performance, Execution and Layout (APEAL), I'm thinking a Scion's gotta be on the list. Feel free to click the link to check out the ranking, or hit the jump to see them all here. Either way, we're gonna go and brush our teeth — we think we just vomited in our mouths a little. More »
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Maybe it's the methane toxic-shock from all the self-inhaling that's causing the mass hysteria surrounding hybrids — because on top of the "Top 30" list (who comes up with a "Top 30" list anyway — doesn't anyone watch Letterman anymore?) JD Power & Associates also released the results of their "expectations survey" which measured consumer perception on the benefits of alternative-powertrain options like hybrids, flexible fuel vehicles and diesel engines found a very interesting result when they asked consumers considering a hybrid how much extra they expected to pay and how great of a benefit did they expect to receive in higher fuel economy: More »
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Mercury, Buick and Cadillac placed second, third and fourth, respectively, behind Lexus in the JD Power dependability survey, which tracks new vehicles over the first three years of ownership. Land Rover, on the other hand, finished last. Porsche, which took the number-two sport last year, dropped twenty places. And when the was the last time a Buick beat a Porsche in anything? More »
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What? You've got a problem with our leading with a GM win in the latest JD Power quality survey? After all, the Japanese and Koreans (and a couple of Germans) absolutely wiped the floor with American carmakers. But this is a man-bites-octopus business we're in, dammit, and we're always looking for an angle. And here it is: More »
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Britons are chuffed that four of the top ten most satisfying cars available in Blighty are built by British hands. The cars? The Honda Civic, Toyota Avensis, Toyota Corolla and Jaguar S-type. And let's see, Honda and Toyota are Japanese, while Jaguar's owned by Ford. Yet What Car? editor David Motton has the gall to say, "The British motor industry is still building great cars." All right there, Davo. Keep them rose-colored glasses well-Windexed, boyo! And keep meaning it, maaaaan! More »
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Seems like every time we're looking at selling a car, we always end up with little more than a couple thousand in credit at the dealership for our next vehicular purchase. It just doesn't seem fair making three to five years worth of insanely high payments — and then basically get nothing back. Well, maybe it's because of the cars we've been buying. According to JD Power & Associates Power Information Network's (PIN) retained value measurement — the compact vehicle segment garnered a 9.1% increase in their April 2005/2006 comparison — and it's the 17th straight month with a recorded increase in value. The PIN retained value rating measures a vehicles depreciation by taking the value of a used car at sale by the transaction prices of the car three years earlier new. Our old car in the full-size vehicle segment — a sucky 1.8%. Dagnabit! More »
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JD Power and all the Associates have revamped their IQS (Initial Quality Studies) for the first time since 1998. The IQS collects 60,000 surveys from new car and truck buyers after they've owned a new car or truck for 90 days, in order to track potential defects and glitches. The survey already asks some pretty intense stuff, but it's been beefed up a bit for the 2006 model year. How, you ask? Well...now there are five different paint finish imperfections to choose from: uneven, running, peeling and dirt or blemish. How's that different from last year? The only response last year was "shitty." Oh, and now there's an essay section. More »
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Let this be a lesson to you, dealerships: Boot licking and a nice cappuccino go an awfully long way toward satisfying your upmarket clientele. And if not, at least they'll distract those customers from remembering how the trogs in service couldn't tell a coolant level sensor from a jalapeno popper — at least when it comes time to take a "dealership experience" survey. And speaking of surveys, Jaguar topped JD Power's 2005 Sales Satisfaction Index Study released today. That means Jag does well on salesperson and finance process factors. Following are Lexus, Buick (you don't say?) and Porsche. Scion was noted for "most improved," an award normally reserved for stoners whose moms worked in the High School's administrative office. More »
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