We once put a ring on the finger of a woman whose career to date had been customer service. And when she got bad service herself, she was more than willing to complain about it. Rather loudly, we might add. We've also been in customer service. Or cotomer sevis, if you will. We understand when peons are hamstrung by corporate policy, and politely ask to speak to a superior. And then, when all devolves into a mess of dumbassery, we get vicious. Lately, we've dropped the AOL cancellation story to get our way.